The increasing competitiveness amidst organizations of higher education, originated by globalization, involves following the path of quality as a determinant factor for these organizations. Concerning quality in e-learning-oriented processes, we find many issues that generate interesting debates because there isn't a simple methodology nor a superficial approach as this would imply serious impacts on all stakeholders. So this article aims to present the state of the art of e-learning oriented to its processes. Link: http://ieeexplore.ieee.org/xpl/login.jsp?tp=&arnumber=6403208&url=http%3A%2F%2Fieeexplore.ieee.org%2Fiel5%2F6384918%2F6403152%2F06403208.pdf%3Farnumber%3D6403208