Find out first hand how instant patient claiming and IP EFTPOS could transform your practice.

1. Integrated EFTPOS & Easyclaim
with Tyro and Best Practice

2. Who is Tyro?
• Only independent EFTPOS
company in Australia
• Real alternative to the major
banks

3. How did Tyro come about?
• 3 founders set out to challenge the
big banks
• Wanted to shake up the banking
system with better technology and
better service

4. Can I trust Tyro?
• Regulated by the RBA and APRA
• Held to same stringent standards
as all the major banks

5. How successful is Tyro?
• Over 8000 businesses have made the
switch
• 4 times BRW Fast 100 award winner
• Medicare Easyclaim market leader

6. What is the culture like at Tyro?
• Very different to the big banks!
• All our merchants are part of a
cause – banking should be better

13. How does Tyro benefit Best Practice
Subscribers?
• Integrated EFTPOS
• Integrated Easyclaim

14. Why do practices love Integrated EFTPOS?
• Less work for staff
• Automates reconciliation
• Can’t accidentally over or
undercharge

15. Why do practices love Integrated Easyclaim?
• Value adds to aftercare
• Easy to use
• Less outstanding accounts

16. Practice Manager, Russell Street Medical
Centre
“The main benefit is that patients do not have to
physically go to Medicare to claim their rebate and the
rebate is back in their account in a matter of seconds.
Some patients have mentioned that this is invaluable as
they can then immediately visit the chemist to have
prescriptions filled.”

17. Lorraine Malcomson, Electra Park Medical
Centre
“I love the Tyro system. It is very easy and simple to use
and understand. If we have a query their staff are
always there to assist. Having Tyro has reduced the
outstanding debt due to unpaid accounts. The Tyro
system is beneficial for the paying patient who then
receives their rebate automatically, and at the end of
the day banking is so much faster and accurate.”

18. Sheryl Neaves, AMH Medical Centre
“We introduced full payment for consultations when we
installed Tyro. Before this we accepted a gap payment
and then patients would (sometimes) bring in the
Medicare cheque. Tyro has reduced our outstanding
accounts to a minimum. Therefore we spend less time in
chasing outstanding accounts. The process is also quick
and easy for staff and patients to use.”

19. How is Easyclaim different from Online?
• Patients don’t need to register
bank details with Medicare
• Rebate paid in under 11 s vs. 24 –
48 hours with Online

20. So how does Tyro work with Best
Practice?
Let’s watch a demo…

21. What IS included in the first Best Practice /
Tyro release?
• Integrated EFTPOS
• Integrated Easyclaim for:
• Patient paid claims
• Gap payments

22. What’s NOT included in the first Best
Practice / Tyro release?
• Integrated Easyclaim for:
• Real time bulk billing

23. How far away is the release?
• Beta testing phase underway
• Best Practice to announce release
date when this is complete

24. Can I use Tyro today before Easyclaim is
released?
• Yes! Over 100 Best Practice
subscribers have already joined Tyro
• Works the same as a bank terminal
• We deposit into your existing bank
account

25. Why switch pre-release?
• No phone line
• Savings on terminal rental and
eftpos fees
• Get ready!

26. Poll Time…

27. How does Tyro price?
• Terminal rental starts at $25
• EFTPOS fees based on card
turnover per annum
• No other fees or lock in contract

28. How easy is installation?
• Terminals arrive pre-configured
• “Plug and play”

29. Does Tyro offer training?
• Live Go To Meeting training
• Training videos on Vimeo

30. Errin
Health Account
Manager

31. Alex
Tim
Haroun
Tori
Leila
Anne

32. Moves we make when a new Best
Practice site joins Tyro!

33. How do I apply?
• Email health@tyro.com and we’ll
send you an application form
• Call the Health Team on (02) 8907
1717
• Terminal delivery ~ 1 week

34. The last word…
“Change is always difficult for some
people. Once the Tyro system was set
up, staff could see the immediate
benefits to them and our patients.”
Sharon Bouhous, Day Hospital Manager
at Oxford Day Surgery Centre

35. General QA
Q: As feedback, we used to have Tyro before we moved to Best Practice
Management and patients LOVED it!
A: Thanks!
Q: Do you have an approximate launch date for Best Practice?
A: Best Practice are currently in Beta testing – they’ll announce the launch date
when they are happy the new release has been fully tested. We hope this will be
early in the new year.

