This document summarizes Tony Hsieh's presentation to the Entrepreneur's Organization in Los Angeles on November 4, 2010 about delivering happiness through company culture at Zappos. It discusses how Zappos prioritizes culture over customer service or products and how building a great culture with committable core values can drive business success. It also shares stories from employees at a bar and a refrigeration company about how implementing Zappos' culture principles transformed their workplaces for the better.