HP keeps applications up and running for businesses in every industry. Our infrastructure and global delivery expertise give you peace of mind that we will keep your business moving forward.

1. Unleash
thepower
HP Applications Management
Solutions for SAP
Solution overview

2. Focus on innovation
Your applications are vital to achieving your business objectives,
succeeding in the face of fast-paced change, and fueling growth
that drives your success. However, the costs and complexity of
maintaining your mission-critical SAP systems are escalating.
Companies are facing more challenges than ever before—leading to
increased costs, more risk, and less productivity.
• Anytime, anywhere access—Globalization and always-on
requirements lead to higher applications management costs.
• Global implementations—Without centralized standards and
controls, large-scale implementations can result in multiple SAP
system configurations.
• Complexity, risks, and costs—Multivendor sourcing environments,
poorly implemented service-oriented architecture, mobile
devices, and the shift to offshore delivery contribute to the
complexity of managing an SAP landscape.
To address these challenges, you need a partner with proven
experience in managing applications for some of the largest and
most complex global companies and national governments around
the world.
Get best-in-class support
HP keeps applications up and running for businesses in every
industry. Our infrastructure and global delivery expertise give you
peace of mind that we will keep your business moving forward.
• Manage for performance—The holistic HP applications
management approach—now executed using SAP’s Run SAP
methodology—drives services, productivity, and cost decisions
that match business priorities and operational requirements while
lowering total cost of ownership.
• Global delivery model—HP offers the right mix of onshore,
nearshore, and farshore resources, providing high-quality, low-
cost services.
• Flexible service-level agreements—We support your need for
flexible, scalable, and predictable services by giving you the ability
to adjust service.
• Robust industry knowledge—We have more than 40 years of
experience leveraging industry and technology skills to support
hundreds of SAP clients.
• Services management and governance— Our comprehensive
metrics and performance reporting give you greater control and
visibility into your applications.
Comprehensive services
Today’s marketplace requires security, performance, and
consistency across your geographies and implementation sites. It
also requires you to control costs and have your SAP systems fully
integrated into complex applications environments.
HP Applications Management Solutions for SAP delivers a full-
service approach that provides greater flexibility, cost savings, and
a balance of performance, reliability, and risk management. We
also ensure that your SAP software is optimized and its integrity
maintained. This enables cost-effective upgrades and readiness
for change and innovation. Using SAP’s methods and tools within
the HP Applications Management Framework, we provide the
best possible solution to meet your business needs. Run SAP is a
proven methodology to optimize the implementation and ongoing
management of end-to-end operations.
Expertise that spans your footprint
• HP and SAP have been working together to provide
enterprise solutions since 1990.
• We support more than 1.5 million SAP users in 54
countries and 9 languages.
• HP offers global applications implementations,
management, support, and hosting services around the
clock through more than 6,800 SAP professionals in 27
global SAP Competency Centers.
• HP is one of the largest global SAP Business Suite clients,
deploying a single global template that serves more than
210,000 users.
• Our client dashboard shows that 97 percent of
applications management clients rate their overall
service as “green” or “fully satisfied.”
• HP servers run approximately 50 percent of all SAP-
based installations.

3. Addressing your needs
Service excellence
• Guaranteed service levels
• Best practices
Service-based pricing
• Predictable monthly costs
• Ongoing flexibility to modify service options
Global delivery
• Global consistency
• Worldwide SAP service and support centers
• Tiered service packages
Security and business continuity
• Real-time service and regulatory updates
• Compliant user access administration
SAP Analytics
• Center of Excellence (CoE) Analytics—Identify how and where to
improve your SAP operational governance for improved delivery
• Solution Analytics—Identify how and where to optimize your SAP
environment in preparation for projects and upgrades
• Run SAP—Identify how and where to improve your SAP operations
through our Run SAP program
Leading manufacturer extends
SAP solution
A leading manufacturing company had grown from a traditional
family business to an internationally recognized corporation. It
needed to extend its existing SAP solution—already managed by
HP—to three new companies.
The project scope involved a one-to-one conversion of the process
model as well as an upgrade to its current SAP environment,
implementation of Unicode to support additional languages, and
migration to a more powerful, flexible, and cost-efficient
infrastructure. The new SAP environment went live in just nine
months, on time and within budget. The smooth and seamless
collaboration among the various teams proved critical to a successful
completion. Today, an HP applications management team enhances
the performance and reliability of this client’s SAP investment through
knowledgeable and responsive support, helping the company reduce
risk, gain flexibility, and improve visibility into operations.
Figure 1. HP offers comprehensive SAP Applications Management services
Feasibility studies
Applications portfolio health check
CMMI appraisal
Project management
Applications database management
Validation testing
Documentation
Service continuity planning
Service continuity
plan testing
Service continuity plan
execution and validation
Multisupplier management
Minor enhancements
Major enhancements
Service restoration
Environment maintenance
Regulatory maintenance
Processing support
Performance analysis
Performance improvement
Minor upgrades
Applications functional
support
Access management
Applications migration
Applications transfer
Organization transformation
Enterprise program management
program governance
Program management
Supplemental
services
Included
services
Service
continuity
management
Supplier
management
Applications
enhancements
Availability
management
Request
fulfillment
Transition
management
Services
management
SAP
Applications
management
services

4. About the Agility Alliance
The HP Agility Alliance is a unique coalition of market-leading
technology and business services providers aligned to build and
deliver seamlessly integrated enterprise-wide solutions. Together,
our best-in-class, multisourcing approach offers the applications,
business processes, and IT solutions you need to meet your
requirements for growth, productivity, and innovation from a single
business partner.
About SAP
SAP, an HP Agility Alliance partner, is the world’s leading provider of
business software. More than 41,200 customers in more than 120
countries run SAP®
applications—from distinct solutions addressing
the needs of small and midsize enterprises to suite offerings for
global organizations. Powered by the SAP NetWeaver®
platform
to drive innovation and enable business change, SAP software
helps enterprises of all sizes around the world improve customer
relationships, enhance partner collaboration, and create efficiencies
across their supply chains and business operations. SAP solution
portfolios support the unique business processes of more than 25
industries, including high tech, retail, financial services, health care,
and the public sector. With subsidiaries in more than 50 countries,
the company is listed on several exchanges, including the Frankfurt
stock exchange and NYSE under the symbol SAP. Additional
information at www.sap.com.
About HP
HP, the world’s largest technology company, simplifies the
technology experience for consumers and businesses with a
portfolio that spans printing, personal computing, software,
services, and IT infrastructure. More information about HP
(NYSE: HPQ) is available at http://www.hp.com/.
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© Copyright 2009-2010, 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and
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or omissions contained herein.
4AA2-8801ENW, Created August 2009; Updated May 2012, Rev. 3