CSC Corporate Responsibility Report 2012

global Responsibility
better business, better world

FORWARD TOGETHER
C o r p o r at e R e s p o n s i b i l i t y R e p o r t 2 0 1 2

TABLE OF CONTENTS

Progress . . . . . . . . . . . . . . . . . . 2

Community . . . . . . . . . . . . . . . . 4

Employees . . . . . . . . . . . . . . . .8
.

Clients . . . . . . . . . . . . . . . . . . . 12

Environment . . . . . . . . . . . . . . .14

Governance . . . . . . . . . . . . . . . . 18

Forward . . . . . . . . . . . . . . . . . . 21

2 CSC 2012 Corporate responsibility Report

A MESSAGE FROM
MIKE LAWRIE

We began 2012 on a particularly chal- and rejuvenated efforts in employee connect their IT skills to nonprofit
lenging note for our company. Today, and community engagement have organizations needing help with IT
we are managing ourselves through a become invaluable assets to maintain projects. Our community efforts have
difficult economy and engaging fully client satisfaction and position us as a had a positive impact on employee
in a dramatic turnaround that will global IT business leader. We continue morale and effectiveness, and we
ensure our sustainability. Throughout, to demonstrate our commitments are proud when our employees
however, corporate responsibility (CR) to societies across the globe and to give their time and efforts to help
has remained an important compo- provide resources for our 96,000 others. Being responsible corporate
nent of success and strength for our employees in 90 countries to learn, citizens connects our own employees,
company as we continue to integrate grow and thrive, with opportunities for our greater communities and our
sustainable practices and behavior career advancement and giving back valued clients and shareholders, and
into our global operations. CSC’s vital- to the greater community. improves all of our relationships.
ity is inextricably connected to the
employees, communities and envi- We are proud to note our continued With this fourth annual publication
ronments in which we operate, and progress on both our environmental of the CSC Corporate Responsibility
committing to the key components of and social commitments. One area Report, we are proud to share with
CR is not only responsible but critical of particular focus is our successful you our latest progress as we strive
for sustainable business practices. increase in employee engagement for greater sustainability and CR
programs such as the CSC Global leadership. As we continue to grow
In today’s business climate, the defini- Get Fit Challenge. This program in corporate responsibility, we will
tion of “success” is becoming more mobilized employees around the achieve a new caliber of success in
complex. It is simply not enough world to increase their daily physical our transforming industry.
for a company to be focused solely activity, resulting in the American
on near-term financial results. With Heart Association recognizing us as a
the increasing growth of the global Gold Level Fit-Friendly Company. On
economy, our stakeholders want to a worldwide community level, CSC
ensure that CSC has broadened our Gives Back worked with ChildFund
scope of success to demonstrate that International to support and connect
we are responsible corporate citizens with impoverished children in several
and can also sustain long-term finan- regions throughout the world, and
Mike Lawrie
cial success. Greater transparency in our NPower Community Corps
President and Chief Executive Officer
reporting, heightened sustainability program allowed employees to

CSC 2012 Corporate responsibility Report 1

progress

Forward Together

We have achieved significant progress
as corporate citizens during a difficult
year. It take s the commitment of
dedicated global employees, living
our passions every day in the work
we perform for our clients and in the
communities in which we live and work.
We are all on a journey to reinvigorate
business growth at CSC, and we are all
moving forward together.

PROGRESS IT skills to nonprofit needs. We • Clients. By leveraging our CR
strive to make powerful, tangible efforts to include our clients,
In the face of serious fiscal and differences in the communities in we responded this year to more
macroeconomic headwinds this year, which we live and work. client requests for sustainability
we achieved significant progress in support, thereby strengthening the
our social and environmental perfor- • Employees. We successfully foundations of trust we create with
mance. Corporate responsibility (CR) launched our Global Get Fit the organizations we serve. We are
strategically ties the expansive inter- Challenge, which involved committed to practices that build
ests of our company with community more than 1,000 employees forming our client relationships for long-
engagement, employee wellbeing, global teams to track and increase term viability and sustainability.
environmental sustainability, client their physical activity. We know we
collaboration and ethical governance. are only as strong as the dedicated • Environment. We expanded our
Our CR framework organizes our con- employees who form our company, greenhouse gas emissions reporting
tinued commitment to act responsibly. and we encourage healthy living to 45% more sites and completed
We are proud to share with you CSC Corporate Responsibility Framework
our as a result.
accomplishments in CR, which were
achieved by our global team.

