Many startups aren’t focusing on customer service at the very early stage, which means it can be the perfect competitive advantage for those willing to make the investment and do it right. It will require a big time investment upfront, and a reorganization of your schedule, and you’ll never be “done” with it – but that shouldn’t scare you away! Just because it’s hard doesn’t mean you should avoid it. How many times recently have you had an outstanding customer service experience that made you want tweet, Facebook, Email, text, call and tell everyone you know that this place or person completely made your -. Not often, right?

1. 8 Keys
to
Startup Customer Service

2. Customer Service
Many startups aren’t focusing on customer service at the very early stage, which
means it can be the perfect competitive advantage for those willing to make the
investment and do it right. It will require a big time investment upfront, and a
reorganization of your schedule, and you’ll never be “done” with it – but that shouldn’t
scare you away! Just because it’s hard doesn’t mean you should avoid it.
How many times recently have you had an outstanding customer service experience
that made you want tweet, Facebook, Email, text, call and tell everyone you know
that this place or person completely made your -.
Not often, right?
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3. It's a tough job, and inexperienced entrepreneurs just don't
know where to start, and how to do it. Chip Bell and Ron
Zemke, who are experts in this area, provide some of the
best specific insights I've seen, in their book "Managing
Knock Your Socks Off Service."
Their eight initiatives should be followed by every Startup :
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4. Find and Retain Quality People
You have to start with hiring only people who
are willing and able to make serious
customer service happen. Make sure you
know and communicate well exactly what
you mean by high-quality service. Train
them fully, give them authority, make them
accountable and tie their pay to customer
satisfaction.
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5. Know Your Customers Intimately
This means personally listening,
understanding and responding to your
customers' evolving needs and shifting
expectations. Then make sure that
everyone on the team does the same, and
are motivated to improve the match with
your startup. Seek out complaining and lost
customers for the most important input.
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6. Build A Service Vision That Everyone Sees
As Clearly As You.
This means articulating and living the customer
service mindset for the team, in front of
customers and in the board room. It must be
understandable, written down and verifiable.
It should also have regular measurements
and metrics to make it real, and it should be
benchmarked against the competition.
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7. Make Your Service Delivery Process
"Happy."
A well-designed service delivery process will
make you easy to do business with. The
process must be employee friendly, as well
as customer friendly and have feedback
mechanisms to correct poor results. If service
employees are not happy, the process isn't
working yet.
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8. Train And Coach Continuously.
Companies with great service routinely spend 3
percent to 5 percent of salaries training team
members -- experienced as well as new.
Leaders have found that keeping everyone
on top of changes in technology, competition
and customer demands is critical to success.
Service people need this as required team
support.
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9. Recognize, Reward, Incent And Celebrate.
By human nature, people that work for and with
you want to do a good job. The best incentive
is to give them something good in return. This
should start with constructive feedback on
how well they are doing, and what they can
do to improve. Don't forget recognition for
accomplishment and efforts.
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10. Involve, Empower And Inspire.
Involve team members in the fix to customer
problems, as well as fixing the faulty process
causing the problems. Empower them to look
beyond simple rules for solutions, not out of
habit, routine or fear. Inspiration is the
process of creating excitement, enthusiasm
and commitment, by your passion and
actions.
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11. Set The Tone And Lead The Way.
Like it or not, you are the personal role model
for all the people in your startup. How they
see you deal with and talk about peers,
partners, team members and customers
tells them what the real rules of conduct are
for customer service. You can't con or
manipulate people into doing quality work.
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12. Customer Service is not just handling
exceptions, something that you can think
about later, once the business is up and
running. It's a core process that must be up
and effective when you deliver your first
product or service.
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13. Enhancing Customer Service Quotient
Workshop
• A skill building and motivating workshop teaching principles of customer
service, communication skills, dealing with emotions, problem solving,
maintaining motivation and emotional control. Participants will assess and
learn how to increase their C.Q. (Customer Service Quotient) through
using applied psychology to better understand customers and choose the
best response. Participants will also learn how increasing their level of
emotional intelligence will make the job easier and less stressful.
• At the end of the program, participants will understand the business
rationale and economics of delivering outstanding customer service. They
will learn how to refine their dealings with internal customers, and be alert to
process improvements which can enhance customer service.
If you are a Startup looking for Customer Service Training for
Your Team ,take a look at our
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14. Mail us at asktraininginc@gmail.com for details
of Workshop
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Visit
Training INC
to know more about us
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