1. LAVINDER BHOGAL
Personal Summary
An adaptable, motivated and responsible EPOS Engineer with 10 years’ experience.
Consistently work to a high professional standard with the ability to use own initiative.
A diplomatic communicator who maintains a polite and enthusiastic attitude at all
times. Effective team player and also experienced in project management as I have
had to manage a cohesive team of engineers on multiple installs.
Experience
NCR
TEAM LEAD INSTALL ENGINEER Sept 2011 – Present
Install NCR Bespoke Hardware/ Software on multiple retail sites, for example Tesco,
Asda, Sainsburys, Burberry and Debenhams whilst making sure each piece of
equipment is working efficiently to maximise profits. I am considered a trustworthy
engineer within NCR and I have been sent abroad to carry out installs unsupervised.
Every job was completed successfully.
Duties:
 Insuring hardware is installed correctly and adheres to health and safety
regulations.
 Insuring data network is in place and working.
 Liaise with client project managers to ensure software install can commence.
 Testing hardware/ software to ensure its working efficiently.
 Logging serial/ model numbers for each client’s asset database.
 General preventive maintenance.
 Last minute call outs for emergency jobs.
Toshiba TEC/ RST (Technology Solutions for Morrison’s) Sept 2010 – March
2011
EPOS ENGINEER (INSTALLATION/ FIELD SERVICE ENGINEER)
Same as previous role (Indigo Retail) but was a self contractor.
Stechford Lounge March 2011 – Aug 2011
ASSISTANT MANAGER/ REPAIRS
Computer/ Laptop repair for the Birmingham community.
Duties:
 In charge of everyday running of the shop from open tillclose.
 Face to face customer service.
 I helped setup the shop from networking PC’s, setting up LAN printers to software.
Indigo Retail Oct 2005 – Sept 2010
EPOS ENGINEER (INSTALLATION/ FIELD SERVICE ENGINEER)
I was one of the main installation engineers for the company. I have isolated
problems in malfunctioning software/ equipment by properly following standards.
Duties:
 Reporting reliability, design and maintenance problems to the technical support.
 Troubleshooting, diagnose, debug and repair of computer systems and complex
software
 Carrying out Site Surveys on petroleum and retail sites prior to installations and
finding out a correct action plan in response to customers problems, needs and
emergencies.
 When carrying out jobs I was given a time limit in which I had to complete the
installation/ break fit, some of which were completed in one day and others
involved staying away from home for 3-5 days.
TimeSec Security Aug 2004 – July 2005
FRONT LINE SECURITY
I was in charge of entrance to many major clubs in Birmingham.
Duties:
 Working under extreme pressure and keeping calm whilst applying health and
safety regulations.
KEY SKILLS
 Communication – Speaking
over the phone to sites out of
action which means speaking
to customers with limited
English.
 Systems Used – I have good
knowledge of the following
tills/ back office: NCR Bespoke
Hardware/ Software, HTECH,
Meggit9500, Epson, Toshiba,
Radiant, Torex and Digi-POS
etc. I also have a good
knowledge on the following
EFT terminals: Dione Xcheque,
HTECH Gemini, ACK, Ingenico,
Streamline Stand Alone,
Verifone.
 Maintenance - Break fixing
on desktop PC’s and laptops,
Either replacing hardware,
Restoring Data or just general
service.
 Consultancy - advising
customers on
software/Hardware upgrade
options to run more .
HOBBIES & INTERESTS
Participating in family activities
and spending time with relatives
and friends. I also enjoy cooking,
taking part in Basketball, working
out and computing/ gaming in my
spare time. I am always eager to
try new things and meeting new
people.
REFERENCES
Available on request.
PERSONAL DETAILS
Lavinder Bhogal
87 Appleton Avenue
Great Barr
Birmingham
B43 5LX
T: 0121 358 2551
M: 07581478333
E: lavinder.bhogal@hotmail.co.uk