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Employer & Recruiter Tip  RETAINING COMPANY KNOWLEDGE FROM BABY BOOMERS Mark Swartz,   Career Coach
. 1 THE CURRENT SITUATION
1.  THE CURREN SITUATION ,[object Object]
    The phrase “knowledge management” has 	emerged to mean that organizations are starting to 	scramble to retain and develop highly skilled 	Boomers who hold “corporate memory.”,[object Object]
2. IDENTIFY WHERE KEY KNOWLEDGE RESIDES ,[object Object]
      That  45 year old customer service rep who has, for the past five years, 	provided first-class support to clients and has an in-depth knowledge of 	their needs and what can and can’t be done for them?
      That 55 year old in marketing who’s been with the company for 10 years 	and possesses vital departmental or industry knowledge?
      That 65-year-old administrative assistant  or senior executive who’s got 30 	years of service, is retiring soon, but knows the company inside out?
     Be aware of who has the most critical information	,[object Object]
3.  CREATE A MENTORING PROGRAM ,[object Object]
     What is very attractive to most people as they age is the idea of 	slowing down and not working quite so hard
     Creating strong mentoring programs is a way allow your older 	workers to transmit knowledge to the next generation while 	working fewer hours. It  just might be a way for everyone to win
     Make this an important job. Let younger workers learn from the 	experienced Boomers,[object Object]
4.  HARVEST COMPANY INFORMATION OFTEN ,[object Object]

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Retain Your Baby Boomers' Knowledge

  • 1. Employer & Recruiter Tip RETAINING COMPANY KNOWLEDGE FROM BABY BOOMERS Mark Swartz, Career Coach
  • 2. . 1 THE CURRENT SITUATION
  • 3.
  • 4.
  • 5.
  • 6. That 45 year old customer service rep who has, for the past five years, provided first-class support to clients and has an in-depth knowledge of their needs and what can and can’t be done for them?
  • 7. That 55 year old in marketing who’s been with the company for 10 years and possesses vital departmental or industry knowledge?
  • 8. That 65-year-old administrative assistant or senior executive who’s got 30 years of service, is retiring soon, but knows the company inside out?
  • 9.
  • 10.
  • 11. What is very attractive to most people as they age is the idea of slowing down and not working quite so hard
  • 12. Creating strong mentoring programs is a way allow your older workers to transmit knowledge to the next generation while working fewer hours. It just might be a way for everyone to win
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19. Don’t interview retiring workers on their last day of work. Interview them repeatedly in the time before they leave or retire
  • 20.