McKesson Case Study


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Presented by Nick Yoo, Senior Director of Information Security Architecture and Services, McKesson at ForgeRock Open Identity Stack Summit, June 2013

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McKesson Case Study

  1. 1. Open Identity SummitOpen Identity SummitMcKesson “Lean Start-Up”IAM InitiativeNick YooMcKesson
  2. 2. Open Identity SummitAgendaAbout McKesson & ISAS TeamChallenges“Lean Start-Up” ApproachCritical Success FactorsCurrent StatusDirectionSummaryQ&A
  3. 3. Open Identity SummitMcKesson At-a-Glance
  4. 4. Open Identity SummitLeadership Positions in Both Segments
  5. 5. Open Identity SummitGlobal Leaders Across Healthcare Industry
  6. 6. Open Identity SummitInformation Security Architecture & Services(ISAS)
  7. 7. Open Identity SummitISAS Solutions and Services
  8. 8. Open Identity SummitHistory of IAM effortsConsulting effort began in 2009Key business drivers identifiedStandard approachSupport customer and business partnersPrepare for new technology and HITECH actCost reductionAudit and complianceEnterprise GovernanceRecommendations includedArchitecture standardsVendor evaluation and selectionCreate one user ID for each customerCustomer Identity StoreTypical Waterfall Approach
  9. 9. Open Identity SummitRadically different approach requiredDifferent Customer BaseP&LPrioritiesBusiness RisksUnique SolutionsDiverse RequirementsDelivery
  10. 10. Open Identity Summit“Lean Start-Up” ApproachLeanPrinciples Strategy• Experimentation overElaborate Planning• Customer Feedback overIntuition• Iterative Design overTraditional “Big DesignUp Front” Development• Customer Identity• BU-specific projects• Quick Wins• Measured results• Marketing• Just-in-time investments• Lower Costs• No formal productevaluation• Build infrastructure asrequiredSource: S. Blank, Why the Lean Start-Up Changes Everything, HBR
  11. 11. Open Identity SummitMcKesson “Lean Start Up” ProcessPharmacy – OpenAM/DJUpgradeMedSurge– OpenAMWebSSODistributionFederated SSORH Pharmacy – OpenIDMProvisioningMSO - OpenIDMSelf-ServiceMHS - OpenIDMOn-boardingProject to ProgramShared ServicesEnterprise Standard SolutionsEnterprise Infrastructure
  12. 12. Open Identity SummitCritical Success Factors• Open source debates• Legal review of open source license• Open source code scanning• Approval from the CTO office• ForgeRock references• Unique business needs• Building credibility• Quick wins• Cost comparisons• Open source• Platform as a Service• Over 50 presentations• Executive-sponsored initiative• Proof of concept projects• Free consulting• Lower cost delivery model• Framework and Architecture• Project management• Partnerships with customers,ForgeRock, Exadel, and internal ITorganization• Gradual ramp up through training, pilotprojects, external resourcesOpenSourceMarketingDeliveryRapidAdoption OneAccess
  13. 13. Open Identity SummitIAM FrameworkEnhanced user experienceImproved managementof security risksEfficient development/deployment of applicationsReusable integrationHIPAA, SOXcomplianceCommon logsImprovedaccountabilityCommon reportingReducedadministrative tasksReduced help desk callsImproved process efficiencyReduced InfrastructureCostsCentral user informationReduced administrativetasksReduced help desk callsImproved securityAccountabilityCost savingsBusinessBenefitsIdentity ManagementAccessManagementMonitoring/Audit& ComplianceUser Self-Service &Password ManagementVirtual DirectoryWeb AccessManagement/SSOCentralized AuditDelegated AdministrationSynchronization/ReplicationFederated IdentityManagement/SSOLogging andMonitoringAutomated Approvalsand WorkflowsMeta DirectoryAuthentication &AuthorizationAccess CertificationEnterpriseRole DefinitionDirectory Storage Standard APIs ReportingIdentity Data ServicesPrioritized BU Needs To-dateIAMSolutionsIAMComponents
  14. 14. Open Identity SummitCurrent StatusMost ProjectsCompleted in Lessthan 3-4 MonthsHighSatisfactionRatings fromCustomersOver 15 Projectsin 7 Major BU’s3 FTE’s and over 10Contract ResourcesDemand TrendsOver 200AppsIdentifiedCloud Integration
  15. 15. Open Identity SummitOur DirectionOver 80% Business Adoptionemployees, customers and partners connectedsecurely via McKesson OneAccessPatient IdentityProduct IntegrationIAM EcosystemFormal Business CaseDevelopmentSupport Key BusinessInitiative
  16. 16. Open Identity SummitSummaryFocus on immediate business valueand resultsScale and expand services asrequiredTackle easy to define projectsEstablish IAM frameworkMaximize open source product valueFocus on user satisfactionEstablish strategic partnershipsCommunicateDemonstrate success
  17. 17. Open Identity SummitQ & A