Personal Information
Organization / Workplace
Johannesburg Area, South Africa South Africa
Occupation
Customer Experience Strategy and Operations Professional
Industry
Apparel / Fashion
About
I have over 12 years experience in FMCG, Retail, Management Consulting and ICT industries focused on creating successful customer strategies, compelling customer propositions, customer experience design and delivery through fit for purpose operating models. Let me share an example of a successful project I recently worked on.
I recently worked on a R1bn Customer Relationship Transformation programme for a large global telecommunications entity to improve customer experience and retention.
I used my Strategy, Customer Experience & Journey design, Business Process optimisation and Stakeholder Alignment skills to prioritise and resolve customer impacting operational hurdles. This enable...
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Personal Information
Organization / Workplace
Johannesburg Area, South Africa South Africa
Occupation
Customer Experience Strategy and Operations Professional
Industry
Apparel / Fashion
About
I have over 12 years experience in FMCG, Retail, Management Consulting and ICT industries focused on creating successful customer strategies, compelling customer propositions, customer experience design and delivery through fit for purpose operating models. Let me share an example of a successful project I recently worked on.
I recently worked on a R1bn Customer Relationship Transformation programme for a large global telecommunications entity to improve customer experience and retention.
I used my Strategy, Customer Experience & Journey design, Business Process optimisation and Stakeholder Alignment skills to prioritise and resolve customer impacting operational hurdles. This enable...