Gestione degli "Expatriates": primo Project Work, Master in Risorse Umane e Organizzazione OBIETTIVO: Tramite un’approfondita analisi di contributi teorici e “case history” sulle tematiche emergenti per la gestione degli expatriates, si offre un contributo critico per chi vive o vorrebbe avvicinarsi alla sfidante realtà dell’International Mobility. A cura di Daniela Carrozza, Antonio De Pascali, Marica Di Marino, Marika Gurnale, Bianca Traina Il project work completo è disponibile sul sito http://freeyourtalent.eu/gruppi/pw01-RUO-gestione-degli-expatriate

1. EXPATRIATES MANAGEMENT!
Daniela Carrozza
Antonio De Pascali
Marica Di Marino
Marika Gurnale
Bianca Traina

3. HQ! SUBSIDIARIES!
GEOCENTRI
C
Third
Country
Nationals
POLYCENTR
IC
Host-Country
Nationals
ETHNOCENTRI
C
Parent Country
Nationals

4. Expatriates Administration!
SALARY
MANAGEMENT
EMPLOYMENT
CONTRACT
TAX
REGULATION
BENEFITS

6. SELECTION CRITERIA!
Professional Competencies
! Technical Skills
! Languages
Personal Factors
! Family
! International Motivation
! Tolerance Uncertainty
! Personality (Big5Model)
International Adjustement
! Cultural Intelligence
How Can Firms manage Expatriates Selection?!

7. Culture shock!
Culture shock refers to the
process of coming to
understand and adapt
to differences in culture
through daily interaction
and situations.
How Can Firms manage Expatriates Training ?!

8. High Rigor!
Low Rigor!
Short time period
Lectures and videos on local culture
Briefing on company operation
Case study e-learning and e-coaching
Last over a month
Experiential learning
Extensive language traininig
Shadowing
Field trips to host country
How Can Firms manage Expatriates Training ?!

10. ORGANIZATIONAL STRATEGIES :
− Keeping up-to-date about organizational occurrences and problems
− Career planning of expatriates should be conducted carefully from a realistic perspective with regard to repatriation, and
overseas assignment should be linked to long term career plans
− Training expatriates prior to return (Coaching, Counseling
− Repatriates as trainers, personal for future expatriates
76% of the Organizations Had No Formalized Repatriation Policies
Expatriates Repatriation!
INDIVIDUAL STRATEGIES :
− Maintain contact with its social networks
- Keeping up-to-date about national news
- Be proactive
- Combine best aspects of foreign and home cultures

11. Expatriate failure is the premature return
of an expatriate manager to the home
country each expatriate failure can
cost between € 40,000 and € 1 million
EXPATRIATES MGMT!
!
What Is Expatriate Failure?!
Recall %
U.S.
MULTINATIONALS
20-40%
EUROPEAN
MULTINATIONALS
11-15%
JAPANESE
MULTINATIONALS
11-19%

12. • The inability of an expatriate's spouse to adapt
• The manager’s inability to adjust
• Family-related reasons
• The manager’s personal or emotional maturity
• The manager’s inability to cope with larger overseas responsibilities
• Difficulties with the new environment
EXPATRIATES MGMT!
!
WHY DO EXPATRIATES MANAGER FAIL?!

13. HISTORY!
International company with Italian origin
Created in 1950’ s a division of an Italian integrated energy company (Eni Group)
Oriented towards oil and gas industry
More than 40000 employess (110 different Nationalities)
Expatriates are the 23% of the employees

15. EXTERNAL RECRUITMENT
SCREENING CURRICULA
AC
GROUP INTERVIEW
ROLE PLAYING
IN BASKET
LANGUAGE TEST
TECHNICAL INTERVIEW
FEEDBACK
PHYSICAL ASSESSMENT
INTERNAL RECRUITMENT
Job Posting
Feedback
Assessment of Physical Ability

16. TRAINING!
PRE-DEPARTURE TRAINING:
! HSE training
POST-ARRIVAL TRAINING:
• Behaviour-Language and Medical Induction
• Social network development

17. REPATRIATION!
Saipem has already made the repatriation an explicit part
of the assignment (76% of Multinational Companies no
Repatriation Policy)

18. STRENGHTS! WEAKNESSESS!
OPPORTUNITIES! THREATS!
Expatriates Policy
Managerial and Technical
Assessment
Lack analysis of psychological,
socio-cultural elements
Lack of Cross-cultural
Reduce Low Turnover
(3,5 %)
Mentor Assignment
Value new competencies and
experience
Competitors hire its expatriates
Boundaryless careers

19. Grazie !