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Helping You Navigate & Understand Unemployment Claims
- 1. Helping you navigate and understanding claims filing https://www.michigan.gov/uia 11/21/19 1
- 2. Changes through the years MIDAS system went online 2013 Claims filed since this time will auto populate claimant info, new since 2013, manual entry High volume fraudulent claims 2017 and 2018 Measures put in place to identify fraudsters, enter ID info November 2018. MILOGIN went live Statewide platform for ALL state customer portals. Do you already have a MiLOGIN? 11/21/19 2
- 3. Important information from UIA…….. www.Michigan.gov/uia Contact UIA CLAIMANTS Customer Service; Call 1-866-500-0017 - Monday - Friday 8am to 4:30pm MICHIGAN WEB ACCOUNT MANAGER (MIWAM) The system is accessible 24 hours a day, seven days a week UNEMPLOYMENT INSURANCE LOCAL OFFICES Visit a local office to resolve customer problems and access automated resources. Office locations listed on UIA homepage, currently open 8am to 5pm M-F. MARVIN (for biweekly certification) Call 1-866-638-3993 to certify for unemployment benefit payments. Monday – Saturday 8am -7pm Worker portal all the information you need to file a claim, contact UIA, resources including the MiWAM filing kit (step by step instructions for online filing), other fact sheets and helpful videos Fact Sheet 160 11/21/19 3
- 4. Filing a claim: Online is preferred method Helpful hints to be prepared use Fact Sheet 160 Have employer info for past 18 months may need income info File online from any internet connection Locate and read Handbook for Unemployed Workers If filing by phone, time slot based on 11/21/19 4 Last 2 Digits Call In Day and Time of SS Number 00-15 Mon 8 a.m. to Noon 16-33 Mon 12:30 to 4:30 p.m. 34-48 Tues 8 a.m. to Noon 49-66 Tues 12:30 to 4:30 p.m. 67-81 Wed 8 a.m. to Noon 82-99 Wed 12:30 to 4:30 p.m. If you are unable to call at appointed time. OPEN CALL IN Thurs & Fri 8 a.m. to 4:30 p.m
- 5. What are you asking for? Enter: Employer Account Number (EAN) and Federal Employer Identification Number (FEIN) If not available: Click on both “I don’t know ….” Then next step, then click on blue link to answer employer questions, Or click here to add an employer 11/21/19 5
- 6. What are you asking for? Click on Search Occupation Codes Next screen will give you opportunity to enter a key word such as banking, assembly, carpenter A list will show, click on best answer Does not affect claim, is used for data analytics 11/21/19 6
- 7. What comes after filing? – May not be relevant for COVID-19 layoffs. Register for Work Enter/update profile on Pure Michigan Talent Connect (PMTC), www.mitalent.org from any internet connected device In person visit to the Michigan Works to validate your registration MUST occur prior to 1st MARVIN certification Work Search Two documented employer contacts per week. Preferred method online in MIWAM account. Use UI Form 1583, submit via fax or mail LinkedIn work search project Certify BiWeekly Answer a series of questions, are you able, available and seeking work? Online in MIWAM, or call Marvin 11/21/19 12
- 8. Additional information Maximum benefits up to $362 per week/ up to 20 weeks/ no extensions Training Severance pay/Vacation Pay RESEA Retirement/pension Individual circumstances Prior Restitution Friend of the court Taxes 11/21/19 8 Payment options: Debit card, Direct Deposit you choose
- 9. PAY ATTENTION TO: Report income Work Search, Work Search, Work Search •Document and send in Certify, certify, certify •Even if claim is being reviewed/held Correspondence from UIA •Check your correspondence tab in MiWAM •Go Green means that you must read your letters in MIWAM. Correspondence from UIA •Read all letters and respond promptly Did we mention register for work includes an in person visit to MWA? 11/21/19 9
- 10. Thank you Concludes our presentation Questions and Answer Time 11/21/19 10
Editor's Notes
- Prior to starting presentation, ask questions to identify who is in the audience. Have your filed prior? What barriers did you run into? All new, computer literate?
- Take a minute to help audience feel secure…MIDAS improvements continue. Fraud under control but will always have fraudsters. Help with distinction between MIWAM and MILOGIN. Ask questions to get them thinking about whether they have a MILOGIN (may need to update password…every 12 months). MiLOGIN will connect your reemployment portal (PMTC) with unemployment portal (MiWAM). If you do not have MiWAM (filed over the phone, in person) you will not have a MiLOGIN.
- If possible, go live to www.Michigan.gov/uia to show where to find info Distribute FS 160. Explain why it is helpful. Mention MiLogin and that Login changed November 2018. claimants may have other MiLogin accounts with other agencies
- Refer customers to the UIA website where they will locate MiWAM. Payment options Debit or direct deposit (FS 160 has space to put account info.) . Debit card owned by Bank of American, not UI. Explain when income information may be required…after the end of a quarter prior to employers entering wage record data. If they do not see an employer show up when filing.
- These are areas where claimants tend to struggle. Explain without getting too much into the weeds. If they do not see an employer, walk through how to add an employer.
- Register for work is required by law unless employees have a waiver. Talk about how the MWA is the connection to reemployment services. Have a 1583 on hand to demonstrate. Mention LinkedIn work search
- Inform audience that you will be available to ago over the individual circumstances after presentation. Refer to the UI home page to find fact sheets for each .