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Quick Quizzes - Michelle McLean
- 1. Quick Quizzes Michelle McLean Information Services Co-ordinator
- 2. CCLC 7 branches and a mobile library At least one branch open every day of the week 130 staff
- 3. CCLC Staff Environment Staff EFT per capita of 0.22 2013-14 PLVN PERFORMANCE DATA Staff primarily focused on front-end service delivery
- 4. Training options In-branch training Staff meeting extensions Online
- 6. Staff Response Appreciative of the opportunity Liked the focus on an online resource Take-up slow
- 7. Staff pick-up Too long – too many questions Not enough time to explore Took time to pick up where left off Wanted quick bites
- 8. Quick Quiz
- 9. Quick Quiz content Online Databases LMS Catalogue Photocopier LLV Other library software
- 10. Staff take-up 61 staff involved in 2014-15 497 quick quiz submissions Anecdotal evidence
- 11. Where next? Rolled out to all staff Expectation on Information staff New Quiz authors
- 12. Thanks! Michelle McLean Information Services Co-ordinator michelle.mclean@cclc.vic.gov.au
Editor's Notes
- Mobile Library is one of the busiest in the state. It is out 6 days, including 1.5 shifts on a Thursday and Saturdays until 2pm. Two branches are open seven days a week and six branches are open every week day morning and have between 4 and five branches any given weeknight excepting Fridays. 130 staff – EFT of 79.06 but only 28 actual staff who work full-time. Part-time hours range from 3 to 30 per week. All our staff are permanent, part or full-time (excepting shelvers) – no casuals
- We don’t have the capacity to regularly draw staff from the branches for long face-to-face training sessions. So we investigated options to facilitate regular training. These things are happening including staff informally running mini training sessions in their branch. We regularly extend the monthly/bi-monthly branch team meetings by a ½ hour to run training on a particular topic. The other option was then of course to go virtual.
- Online Learning Blog – came out of the Learning 2.0 program – public libraries learning about Web 2.0 eg. social media etc. First few entries were published in 2008 on a few of our lesser known online resources. Many more posts then published in 2011 and from then on, all of our online resources had posts published. Reviewed every 12 – 18 months or as resources have major updates eg. Britannica Each entry was a link, screenshot, information about the resource, links to help and other FAQ type resources and five questions about using the resource.
- Staff appreciated the opportunity to do some training and being self-guided, they could do it at their own pace. They also appreciated the opportunity to explore an online resource – always given info about them but unless they used them regularly, it was easy to forget what they library offered. However, take-up was slow. To do one entry could take 45mins to an hour. This take up was assisted by some branch managers in larger branches designating off desk time to complete set topics.
- Five questions were too many, particularly for staff who were trying to complete it on desk between serving To fully explore the resource took more time than a lot of staff could commit – very part-time staff Even if they did complete it over several sessions, it took time to pick up where they left off
- Started off as 5 minute quizzes, but changed the name because some people take more than 5 minutes. Quizzes are sent out fortnightly on a Monday – only during school terms – works out at around 20 a year. An intro and three questions that explore different elements of a resource. Answers are emailed centrally and every one is checked, corrected (if necessary) and answered. All submissions are recorded and then given to managers for annual appraisals as training completed. Initially only sent to the smallest branches and relief staff, with more staff added as individual requests were received.
- For a long time we just focused on online resources, but have expanded to cover all these. Other library software has included Eventbrite, PC Reservation, Google Calendar, and ebooks – audiobooks – magazines Not afraid to ask trick questions and often ask opinion as to what audience would match the resource – get staff thinking
- Take-up has been growing with this last year being the best yet. 61 of our 139 staff submitted at least one quick quiz in the year May 2014-15 20 quizzes were created in that time period Of the 61, 4 staff completed all 20 Regular feedback that the staff didn’t know that they could do that or that content was available. Many pieces of feedback thanking for this value resource.
- Up until now, it has been mainly smaller branches, but latest quiz and from now on will be sent to all staff Information staff will be expected to complete at least half of the quizzes generated More staff will be brought on board to write, post and answer responses to quick quizzes – gives them greater exposure and involvement Not the only form of training we offer or will continue to offer, but fits a niche need very nicely.