Personal Information
Organization / Workplace
Indianapolis, Indiana Area United States
Occupation
Service Management Consultant and Trainer
Industry
Technology / Software / Internet
Website
www.dougtedder.com
About
Innovative, solutions-driven and strategic ITSM professional offering over 25 years of progressive experience across a variety of industries. A resourceful, pragmatic, and hands-on leader with track record of success implementing ITSM processes, focused on enabling business outcomes, knowledge transfer, and organizational transformation. Adept at directing complex, large-scale projects within strict time and budget constraints. Known for creating and delivering concise, accurate, and targeted presentations as well as presenting IT Service Management topics to technical and non-technical audiences.
Tags
itsm
services
business acumen
governance
marketing
portfolio
it
customer journey map
value stream mapping
esm
business capability
digital economy
gemba
release management
change model
kanban
continual improvement
devops
service request
service catalog
See more
Presentations
(3)Personal Information
Organization / Workplace
Indianapolis, Indiana Area United States
Occupation
Service Management Consultant and Trainer
Industry
Technology / Software / Internet
Website
www.dougtedder.com
About
Innovative, solutions-driven and strategic ITSM professional offering over 25 years of progressive experience across a variety of industries. A resourceful, pragmatic, and hands-on leader with track record of success implementing ITSM processes, focused on enabling business outcomes, knowledge transfer, and organizational transformation. Adept at directing complex, large-scale projects within strict time and budget constraints. Known for creating and delivering concise, accurate, and targeted presentations as well as presenting IT Service Management topics to technical and non-technical audiences.
Tags
itsm
services
business acumen
governance
marketing
portfolio
it
customer journey map
value stream mapping
esm
business capability
digital economy
gemba
release management
change model
kanban
continual improvement
devops
service request
service catalog
See more