CSC Giving Priorities
A few highlights ENVIRONMENT
• Education
from the year • Reducing
COMMUNITY
• Philanthropy
• Environment
• Child Welfare
Carbon Footprint
• Green IT • Community Service • Persons with
• Facilities • Pro Bono Disabilities
• Community. We expanded CSC • Recycling
• Wounded Warriors
• Supply
Gives Back, our community Chain

investment program, through
CLIENTS GOVERNANCE
a collaboration with ChildFund • Innovative • Risk Management
Solutions • Board of Directors
International, connecting employee • Customer • Audit Committee
CR Board
Satisfaction • Ethical & Legal • Philanthropy
teams globally to support • Alliances and • CR Governance
Subcommittee
Partners • Financial • Environment
impoverished children. In addition, Reporting Subcommittee
CR Council
we launched a collaboration with EMPLOYEES CR Office
• Engagement
the nonprofit NPower to use the • Diversity
• Learning &
organization’s Community Corps Development
• Health & Safety
program, which matches employee • Human Rights
• Rewards

CSC Proprietary and Confidential August 23, 2012 1

pro gress

progress
MAKING A POWERFUL
DIFFERENCE

our third global submission of supply chain practices. These policy their CR standards. We received
the Carbon Disclosure Project. statements represent a further step high rankings in environmental
We are confident that improving in our CR progress. management and the development
measurement and transparency in of strategies to allocate and
our emissions is an integral step in conserve resources.
reducing them.
Recognitions • American Heart Association
• Governance, Measurement and Fit-Friendly Company. CSC
As a result of this progress, we
Reporting. The promotion of a was recognized with Gold Level
received a series of awards and
corporate culture of ethics and Achievement for our dedication to
recognitions for our CR efforts this
compliance has been enhanced employee health and wellness. The
year, including:
by the newly appointed Chief American Heart Association (AHA)
Ethics and Compliance Officer, • Business in the Community Gold qualifying criteria identified wellness
who reports directly to the Audit Ranking. Business in the Community through promoting physical
Committee of the CSC Board (BITC) is an international network of activity, providing nutritious food
of Directors. This demonstrates responsible businesses committed options and integrating health into
our commitment to programs to to a sustainable future for people corporate culture.
prevent and detect organizational and the planet. As a BITC member,
misconduct. • CR Magazine Best Corporate
CSC is committed to advancing
Citizens in Government
responsible business practices that
Contracting. For the second
benefit society. BITC recognized
year in a row, CSC was named
Transparency our CR achievements in the UK
one of the Top 10 companies
by presenting us with a Gold
for performance as a Corporate
In our continuing effort to enhance performance band — a continued
Citizen in Government Contracting
transparency and accountability, we improvement from our Silver
for 2012 by CR Magazine. The
created detailed policy statements to performance last year, and Bronze
Government Contracting List
guide our management, employees, award the year before.
methodology measures and ranks
stakeholders and vendors on CSC’s
• FTSE4Good Index Series. We were the transparency and accountability
ethical and business principles in
recognized for a third consecutive of publicly traded firms.
key areas such as environmental
sustainability, health and safety, year by the FTSE4Good Index
human rights and responsible Series, which honors companies for


community

CSC GIVES BACK

One far-reaching program integrates all our
strategic community investment efforts in

comm
dozens of countries, from India to Haiti, from
the UK to Vietnam and from the United States
to Australia. By teaming up to give our time,
energy, creativity and monetary support to the
communities where we live and work, around the
globe, we move forward with positive changes
that help people and our world grow stronger,
find new possibilities, and achieve progress and
dreams. That’s the power of CSC Gives Back.
TEAMING UP. GIVING BACK.
FORWARD TOGETHER.

