About Experienced business journalist and editor (in chief) for print and online media. Fields of interest: business, economy, HRM, labour market, customer interaction, technology, ICT, offshoring, outsourcing, (big) data, innovation, media, social software and copyright legislation.
Blogger at Toii.nl and Klantcontact.nl.
Editor of ’Advocaat & kennismanagement’ (2008), author of ’De P-factor in customer contact’ (2005), translator of ’Woordenboek contact center management’ (2004) and author of ’#Contact - de menselijke factor in customer service’ (2014).
Former editor in chief of: Intellectueel Kapitaal, Outsource Magazine (cofounder), Sourcingprofessional, Digitale Bibliotheek and Custom...