This document provides advice on dealing with suspicious phone calls and phone scams. It advises to always be suspicious of unknown callers and to challenge them by asking who they are and why they are calling. It also advises to not answer any personal questions about financial details or to withdraw any money as the police or banks will never ask for this information. If you feel uncomfortable or suspicious during a call, hang up immediately and report any suspicious calls to the local police by dialing 101.

1. Do you know who is
calling?
Phone scams are operating
in this area.
Advice for dealing with any
phone calls you receive.

2. Whenever the
phone rings…
Challenge the caller
Are you expecting the call?
Do you know who is calling?
ALWAYS suspect anyone
you don’t know, regardless of
who they claim to be.

3. Answer NO personal questions
Remember, the police
and bank would
NEVER ask for such
details as your PIN or
account numbers.
They would also
NEVER ask you to
withdraw money.
NEVER part with any of your personal information.

4. In a phone call, if you feel
uncomfortable or suspicious...
If you are not happy talking to
someone or feel suspicious about
what they are saying you should
end the call by hanging up.
Leave the conversation

5. After the call, if you think it
was suspicious
Let us know
Dial 101
REMEMBER the caller may
not hang up meaning you
will be reconnected to
them. So please only call
when you hear the dialling
tone.
Alternatively, use a mobile
phone or ask a neighbour
or relative if you can use
their phone.

6. So, when you are next called on the
phone remember:
CHALLENGE the caller
NSWER NO personal questions
EAVE the conversation
ET us know – Dial 101
L
A
L

7. The elderly are being
targeted so please
remember to share this
information with your
relatives and neighbours.