Stronger Communities, During the initial 5-month effort, we education, food shortage, microfinance
Better World raised $32,000, with $22,000 con- and medicine in Mombasa and
tributed by employees. Subsequently, surrounding areas.
We envision greater things and make employees formed teams to assist
them real over the long term, for three communities, in Africa, India Relief for Quake-Damaged Schools
people and the communities they and the United States, over the next Following the devastating earthquake
call home. 2 years. The teams support children, and tsunami in Japan on March 11,
their families and their community, and 2011, our employees in Japan, Vietnam
Aiding the Youngest in Our World and other countries donated more
will also fund a community project
This year, through CSC Gives Back, than $28,000 to the recovery effort.
providing relief for their most press-
we launched a coordinated effort with Because schools were in especially
ing need. The second phase of this
ChildFund International to focus CSC great need as they worked to restore
program will enable us to extend the
resources on the children and families services under demanding conditions,
financial commitment and collaborate
most affected by such challenges as our teams traveled to schools in
as we focus on long-term partnerships
the famine in Africa, drought in Haiti affected areas to deliver a range of
that support children in need.
and flooding in the United States and relief supplies, from face masks and
Australia. With our employees around Forging Bonds, Transforming clothes, to desks and chairs, to DVD
the world mobilizing to respond to Lives in Africa players, basketballs and other items
the challenges these events pose, Through our work with the U.S. Navy to requested by the children.
we created the CSC Gives Back implement SureTrak range monitoring
Global Challenge to concentrate our systems in developing countries this
efforts and make a greater difference year, we found opportunities to help Measuring Our Commitment
for affected families and their rebuild schools, finance development
communities. projects and in other ways strengthen Thousands participated in
communities in Africa. In São Tomé and our “Give Blood. Give Life.” program
Príncipe in Central Africa, we provided
business training, health education, 15 country locations hosting
microfinance and food assistance to blood drives
families, and we installed electricity
and water services and provided
332 units collected at a
single event
uniforms, shoes and other
supplies to an elementary 18,327 units donated since
school. In southern Kenya, we the 2009 inception of the program
carried out projects related to


co m m uni t y

mmunity
Cultivating the STEM Future • We helped improve access to Powerful Collaboration
For more than 50 years, the science, STEM careers for young people in NPower plays an essential role in the U.S.
technology, engineering and the UK through our participation nonprofit sector by creating connections
mathematics (STEM) disciplines in the STEMNET initiative, with among socially responsible businesses
have enabled our professionals programs that included hands-on and nonprofits. As a sponsor and national
to innovate and transform the learning experiences at CSC sites.
corporate underwriter, we support
client enterprise while driving our
• We sponsored a student team NPower’s critical work in two key ways:
business growth. In recognition of
the importance of these skill sets, from Wright State University
• By using NPower’s innovative
we formed a dedicated CSC STEM that designed and built a radio-
Community Corps tool, several
Council this year to coordinate and controlled aircraft as part of a
national aerospace engineering hundred CSC employees from around
drive the progress of our STEM
competition. the world donated more than 100
activities worldwide, realizing
pro bono hours of expertise in Web
key achievements:
• We sponsored and provided development and other skill areas to
• As a Gold Sponsor of the volunteers for the 66th Annual nonprofits that support persons with
STEMConnector.org project, STEM Fair in Washington, DC,
disabilities and promote adult literacy,
we provided support that helps to enable students in grades 6
among others.
stakeholders across the United through 12 to showcase their
States connect, share best research skills. • We provided NPower with help desk
practices and promote effective expertise to ensure the quality and
approaches to STEM education reliability of its service for nonprofits
at all levels. that wish to outsource their day-
to-day IT operations at reduced
rates. Each month, we responded to
approximately 1,200 calls from the
nonprofits NPower serves.


community

At right: From December 2011 through
January 2012, CSC Spain employees collected
over 564 kgs of food and cooking supplies
for local food banks. CSC Spain matched
employee donations to contribute more than
1,000 kgs of food during the holiday season.

Opposite page, top: CSC Jimmy Fund Snow
Challenge steering committee team members
Mike Antoniazzi, Jim Rosenberg, Mark
Connolly and Didier Putzeys at the event.

Opposite page, bottom: The radio-controlled
aircraft built by the Wright State University
Aero Design Team, with the leadership of
CSC employee Mark Feist.

