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Using Social Media to Enhance IT - Michael Dogan, Chief Information Officer, Interim, City of Atlanta
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Using Social Media to Enhance IT - Michael Dogan, Chief Information Officer, Interim, City of Atlanta

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Michael Dogan, a speaker at the marcus evans CIO Summit 2012, on how social media can be used to monitor customer needs. …

Michael Dogan, a speaker at the marcus evans CIO Summit 2012, on how social media can be used to monitor customer needs.
Interview with: Michael Dogan, Chief Information Officer, Interim, City of Atlanta


Published in: Technology

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  • 1. Using Social Media to Enhance IT social media can provide some Workforces can become more efficient indication on how communication can be by not confining them to an office by enhanced for the delivery of better enabling them to work from anywhere, service. Crowdsourcing tools can be at any time. utilized to generate ideas around providing the type of services customers IT must change their focus from the are seeking. traditional ideas of running the environment to understanding how These technologies can be used to technology can be used to grow transform and affect the delivery of business and transform the business. business in new ways, which can lead to quicker and more efficient delivery ofInterview with: Michael Dogan,Chief Information Officer, Interim, service. What advice can you give for CIOs shouldCity of Atlanta safeguarding network security? Firstly, understand what security toolsSocial media is a great tool that Chief and protocols are already being used.Information Officers (CIOs) can useto better understand customer needsand cater to those, says Michael Dogan, Today’s users are bringing in their own devices, the right tools must be in place try to incorporateChief Information Officer, Interim, City to better manage the network and theof Atlanta. Monitoring how customers devices entering the environment.are using social media can providesome indication on how to better These devices are presenting a numbercommunicate and deliver better service,he adds. of avenues for data, both good and bad, to enter and leave the organization. more social mediaA speaker at the marcus evans CIO Security tools can be deployed on theSummit 2012, in Atlanta, Georgia, front end of the network infrastructureDecember 3-4, Dogan discusses how to control and monitor how users arenetwork security can be enhanced by exchanging information with bothplacing tools on the front end of thenetwork infrastructure. internal and external users. How can they keep up with fast in their everydayHow can CIOs make better use of paced changes in technology?social media? The current trends of iPads, tablets andCIOs should try to incorporate more other devices are forcing informationsocial media in their everyday businessin order to better understand customerneeds and become more efficient. technology (IT) organizations to find more innovative means of using these devices to create a more competitive businessMonitoring how customers are using business advantage.
  • 2. About the CIO Summit 2012 The Information Technology This unique forum will take place at the Ritz-Carlton, Buckhead, Atlanta, Georgia, Network – marcus evans December 3-4, 2012. Offering much more than any conference, exhibition or trade Summits group delivers peer-to- show, this exclusive meeting will bring together esteemed industry thought leaders peer information on strategic and solution providers to a highly focused and interactive networking event. The matters, professional trends and Summit includes presentations on the culture of innovation, information technology breakthrough innovations. to business technology and a practical guide to cloud adoption. www.cio-summit.com Please note that the Summit is a Contact closed business event and the Maria Gregoriou, Journalist, marcus evans, Summits Division number of participants strictly limited. Tel: + 357 22 849 400 Email: press@marcusevanscy.com For more information please send an email to info@marcusevanscy.com All rights reserved. The above content may be republished or reproduced. Kindly inform us by sending an email to press@marcusevanscy.comAbout marcus evans Summitsmarcus evans Summits are high level business forums for the world’s leading decision-makers to meet, learn and discussstrategies and solutions. Held at exclusive locations around the world, these events provide attendees with a unique opportunity toindividually tailor their schedules of keynote presentations, think tanks, seminars and one-on-one business meetings.For more information, please visit: www.marcusevans.comUpcoming EventsAustralian CIO Summit - www.australianciosummit.comCIO Gipfel - www.ciogipfel.comTo view the web version of this interview, please click here: www.cio-summit.com/MichaelDogan