Top 10 Reasons SMBs Choose Switchvox

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We've gathered the top 10 reasons customers have told us they switched their business communications to Switchvox.

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Aktywność marek w serwisach: Facebook, Twitter i Youtube. Dwa miliony fanów Serce i Rozum to największe wydarzenie na stronach marek w te wakacje. Pluszaki reklamujące Orange od dawna w rekordowym stopniu przyciągają fanów. Specjaliści zajmujący się mediami społecznościowymi przypominają jednak, że walka o liczbę fanów to tylko część działań jakie marka powinna podejmować w społecznościach, by lepiej poznać potrzeby klientów. Według Daniela Przygody i Tomasza Mysłka z K2 ciekawym narzędziem, które można wykorzystywać w relacjach z klientami jest Twitter. - CRM w swojej klasycznej formie sprowadza się do budowania relacji danej firmy lub korporacji z jej klientami. W jakim celu? Żeby lepiej rozumieć ich potrzeby, przewidywać zachowania i doskonale wpisywać w nastroje - w skrócie by być jak najbliżej klienta i by ten czuł się usatysfakcjonowany obsługą. Ważnym aspektem jest połączenie odpowiednich narzędzi analitycznych zbierających dane na temat zachowań danej grupy konsumentów z refleksją na temat ich potrzeb i sposobów ich zaspakajania - piszą specjaliści z K2. Z kolei Łukasz Dębski z Socializera wskazuje na Facebooka, który coraz częściej wykorzystywany jest przez internautów jako Biuro Obsługi Klientów. - Osoby, które polubiły stronę oczekują, że firma odpowie na zadane pytania i szybko rozwiąże problematyczne kwestie. Musimy być ciągle przygotowani na to, że pytania będą pojawiały się na naszej stronie, a naszym zadaniem jest odpowiadanie konkretnie i szybko - ocenia Dębski, Strategy Manager. Wybierając kanały do komunikacji z klientam nie można zapominać o największym serwisie świata z materiałami video: YouTube. Jednym ze sposobów na jego wykorzystywanie jest tworzenie spersonalizowanych treści, kierowanych do społeczności. Jacek Mossakowski z agencji Think Kong wskazuje na filmy nakręcone specjalnie dla wybranych osób – najczęściej influencerów – dzięki którym marka może pokazać, że dostrzega indywidualne osoby. - Jednym z przykładów jest reakcja Bodyform na negatywny (ale też prześmiewczy) wpis na Facebooku, w którym jeden z fanów skrytykował firmę za kłamstwa w reklamach. Post na FB rozszedł się wirusowo, polubiło go 150 tysięcy osób. Odpowiedź marki, do dziś, obejrzało ponad 5 mln. Na naszym rynku przykładem takiego działania może być suplement do kampanii PZU Mocno Pomocni, gdzie Agent Zbyszek odpowiedział kilkunastu osobom na ich zarzuty działania strony – elementu kampanii - wyjaśnia Mossakowski. Oskar Berezowski oskar@napoleoncat.com

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216 tysięcy nowych fanów zdobył we wrześniu na Facebooku Robert Lewandowski. Gdy piłkarz udanie zapełnia swój własny, wirtualny stadion, marki e-commerce zastanawiają się jak przekuwać fanów w klientów. Z naszego raportu wynika, że jednym z kluczowych działań jest nie tyle przyciaganie nowych co, docenianie istniejących. Tymczasem marki e-commerce odpowiadają średnio na 47% postów facebookowiczów.

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