Discover the key success factors for Change Champions, drawing from our consulting team's experience and Prosci's 2016 Best Practices in Change Management Report.

1. Presented by
Catherine Smithson
April 2016
Prosci Community of
Practice Webinars
Key success factors for
change champions

2. Introducing Being Human
• Founded in 1993
• Our mission: develop
change-capable
people and
organisations so they
achieve the benefits of
change.
• Prosci Affiliate
Australia and New
Zealand.
2
“Change is the law of life. And those who look
only to the past or present are certain to miss
the future.” John F. Kennedy

3. Build buy in for Change Management with
Project Managers and Teams
Prosci Delivering Project Results Workshop
• 1 day
• For Project Managers and
teams, Change Champions, IT
specialists, BAs
• Bring a current change
• See connection between
Change Management and
achieving results
• Includes $300 worth of Prosci
cloud tools
• Sydney: April 27
• Melbourne May 17
• Other dates and locations on
our website
• In house program also available
3

4. Agenda
• What is the true value of a
Change Champion
network?
• Key findings of Prosci's
2016 Best Practices
Report
• What is (and is not) their
role?
• Top 5 Tips
• Q&A
4

6. Global Snapshot: Change Agent
Networks
6
1. Group of Change
Champions
2. Impacted individuals
3. Hierarchy Structure
4. Influential leaders
What is a Change
Agent Network?39%
52%
9%
Yes
No
?
2016 Best Practices in Change Management Report.
1,120 participants in 56 countries. Prosci Inc copyright 2016.

7. What is the true value of Change Champions?
• “They can help identify and manage resistance that is
typically associated with implementing change, especially
at the employee level.” Joanne Rinaldi, Senior
Consultant, Being Human
• “They help in supporting of the change, particularly
around communication. Fantastic when resources are
tight.” Louise Geoghegan, Senior Consultant, Being
Human
7

9. 9

10. Snapshot of findings from Prosci 2016 Best
Practices Report
Reasons to use a Change
Agent Network
1. Extend Project Support
2. Use resources efficiently
3. Enhance communication
4. Align consistent
objectives
5. Increase knowledge
6. Build credibility
7. Boost ownership
Criteria for selecting
1. Willingness
2. Credibility
3. Knowledgeable
4. Nominated
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Other topics covered:
• How did you build the Change
Agent Network
• Roles of Change Agents
• Expectations of the Change
Agent Network
2016 Best Practices in Change Management Report.
1,120 participants in 56 countries. Prosci Inc copyright 2016.

11. What is (and is not?) their role?
1. An advocate for the change
2. Key communicator
• Communication cascade –give feedback on effectiveness of communications
3. Liaise with the change management and project team.
• Pulse checks - Identifying issues on the ground and raising them
• Q&A – between project/change team and employees
• Tracking application of new skills – super users and training support
4. Support the Change Management team - reducing the
pressure, sharing the load
5. Contribute to the development of the Change Management Plan
- reality check
11

13. What is not their role?
To step into the manager’s
role
• Explain the need for
change and the WIIFM
• Explain to individuals
how the change will
impact them
• Set expectations with
individuals performance
expectations
• Manage resistance with
teams
• Others traps?
•
13
Lego Shoes by artist
Finn Stone

14. What is not their role?
To step into the
Sponsor’s role
• Be the face and voice of
the change
• Get managers on board
with the need for the
change
• Set expectations with
managers about their
role
• Other traps?
14
Nike sneaker from Back To
The Future

15. 15
From the Being Human
Consulting Team
Visit our website blog for complete version of Key
Success Factors for Change Champions

16. Tip 1: Steps to set up a CC network
1. Define the criteria for
selecting change
champions
2. Define their role and
responsibilities
3. Ask management to
nominate change
champions representatives
4. Conduct an induction event
5. Communicate the launch of
the champions’ network
6. Reward and recognise the
change champions
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17. Tip 2: Ensure they are influential and respected
• Influential and respected by
wide cross section of people.
• Example:
• CC who was viewed as
influential by the organisational
hierarchy, but not by the rank
and file. Staff reacted badly to
their involvement and as a
result, the change was slow to
gain momentum and support in
that area compared to other
parts of the organisation.
• Also need to be at a level
where they can influence
upwards as well as
downwards.
•
17

18. Tip 3: Keep up the lines of communication –
both ways
• Keep them well informed
about all aspects of project
• Keep building Awareness and
Desire for the change: having
the title of Change Champion
doesn’t mean they will retain
A& D
• Communicate with them:
listen to the feedback they
are providing – it’s usually a
great indicator of how the
change is being received and
areas for concerns that need
to be addressed for us as
change practitioners.
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Prosci Inc copyright

19. Tip 4: Ask for their help and see how you can
support them
• Change Managers all too
often try and do it all
themselves.
• When you have a change
champion network take
advantage of it and how it
can propel your change.
• Ask how can you can help
them become better
change champions -
training in Change
Management - doesn’t
need to be costly – use our
Webinars!
19

20. Tip 5: Show your appreciation
• Most change
champions do this role
as an add on to their
normal day-to-day role.
• Make sure you take
the time to thank them
for their help with the
change and also
ensure their bosses
are aware of the good
work they are doing.
20

24. 24
A well-supported network of change
champions can make a huge difference to
ensuring user adoption, usage and
success for your project!

25. Build buy in for Change Management with
Project Managers:
Prosci Delivering Project Results Workshop
• 1 day
• For Project Manager and teams,
IT specialists, BAs
• Bring a current change
• Apply tools to see connection
between adoption and usage
and achieving results
• Includes $300 worth of Prosci
cloud tools
• Sydney: April 27
• Melbourne May 17
• Other dates and locations on
our website
• In house program also available
25

26. Q&A

27. More info
27
beinghuman.com.au
Visit our website blog on
home page footer for
complete version of the Tips
for Change Champions from
the Being Human Consulting
team