Lisa Cotter NSCCH & The University of Newcastle Gillian Wood Brian Tutt Library, NSW Health Department NSW Health Libraries Forum, 8-9 November 2007 Focus on the User Environment: Techniques and Technologies explore > experiment > engage > evaluate http://nswhlf2007.blogspot.com EBLIP in the 2.0 world: reflective practice unlocking the door to innovation

Overview Evidence-based library and information practice Web 2.0 / Library 2.0 overview Is EBLIP relevant in the 2.0 world ? MLA Social Networking Software Survey Australian Health Librarians and Web 2.0 – uncovering the evidence

Evidence-based library and information practice

Web 2.0 / Library 2.0 overview

Is EBLIP relevant in the 2.0 world ?

MLA Social Networking Software Survey

Australian Health Librarians and Web 2.0 – uncovering the evidence

Evidence Based Library and Information Practice (EBLIP) EBLIP Web 2.0 EBLIP & Web 2.0 MLA SNS Survey Australian Survey APPRAISE the evidence ACQUIRE the evidence APPLY the evidence ASSESS impact and performance (& report findings) ASK a question

Web 2.0 an attitude more than a technology collaborative in nature interactive dynamic; perpetually “beta” blurred line between creation & consumption of content Personal web pages  blogs Text-based tutorials  streaming media applications Taxonomies  folksonomies Q&A email reference  instant messaging, virtual reference OPAC  personalised interface “ Web 2.0 is a matrix of dialogues, not a collection of monologues” Jack Maness, Webology EBLIP Web 2.0 EBLIP & Web 2.0 MLA SNS Survey Australian Survey

collaborative in nature

interactive

dynamic; perpetually “beta”

blurred line between creation & consumption of content

Personal web pages  blogs

Text-based tutorials  streaming media applications

Taxonomies  folksonomies

Q&A email reference  instant messaging, virtual reference

OPAC  personalised interface

“ Web 2.0 is a matrix of dialogues, not a collection of monologues” Jack Maness, Webology

Library 2.0 62 views and 7 definitions October 2005 - the term “Library 2.0” coined By January 2006 - 62 views and 7 definitions were collected. These include, Library 2.0 is : not about technology all about technology a new name for ideas librarians have been discussing for quite some time means making your library’s space (virtual and physical) more interactive, collaborative and driven by community needs a more intensive way of sharing all the resources that the library already offers Walt Crawford, Cites and Insights EBLIP Web 2.0 EBLIP & Web 2.0 MLA SNS Survey Australian Survey

October 2005 - the term “Library 2.0” coined

By January 2006 - 62 views and 7 definitions were collected. These include, Library 2.0 is :

not about technology

all about technology

a new name for ideas librarians have been discussing for quite some time

means making your library’s space (virtual and physical) more interactive, collaborative and driven by community needs

a more intensive way of sharing all the resources that the library already offers

Walt Crawford, Cites and Insights

Library 2.0 user centered change “… seeks to break down barriers: barriers librarians have placed on services, barriers of place and time and barriers inherent in what we do ” Michael Stephens, tametheweb.com “… is where the user is, when the user is there” Stephen Abram, SirsiOneSource “ Any service, physical or virtual, that successfully reaches users, is evaluated frequently, and makes use of customer input is a Library 2.0 service” Michael Casey & Laura Savastinuk, Library Journal EBLIP Web 2.0 EBLIP & Web 2.0 MLA SNS Survey Australian Survey

“… seeks to break down barriers: barriers librarians have placed on services, barriers of place and time and barriers inherent in what we do ”

Michael Stephens, tametheweb.com

“… is where the user is, when the user is there”

Stephen Abram, SirsiOneSource

“ Any service, physical or virtual, that successfully reaches users, is evaluated frequently, and makes use of customer input is a Library 2.0 service”

Michael Casey & Laura Savastinuk, Library Journal

Librarian 2.0 … … plans for their users – proposals based on user needs and wants … embraces Web 2.0 tools – building connections online wherever user are (beyond library website) … controls technolust – technology is put to the test – does it meet users need in a new or improved way? … makes good, yet fast decisions – brings evidence to the table for from scholarly journals and blogosphere … is a trendspotter – reads outside the profession and watches for the impact of technology on users and new thinking on business … gets content – future of libraries guided by how users access, consume and create content EBLIP Web 2.0 EBLIP & Web 2.0 MLA SNS Survey Australian Survey

… plans for their users – proposals based on user needs and wants

… embraces Web 2.0 tools – building connections online wherever user are (beyond library website)

… controls technolust – technology is put to the test – does it meet users need in a new or improved way?

… makes good, yet fast decisions – brings evidence to the table for from scholarly journals and blogosphere

… is a trendspotter – reads outside the profession and watches for the impact of technology on users and new thinking on business

… gets content – future of libraries guided by how users access, consume and create content

Librarian 2.0 … … listens to staff and users when planning, … tells the stories of successes and failures , learns from both, celebrates those successes, … allows staff time to play and learn, and … never stops dreaming about the best library services. Michael Stephens, NextSpace EBLIP Web 2.0 EBLIP & Web 2.0 MLA SNS Survey Australian Survey

… listens to staff and users when planning,

… tells the stories of successes and failures , learns from both, celebrates those successes,

… allows staff time to play and learn, and

… never stops dreaming about the best library services.