36. Security QA
Q: Our principle Dr is concerned regarding the secure transfer of patient details
A: All claims transmitted to Medicare via Best Practice and Tyro are fully encrypted.
Tyro has no visibility of patient claim information. Tyro is simply a conduit for an
encrypted message. With regards to card data when taking payments, Tyro triple
encrypts card data and has industry leading EFTPOS network architecture. For more
information click here
Q: How does the Tyro terminal communicate with the PC and more importantly
with Medicare and the Bank? Is this via the Internet or using some phone
technology?
A: Tyro communicates to Medicare and your settlement bank via a triple encrypted
broadband or WIFI connection. You do not need a dedicated phone line for your
Tyro EFTPOS terminal. It’s fast, safe and reliable.

37. Easyclaim QA
Q: If a patient pays on credit card, can their rebate be deposited back into this account, or
does it need to go back into their cheque/savings account?
A: The rebate must be deposited into a cheque or savings account. Some credit cards link to
these as well so in this case the patient could use the same card to pay and claim.
Q: Is the insert/swipe function an either/or option?
A: Newer debit and credit cards with a chip must now be inserted into the terminal. If the
patient tries to swipe a chip card, the terminal will prompt them to insert their card instead.
Older cards without chip cards can be swiped.
Q: If you had two terminals, is there the risk of processing the wrong patient?
A: One Tyro terminal can be specifically ‘paired’ or ‘linked’ to one workstation. This means
you’ll always know the payments being sent through from a specific workstation are going to
one Tyro terminal only.

38. Easyclaim QA
Q: Does Tyro already process Easyclaim transactions?
A: Yes – we process around 1,000,000 Easyclaim transactions per month with our other
practice management software partners.
Q: Can you set-up Easyclaim so that the patient only pays the gap and the practice claims the
rebate?
A: This is only possible if the practice elects to process the claim as a gap payment and then
wait for the patient to receive a cheque from Medicare to bring back to the practice.
Q: What happens when we bulk bill patient? Can you go through Tyro? Is it different to
batching via Medicare Online?
A: When Best Practice release real time bulk bill you will be able to submit bulk bill claims
through Tyro. The patient will do an electronic signature on the terminal to ‘Assign their right
to benefit’ to the practice. There will also be no need to batch. This feature will not be
available in the first release so practices will continue to use Medicare Online for bulk bill
claims.

39. Technical QA
Q: If Easyclaim is not up and running, how does the patient get paid?
A: You can still process claims through Medicare Online or print a voucher for the
patient to take to Medicare.
Q: Can these terminals be WIFI as cords are annoying?
A: Yes, we have WIFI, cord free terminals available.

40. Technical QA
Q: Because you don’t need a phone line, does that mean that each front desk
computer can have a machine?
A: Yes – you can even share one terminal between two front desk computers.
Q: What happens if the internet goes down? Do you have manual vouchers.
A: Some Tyro terminals are enabled with a GPRS back up mode. If your internet
should fail you can switch to this mode and continue to process payments. You will
not be able to process Easyclaim transactions in the mode. Yes – we also have
manual vouchers.

41. Other QA
Q: What are your fees?
A: Tyro only has two fees – merchant service fees for card payments and terminal
rental. Processing Easyclaim patient rebates is free.
Q: When might Tyro be able to transmit to private health funds?
A: Hopefully mid next year. Health fund claiming will be fully integrated with
several practice management software solutions. To find out more call our team on
(02) 8907-1717