My take on business analysis - the wave of change in efficient business. --Business analysis is my professional passion, connect with me on LinkedIn: au.linkedin.com/in/mdickasonbusinessanalyst

1. Business Analysis
understanding the wave of change
by Mark Dickason
Business Analyst

2. Mark Dickason
Business Analyst | Trusted Business Advisor | Methodical Facilitator

3. A Bird’s Eye View on Business
Business analysis is the discipline of identifying business needs and determining solutions to
business problems: process improvement, organisational change, strategic planning, policy
and/or systems development.
Throughout my professional career, I have experienced a
unique journey into the world of business analysis.
I have learned a great deal from the technical perspective
of change.
This experience has further enhanced the value I provide
to the business when assessing operational change.
Just like in personal relationships, communication in
business is the foundation to world peace!
Understanding and voicing the needs of the business leads
to strategic analysis that flows, presents and translates
into change.
I have a great track record in project management and the
ability to build strong business relationships. This makes
life easier and focuses on the main goal of any project:
keeping the end-client happy.
So business analysis is a work passion for me. I gain great
satisfaction from contributing to change in any business
environment across all industries.
View from 360 Bar & Dining Sydney
The following will outline my take on the key elements of
business analysis.

4. Understanding Change
Business Process Improvement
➡determine current state process through
interviews, observation & workshops
➡look for similar processes that could be
automation grouped & automated
current stat
e
➡understand timings of process steps with
analysis of procedures
po rework
li ➡identify volume of rework through
cy
identification of errors
➡perform root cause analysis & provide
recommendations
➡analyse complaints register

5. Owning the Story
Communication
➡observations and asking questions
➡one on one formal interviews
Situation Change
➡workshop facilitation
➡business documentation
‣ benefits realisation plan
‣ business cases
Question Answer ‣ stakeholder matrix
‣ business stakeholder requirements
‣ business solutions requirements
‣ traceability matrix
‣ business impact assessments
‣ business handover documents

6. Keeping an Eye on the Ball
Stakeholder Management
➡stakeholder identification
‣ organisational charts
‣ business acumen
O
‣ guidance from operations
W ‣ own knowledge and experience
‣ previous project history
R K ➡stakeholder engagement
‣ understand business area
‣ understand expectations
‣ identify best method of communication
‣ develop RACI matrix

7. Thank You
visit my LinkedIn Profile & feel free to connect
by Mark Dickason
Business Analyst | Trusted Business Advisor | Methodical Facilitator