This document contains exercises from an English textbook for learning how to start a business. [1] It includes vocabulary words and sentences related to topics like restaurant management, customer service, and entrepreneurship. [2] There are fill-in-the-blank questions, matching exercises, and other activities for students to practice their English skills while learning about small business ownership. [3] In particular, many of the exercises focus on a character named Manuel who is considering opening his own restaurant.

1. I.E.S.”LA ROSALEDA”
I LEARN PREPARING
THE EXERCICES
EMPRESA E INICIATIVA EMPRENDEDORA
(Inglés)
Técnicos en Servicio en Restauración (2SR)
y
Mª Isabel Pérez Ortega
[2012-2013]
These are a set of exercises based on the English book the student use to learn how to
start a business.

2. Mª Isabel Pérez Ortega
UNIT 1
Vocabulary
Busboy – ayudante
Courteous – cortes
Treating – tratando
Enjoy – disfrutar
Trade – intercambio
Retailing – venta
As – como
Able to order: capaz de ordenar
handle: mango
lower princes: precios inferiores
entertainment types: con tipos de equipamiento
deals with: trata de
counters: mostradores
management skills: habilidades de direccion
standard of service: estándar de servicio
learn: aprender
while: mientras que
supplies: suministros
owner: propietario
retailer: vendedor
luxury: lujo

3. Mª Isabel Pérez Ortega
feels: siente
quickly: rapidamente
quick service: servicio rápido
succeeded: exito
arrived: llegó
could: podria
talk: hablar
in a few months: en unos pocos meses
several: varias
complaints: quejas
his: sus
thinks: piensa
lower: bajar
amount: cantidad
often: a menudo
would: para el condicional
to: a
fair: justo
detail: detalle
advantage: ventaja
be willing: este dispuesto
involve: implicar
offer: oferta
shoppers: compradores
hurry: prisa
wanted: deseado

4. Mª Isabel Pérez Ortega
learn: aprender
thought: pensamiento
smile: sonreir
feelings: sentimientos
needs: necesidades
the chamber of comerce: la camara de comercio
overcome: vender
occur: ocurrir
likely: posible
hopes: esperanzas
pleasant: agradable
co-workers: compañeros de trabajo
high: alto
provide: proporcionar
amount: propio
enjoy: disfrutar
plan: plan
charges: cargos
might: fuerza
skills: habilidades
to deal with: para tratar
few: poco
to be able to: capaz
together: juntos
service trades: servicios de comercio
tastes: gustos

5. Mª Isabel Pérez Ortega
income: ingresos
discussed: discutir
matter: materia
below: debajo
approach: aproximarse
leisurely: lento
feeding: alimentacion
insurances: seguros
SKILLS IN THE HOSPITALITY SECTOR:
A waiter should be:
• patient
• helpful with the rest of the waiters, customers and bosses.
• A good partner
• Fast
• Nice, pleasant, kind, courteous, polite, attentive
• responsible, caring,
• Disciplined
• Cheerful
• Efficient (effective)
• INTERESTED (Samantha)
A waiter should try to successfully perform his/her job.
If you want to work in this sector, you should like being with people at
anytime.
A waiter should like satisfying customer´s need.
You should like preparing a good coffee and nice cocktails.
ABLE TO MAKE CONVERSATION (Samantha)
# 1 FILL IN THE BLANK USING THE WORDS GIVEN IN THE BOX
While, skills, busboy, learn, taste, offer, income, plan,
provide, own, deals with, high, amount
1 __________________ working as a worker, Manuel learned several things.
2 Decide what personal qualities and ______________ you will need.

6. Mª Isabel Pérez Ortega
3 He found a job as a _____ in a small restaurant
4 Someone told him that the best way to ________ would be to work in a
restaurant where he could talk to people.
5 He thinks that he could __________ lower prices and good things to eat with
the same _________ of supplies.
6 Manuel has decided to _____________ to open his own restaurant.
7 He feels that the prices in these restaurants are too ________________.
8 Manuel has often thought about owing his own restaurant being his
________ boss.
9 The fast food services sell quickly prepared food and ________ a lot of
services and customers
11 Visit other restaurants to see what they ____________.
12 Their ___________ and ______________ are different, so they eat in all
types of restaurants.
# 2 LOOK FOR THE CORRECT PART OF EACH SENTENCE.
-Shoppers and business workers who are in a hurry will probably depend on your location.
- The type of customers you serve eat in lunch counters or “fast food” places
- This topic will be discussed to see what they offer
- A lot of owners have succeeded without much in detail later
- Visit other restaurants Education, experience or management skills
# 3 MAKE A SENTENCE WRITING THE WORDS IN THE CORREC ORDER
1 family/ like/ The/ restaurant/ has/ Manuel´s/ and/ good/ service/ food
2 fast/ The/ food/ sell/ services/ quickly/ food/ prepared/ and/ a/ deal with/
and/ lot/ of/ services/ and/ customers
3 customer/ are/of/ All/ people/ type/ likely.
4 People/ different/ want/ from/ food/ things/
5 workers/ Business/ usually/ in / eat/ cafeterias/ where/ work/ they
# 4 FILL IN THE GAP WITH THE SUITABLE WORDS. You will find four words
bellow each sentence but only two are correct.
1 ________ Manuel had a problem with the language, he had a
_____________ for everyone and feelings for people´s needs.
Bellow, though, esmail, smile
2 He thinks that he could ______________ lower prices and good things to eat
with the same ____________ of supplies.

