2. There’s no reason to lose accounts and equipment to delinquent customers.
Collection Experts transforms those delinquent customers into paying ones and
keeps your business humming along.
Collection Experts specializes in delinquent broadband customers. Our singular
focus on this industry means we understand your customers and offer programs
to meet your specific needs.
Our unique, proprietary technology features a human-touch approach that
allows your customer to reconnect with the representative they spoke with last.
The same, locally-based agent is a thoroughly screened, trained career employee
with years of experience to help deliver the most efficient communication, list
management, coordination and processing in compliance with all applicable
laws. They follow a strict, clean-desk protocol to ensure your client’s sensitive
account and payment information all remains protected. And, they treat your
customers with the utmost courtesy to protect your brand’s reputation and build
brand loyalty for your company. Collection Experts serves you
with the efficiency of technology and a polished, highly
trained and motivated staff.
Contact us to help with your collections today.
3. Our Technology
Q Fully PCI compliant and payments are made directly to your systems
Q Pre-disconnect, post-disconnect and pre-collection call center services with a human touch
Q Integrated software with our calling system and one screen to monitor for a better customer experience
Q Calling centers with the power of an auto dialer but utilizing live interaction with representatives
Q Technology directing customer call back to their original representative
Q Unique, custom algorithms to contact customers at times and dates based on their previous dispositions
Q Customized client reporting to track program results
Q In-house programmers to keep a step above our competition
Q Cutting edge encryption software to ensure the safety of your customer’s information
Q CEI operates through a secure network with strict controls and rigid testing
Our People
Q Highly trained career representatives motivated to achieve first call resolution
Q Multilingual representatives to insure the highest level of customer service
Q Extensively screened to insure the safety of your customer’s sensitive information and employees must pass
an annual security risk assessment
Q All personnel attend required security training to ensure the confidentiality of our clients data
Q Live monitoring for real-time feedback to representatives
Q Over 60 years of combined experience in the
collection business
Call Today
Find out how Collection Experts can transform
your delinquent accounts into paying ones. I
4. Efficient COMMUNICATION
Improved RECOVERY
Don't let delinquent accounts and lost equipment go unrecovered.
Rest assured Collection Experts is staffed with specialists that will
return results for unpaid debt in an orderly and personal manner.
Contact Collection Experts if you are ready to be proactive with
your unpaid accounts. I
866.594.3522 voice
collectionexpertsinc.com web
1548 Bond Street • Suite 105 • Naperville, IL 60563
