International Customer Service Association Annual Conference 2013

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Pictures from ICSA Annual Conference 2013 in Jacksonville, FL. Keynote speakers: Karin Hurt, Shep Hyken, and Michel Falcon

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Esker enables the automated processing of purchase order, non-purchase order and freight invoices into the Farmland Food’s existing SAP environment. A top priority for the company was to increase the speed, accuracy and visibility of their accounts payable (AP) operations by eliminating outdated manual methods. For example, Farmland had been using a file room to store invoices which made it very challenging to track down documents in a timely fashion. In addition, emailed invoices were not linked to Farmlands SAP® system, creating extra work for staff such as printing the invoice and re-keying it into SAP.

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Bag Makers, Inc. achieves ROI in three months after leveraging Esker DeliveryWare to automate every phase of order processing in an SAP® Business One environment. Following a successful implementation of SAP Business One, Bag Makers, a leading imprinted bag supplier, began looking for ways to improve its internal processes even more. The company first heard of Esker at an ASUG SAP Business One Summit, and, shortly thereafter, selected Esker to automate fax and email order processing.

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Malaysia Airlines successfully leveraged Esker’s Account Payable automation solution to automate the processing of over 28,000 monthly invoices. With over 28,000 monthly invoices (increasing at 5% annually), including invoices coming from various overseas locations to company headquarters, the manual invoice process was extremely time-consuming and inefficient. Using Esker’s Accounts Payable solution, Malaysia Airlines’ vendor invoice process is now completely streamlined. When an invoice arrives, the document is entered into the Esker system where it’s imaged and scanned into SAP — all with full visibility and minimal risk for invoice entry errors.

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