7. Mª Isabel Pérez Ortega
Sell , few, provide, amount
3 A small business owner is _____________
self-employee, self-employed, self-emploier
4 All types of people are likely________________
wine, customers, coustomers
5 Below are some ways that you can help your restaurant _____________
some of the competition
overcame, overcome, comeover
# 5 FILL IN THE GAP WITH ONE SUITABLE WORD FROM THE BOX:
Able to, owners, compete, approach, catchy, insurances, customers, Legal, food, deals,
1 Offer new services other restaurant __________ do not provide
2 Use the same _______________ the chicken chains
3 Give your restaurant and menu a ________________ name
4 You will also want to protect your business and customers by carrying
different types of ________________
5 Decide what services, _____________________ and competition the
restaurant may have
6 Manufacturing will involve a processing job like preparing the ____________
7 The fast food services sell quickly prepared food and ______________ with a
lot of service
8 Learn about the _____________ requirements for running the business
9 Know how to _______________ well.
10 He was _______________ order and prepared food
# 6 FILL IN THE GAP WITH ONE SUITABLE WORD FROM BELOW:
• Manuel was always_______;_______ and _______.
• Juan has decided to _______, to open his own restaurant.
• The best way to ________ English is work in a restaurant.
Courteous,pleasant,fair,plan,learn
• Manuel is very _____

8. Mª Isabel Pérez Ortega
• Pedro will_____ to do when ______ to become a restaurant owner.
• Angel______ services and competition the restaurant ______ have.
• Laura______ about the legal requirement for running the business.
Patient, need, planning, decide, might, learn
• The fast ______ services sell quickly prepared food and _____ with a lot
of services and ______
• ______ and business workers who are in a ______ eat in lunch _______
or “fast food” places.
• A lot of owners have _______ without much ______,_______ or
_______
Food, deals, customers, shoppers, hurry, counters, succeeded,
education, experience, management skills
UNIT 2
Vocabulary
Come/came/come
Can/could
Speak /spoke/spoken
Want (reg)
Tell/told/told
Learn (reg)
Talk (reg)
Find/found/found

9. Mª Isabel Pérez Ortega
Make/made/made
Prepare (reg)
Sell/sold/sold
Mind (reg)
Feel/felt/felt/
Act (reg)
Decide (reg)
Choose /chose/chosen
Start (reg)
Try (reg)
Need (reg)
Become/became/become
Help (reg)
Must/had to
Cook (reg)
Hope (reg)
Keep/kept/kept
Worry (reg)
Create (reg)
Forget/forgot/forgotten
Remember (reg)
Meet /met/met

10. Mª Isabel Pérez Ortega
VOCABULARY UNIT 2
Market Mercado
Blocks Bloques/edificios
Miracle Milagro
Equipment Equipamiento
Adreess Dirección
Take over asumir/absorber
Rent Alquiler/Renta
Hot de moda
Successful Exitoso
Few casi/poco
Next Siguiente
Booming En auge
To deal with Tratar con
To pass up Dejar pasar
To hate Odiar
Once una vez
own propio
to choose elegir
location ubicación
mind mente
to fit encajar
choice elección
competition competición
income ingreso
transportation transporte
whether si
customer cliente
to be able to ser capaz de
easily facilmente

11. Mª Isabel Pérez Ortega
to watch mirar
already ya
to find out investigar, encontrar
competitors competidores
weakness debilidad
business negocio
to check comprobar
amount cantidad
costs costes
each cada
to spend on gastar
to vary variar
average media
neighborhood vecindad
to share compartir, acción
to sale vender, venta
to depend on depender de
creative creativo
success éxito
Chamber of Commerce Cámara de Comercio
Real Estate Office Agencia Inmobiliaria
successful exitoso
to generate generar
shoppers compradores
growth crecimiento
site lugar, ubicación
clock the traffic regular el tráfico
count cuenta
to pass pasar
to be sure estar seguro de

12. Mª Isabel Pérez Ortega
to cover cubrir
to forget olvidar
size tamaño
to run correr, llevar(negocio)
rent alquiler
to pay pagar
to base on basarse en
to expect to esperar que....
seating capacity capacidad de asientos
type tipo de
volume volumen
to meet encontrar
requirerments requisitos
step pasos
below abajo
To draw dibujar
mark marca
lucky con suerte
# 1-What establishments are there around Manuel’s location?
# 2-What problem did the old owner have?
# 3-What did Manuel buy and how much will he pay each month?
# 4-TRUE OR FALSE:
1- Manuel went to the address and thought it was a miracle.
2- There’s interest in owning a restaurant.
3- One has an interest in owning a restaurant.
4- Manuel could take over the owner’s Bills, which were no more
than 8000€.

13. Mª Isabel Pérez Ortega
5- Which were no more than 3000€.
6- I would like it to be in one of these five blocks.
7- I would like it to be in one of these two blocks.
8- There was also a club next door that was booming.
9- The owner said: now you can have it and hate it.
10-He really did like people.
11-Manuel knew that the location was hot.
5 Fill in the blanks using the words given in the box:
Words box:Check, costs, competitor´s, competition, amount, transportation,
average, a lot of.
1. Find out your ______ weaknesses
2. You`ll need to ______ the ______ of money people pay for rental and
home_______ for each area of interest.
3. The amount of income spent of food in restaurants varies for different
incomes; but the ______ is about 5%
4. Any location may be a bad one if there are _______ good restaurants
already there.
5. Three important items to consider when you start a business are
_____,income and_______.
6 Fill in the blanks with the following words: Should, successful, foot cars,
crowds, heaviest, work, nearby, growth, spaces
1. A restaurant…………………… be easy to get to in order to be successful.
2. The number of people who pass by on……………….or in ………………….
3. The times when ……………..are ……………….
4. Where people are going: home, …………………., shopping

14. Mª Isabel Pérez Ortega
5. The types of businesses …….
6. Plans for ……….. In the area
7. Public parking……………