3 Success Factors to Improve KPIs for Accounts Payable Shared Services

2,083 views

Published on

Understanding how your KPIs for accounts payable measure up to those of other organizations running their AP in a shared services center is the first step. But, what if (in the unlikely event) your KPIs aren’t measuring up to industry benchmarks?

What can your organization do to improve your accounts payable KPIs?

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
2,083
On SlideShare
0
From Embeds
0
Number of Embeds
948
Actions
Shares
0
Downloads
17
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

3 Success Factors to Improve KPIs for Accounts Payable Shared Services

  1. 1. www.esker.com 3 Success Factors to Improve Your Accounts Payable KPIs
  2. 2. 3 Success Factors to Improve KPIs 3 SUCCESS FACTORS TO IMPROVE KPIS  Choose Appropriate KPIs  Change Management  Global Service Owner
  3. 3. 3 Success Factors to Improve KPIs SUCCESS FACTORS TO IMPROVE KPIS  Choose Appropriate KPIs – Align KPIs with Strategic Goals Choose KPIs which complement company’s annual goals – Quality Data Ensure measurements are accurate – Use Industry Metrics for Management Buy-In Justify project costs with industry metrics
  4. 4. 3 Success Factors to Improve KPIs SUCCESS FACTORS TO IMPROVE KPIS  Change Management – Project Success Directly tired to the acceptance level – Sponsorship and Support Both upper management and processing team – User Input Encourage suggestions from users early and often
  5. 5. 3 Success Factors to Improve KPIs SUCCESS FACTORS TO IMPROVE KPIS  Global Service Owner – Shift in SSO now focusing on service delivery – Development of service lines – Process owners now report to service owners – Service owners responsible for customer satisfaction – Service owners now owning KPI management
  6. 6. 3 Success Factors to Improve KPIs LEARN MORE  For the full 60 minute presentation, click on the link below! Watch the Presentation

×