Golden Gate BPO Advisory Services provides strategic and operational consulting services, investment banking, and legal services with an experienced team that includes various subject matter and technological expertise. We help clients evaluate their strategic planning, business and operations, including their contact center operations and business process outsourcing, to identify opportunities where they can enhance shareholder or enterprise value, increase revenue generation, improve operational delivery, reduce costs, and put in place the framework for an operation and culture that promotes continuous improvement.

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!Golden!Gate!BPO!Solutions!
1792!Bell!Tower!Lane!
Weston,!FL!33326!
888?501?8368!
info@goldengatebpo.com!
GoldenGateBPO.com!

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Services:!
Strategic!Consulting!
Golden!Gate!BPO!Advisory!Services!
provides!strategic!and!operational!
consulting!services!with!an!experienced!
team!that!includes!various!subject!matter!
and!technological!expertise.!!!
We!help!clients!evaluate!their!strategic!
planning,!business!and!operations,!
including!their!contact!center!operations!
and!business!process!outsourcing,!to!
identify!opportunities!where!they!can!
enhance!shareholder!or!enterprise!value,!
increase!revenue!generation,!improve!
operational!delivery,!reduce!costs,!and!
put!in!place!the!framework!for!an!
operation!and!culture!that!promotes!
continuous!improvement.!
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Investment!Banking!
Golden!Gate!BPO!Advisory!Services!
provides!companies!with!senior!level!sellE
side!and!buyEside!M&A!advisory!services!
in!order!to!help!clients!reach!their!
personal,!financial!and!business!
objectives.!!We!are!100%!results!driven!
and!committed!to!maximizing!value!for!
our!clients.!!
We!focus!only!on!the!middle!market,!an!
area!that!has!traditionally!been!
underserved!by!Wall!Street.!!Golden!Gate!
BPO!Advisory!provides!the!same!level!of!
expertise,!strategic!advice!and!
professional!transaction!execution!
typically!only!available!to!notably!larger!
companies.!!!
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Call!Center!Management!
Golden!Gate!BPO!Advisory!Services!
provides!call!center!management!services!
to!small!and!midEsized!call!center!
outsourcing!providers.!!
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Choosing!and!sourcing!to!the!correct!
outsourcing!partner!is!just!the!beginning!
in!what!requires!continuous!and!strategic!
management!to!drive!all!of!the!
efficiencies!and!benefits!one!can!achieve!
with!a!third!party!service!provider(s).!Our!
team!works!with!you!to!
establish!outsourcing!goals,!evaluate!call!
center!processes!and!tools,!call!center!
management!and!monitoring!to!drive!
performance!and!develop!partnerships.!
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Copyright!2015!Golden!Gate!BPO!Solutions,!LLC!
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! About!Us:!
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Founded!in!2006,!Golden!Gate!BPO!Solutions!
provides!multiEchannel!contact!center,!customer!
engagement!and!business!process!outsourcing!
services!on!behalf!of!its!clients.!
We!have!a!passionate!team!and!innovative!
approach!that!allows!us!to!deliver!small!and!large!
scale!high!touch!outsourcing!solutions,!enhancing!
each!stage!of!the!customer!relationship!
management!life!cycle!to!acquire,!retain!and!
support,!grow!and!optimize!customer!relationships.!
Our!customer!engagement!centers!are!located!in!
the!United!States,!Dominican!Republic,!Belize,!and!
the!Philippines,!from!which!we!offer!multiElingual!
voice,!email,!web!chat,!social!media,!backEoffice,!
online!help!desk!and!automated!support.!
In!addition,!we!provide!strategic!consulting,!legal,!
and!advisory!services!for!many!clients!spanning!
business!and!operational!improvement!and!
restructuring,!financial!analysis!and!planning,!
technology!procurement!and!implementation,!and!
sales,!marketing!and!brand!enhancement.!
Golden!Gate!BPO!Solutions!helps!organizations!to!
define!and!produce!extraordinary!customer!
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engagement!strategies!and!business!results.!!Our!
work!provides!increased!customer!loyalty!and!
superior!results!for!our!clients.!
Our!real!value!is!in!who$we$are!not!just!in!what!we!
do.!!Whether!our!engagement!is!strategic!or!
operational,!we!make!things!happen.!!We!enable!
people!to!bring!out!the!best!in!themselves!in!even!
the!most!difficult!situations!and!we!do!what!it!takes!
to!get!results.!!
The!leadership!team!consists!of!finance!and!legal!
specialists,!operational!experts,!and!customer!
engagement!strategists.!We!understand!the!
strategic!and!operational!challenges!many!clients!
face!and!have!the!knowledge!and!breadth!of!
experience!to!help!them!succeed.!!In!addition!to!our!
experience!and!insight,!our!team’s!real!expertise!
lies!in!how!we!apply!it!and!what!drives!us!every!
single!day!E!our!commitment!to!always!be!a!
resource,!understand!your!needs,!provide!
transparent!advice!and!take!actions!centered!by!
perspective!(based!on!our!own!successes!and!
failures)!and!forging!lifeElong!personal!and!business!
relationships.!
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