A Practical Approach To Defining Useful Measures

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Henry Schneider, Senior Principal Consultant at Process and Product Quality Consulting, added this to the group Process Improvement

Facilitating your process journey … A Practical Approach to Defining Useful Measures Houston Texas Chapter of the IIBA Houston, TX August 7, 2008
Facilitating your process journey … Agenda Measurement and Analysis Process Overview Plan Measurement Perform Measurement Evaluate Measurement 8/5/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 2
Facilitating your process journey … Measurement Process Model Technical and User Feedback Objectives Management and Issues Analysis Results Processes