Michael Stephens, NextSpace

EBLIP and Web 2.0 friends or foe? EBLIP Web 2.0 EBLIP & Web 2.0 MLA SNS Survey Australian Survey Reflects back on the evidence base. EBLIP Looks beyond standard practice seeking innovation. WEB 2.0 Asks Qs first - a focused Q is the foundation of EBLIP Acts first, and asks (or apologises) later. Subject to technolust Constrained by research literature removed from the “real world” (?)

EBLIP and Web 2.0 best available evidence EBLIP Web 2.0 EBLIP & Web 2.0 MLA SNS Survey Australian Survey

We’re all talking 2.0, but where’s the evidence? What people are doing What makes a difference What’s not working What can’t work MLA Social Networking Software Survey EBLIP Web 2.0 EBLIP & Web 2.0 MLA SNS Survey Australian Survey

We’re all talking 2.0, but where’s the evidence?

What people are doing

What makes a difference

What’s not working

What can’t work

MLA survey earlier this year – 495 responses http://sns.mlanet.org/blog/ Interesting posts about blocked sites Raised various discussion topics, around age, who is doing what etc MLA Social Networking Software Survey EBLIP Web 2.0 EBLIP & Web 2.0 MLA SNS Survey Australian Survey

MLA survey earlier this year – 495 responses

http://sns.mlanet.org/blog/

Interesting posts about blocked sites

Raised various discussion topics, around age, who is doing what etc

Australian Health Librarians and Web 2.0 Want to find out who we are and what we do First survey of its kind in Australia Know that more people are using L2.0 tools Confined by MLA survey terms Results early in the New Year EBLIP Web 2.0 EBLIP & Web 2.0 MLA SNS Survey Australian Survey

Want to find out who we are and what we do

First survey of its kind in Australia

Know that more people are using L2.0 tools

Confined by MLA survey terms

Results early in the New Year

Australian Health Librarians and Web 2.0 Later hearing about some ‘mature’ technology happening in our libraries – we’ve been talking about this for years now Work out where to put our energy, what to fight for YouTube currently the most-blocked site – what if we want to use it to share training videos? Facebook – what’s the point? But I love my igoogle, and think that zoho has real potential EBLIP Web 2.0 EBLIP & Web 2.0 MLA SNS Survey Australian Survey

Later hearing about some ‘mature’ technology happening in our libraries – we’ve been talking about this for years now

Work out where to put our energy, what to fight for

YouTube currently the most-blocked site – what if we want to use it to share training videos?

Facebook – what’s the point? But I love my igoogle, and think that zoho has real potential

Dilbert

Australian Health Librarians and Web 2.0 Personal reflections: Integration of journals with CIAP / more seamless full text integration (eg DOIs, WebCite) Integration of OPACs with mainstream search engines Integration of Amazon etc with OPACs Tic toc project for journal TOCs EBLIP Web 2.0 EBLIP & Web 2.0 MLA SNS Survey Australian Survey

Personal reflections:

Integration of journals with CIAP / more seamless full text integration (eg DOIs, WebCite)

Integration of OPACs with mainstream search engines

Integration of Amazon etc with OPACs

Tic toc project for journal TOCs

EBLIP & Web 2.0 can work together What the MLA Social Networking Software Survey did Please contribute to the Australian Health Librarians and Web 2.0 survey Conclusion

EBLIP & Web 2.0 can work together

What the MLA Social Networking Software Survey did

Please contribute to the Australian Health Librarians and Web 2.0 survey

Questions ? Lisa Cotter NSCCH & The University of Newcastle [email_address] Gillian Wood Brian Tutt Library, NSW Health Department [email_address]

References Jack Maness , Webology http://www.webology.ir/2006/v3n2/a25.html Walt Crawford , Cites and Insights http://cites.boisestate.edu/civ6i2.pdf Michael Stephens , tametheweb.com http://tametheweb.com/2006/02/library_20_discussion_up_at_si.html Stephen Abram , SirsiOneSource http://www.imakenews.com/sirsi/e_article000505688.cfm Michael Casey & Laura Savastinuk , Library Journal http://www.libraryjournal.com/article/CA6365200.html Michael Stephens , NextSpace http://www.oclc.org/nextspace/002/3.htm

Jack Maness , Webology http://www.webology.ir/2006/v3n2/a25.html

Walt Crawford , Cites and Insights http://cites.boisestate.edu/civ6i2.pdf

Michael Stephens , tametheweb.com http://tametheweb.com/2006/02/library_20_discussion_up_at_si.html

Stephen Abram , SirsiOneSource http://www.imakenews.com/sirsi/e_article000505688.cfm

Michael Casey & Laura Savastinuk , Library Journal http://www.libraryjournal.com/article/CA6365200.html

Michael Stephens , NextSpace http://www.oclc.org/nextspace/002/3.htm