Best Practices for Maturity Level 3 Customer-Centric Companies include: 1- MIPMA- MODEL IMPLEMENTATION PROGRAM MANAGEMENT 2- DESDE- DELIVERY SYSTEM DEVELOPMENT 3- CUKMA- CUSTOMER KNOWLEDGE MANAGEMENT 4- CIRP- COMPLAINTS AND INCIDENT RESOLUTION AND PREVENTION 5- PASI- PRODUCT AND SERVICE INTEGRATION 6- CUEX- CUSTOMER EXPERIENCE 7- OSA- ORGANIZATIONAL STRUCTURE ALIGNMENT 8- CUST- CUSTOMER FOCUSED TRAINING 9- COLCU- COLLABORATIVE CULTURE ************************************************ Join our customer-centric management community to access a full version of this best practice and/ or become a best practice contributor. Click here for more: http://www.smartcustomermanagement.com/sign-up

1. BEST PRACTICES
MATURITY LEVEL 3
CUSTOMER-CENTRIC
COMPANIES

2. 2

3. 3Reviewer: Francisco J Navarro
Version: v1.0; Last revision June, 2014
http://www.smartcustomermanagement.com

4. 4
Reviewer: Francisco J Navarro
Version: v1.0; Last revision June, 2014
http://www.smartcustomermanagement.com

5. 5Reviewer: Francisco J Navarro
Version: v1.0; Last revision June, 2014
http://www.smartcustomermanagement.com

6. 6Reviewer: Francisco J Navarro
Version: v1.0; Last revision June, 2014
http://www.smartcustomermanagement.com

7. 7Reviewer: Francisco J Navarro
Version: v1.0; Last revision June, 2014
http://www.smartcustomermanagement.com

8. 8Reviewer: Francisco J Navarro
Version: v1.0; Last revision June, 2014
http://www.smartcustomermanagement.com

9. 9Reviewer: Francisco J Navarro
Version: v1.0; Last revision June, 2014
http://www.smartcustomermanagement.com

10. 10Reviewer: Francisco J Navarro
Version: v1.0; Last revision June, 2014
http://www.smartcustomermanagement.com

11. 11Reviewer: Francisco J Navarro
Version: v1.0; Last revision June, 2014
http://www.smartcustomermanagement.com