CSC in Vietnam: Local Focus, Global • Women’s Empowerment.
Comprehensive Commitments Progress Together with a charitable trust
This year our team in Vietnam built on a that helps young women work
We improve the lives of our toward satisfying careers, we
strong legacy of charitable outreach with
neighbors and the vibrancy of provided underprivileged high-
many initiatives to serve children and
our communities by taking school students with educational
others in need, including these efforts: meaningful action the world over. and vocational coaching as well
• As part of the Compassionate Houses as access to confidence-boosting
India
program, we built concrete-and-frame activities like music lessons.
Emphasis on Health and
homes from scratch for two families Empowerment France
affected by poverty and illness and Helping the Visually Impaired
This year our diverse CR efforts in
lacking access to safe housing.
India spanned healthcare, education In France, we sponsored the
• On National Children’s Day, we and more: Association Valentin Haüy — one
donated gifts and funds to the Be of the world’s oldest associations
• Help for Disadvantaged Children.
Tho Charity Center, and at Christmas working for the rights, dignity and
We supported the Udayan Care
we distributed gifts to children at an autonomy of the visually impaired
volunteer organization by working
orphanage in Ho Chi Minh City. Each — for a pro bono consulting project.
with orphaned and disadvantaged
quarter we also raised funds to buy During the 5-month engagement,
children through a mentorship
we helped reorganize and improve
food for hungry children. program that prepares youth for
the Association’s sales activities,
success in the work environment.
• In support of Operation Smile Vietnam, which include offering an online
we sponsored 30 “smiles,” or the • Improving Health. We were catalog of products to aid the
equivalent of $7,000, to fund free actively involved in commu- visually impaired.
surgery for economically deprived nity health throughout the year,
from taking part in a Glaucoma Spain
Vietnamese children born with cleft Caring for the Community
Awareness Walk to organizing
lips or palates.
an eye health camp, and from
This year, 35 female members of our
creating a Walk for Blood event
CSC team in Spain joined with thou-
to establishing blood drives in
sands of other women to help raise
which nearly 1,000 employees
$60,000 by running the annual
participated.


co m m uni t y

Helping a Charity Expand Its Mission

Through our UK Mentoring in the website, and identify strategies for
Community program, we helped reaching new donors and increasing
the nonprofit Feed the Children UK its revenue base, among other
implement a multifaceted strategy types of support. In the past year
to rebrand itself, improve donor our UK team fundraised more than
outreach and expand its mission $281,000 for charity and gave over
to encompass new sustainability 1,000 days of volunteering time to
projects. As part of this effort, we charities, nonprofit organizations
helped the organization select and in the education sector.
a new name (Global Hearts for
Children), create a simple and Learn more at
modern logo, develop and host www.csc.com/UKCRReport
in the cloud a new, user-friendly

Carrera de la Mujer 5K in support Australia Conclusion
of the Spanish Association Against Cycling to Beat Cancer
Cancer’s efforts to fight breast cancer. From economically disadvantaged
In addition, during our third campaign Our team in Australia assisted with neighborhoods to villages affected by
to combat hunger in the Asturias area, Tour de Cure outreach efforts in rural natural disaster, from daycare centers
we donated 1,000 kilograms of rice, areas to increase awareness about to shelters for the homeless, and
cooking oil and other staples to food cancer prevention, raised funds to from hospitals to elementary schools
banks at Christmas. support Cancer Council Australia, and universities, our 96,000-strong
donated books to enable crisis team works together in many places
United States support and other services provided and with a growing commitment
Moving Mountains by Lifeline, and fielded a large team of to move our communities forward,
cyclists for the 55-mile journey from transforming local engagements into
For 17 years, the CSC community Sydney to Wollongong to raise money global progress.
in the northeastern United States for multiple sclerosis (MS) research.
has come together for the Jimmy
Fund Snow Challenge — a skiing
and auction event that to date has
raised approximately $480,000 for
the Dana-Farber Cancer Institute in
Boston. At this year’s event, 15 teams
and more than 80 racers and skiers
participated, helping to raise
$20,000 to support the critical
work of Dana-Farber on behalf
of children and adults
with cancer.


emp loy ees

Capturing Our Future:
Together

Our global workforce teams up every
day to accelerate the development

emp
of our culture of collaboration,
opportunity and achievement. By
keeping promises to each other and
to our clients and stakeholders around
the world, working together across
boundaries and delivering results
beyond the ordinary, we eliminate
barriers to progress and decisively
move our business forward.

Promoting Wellness, achievement across our workforce. and short clips on a variety of topics
Step by Step Through our active involvement in this and more — approximately 50,000
and other wellness and nutrition pro- hours of training available anytime,
We improve access to exercise and grams, CSC earned recognition from anywhere, in 15 languages.
wellness activities that strengthen the American Heart Association as a
the mind and body to help our global 2012 Gold Level Fit-Friendly Company. Learn at Work
team get fit, stay active and achieve For the fourth straight year, we orga-
even more. nized a variety of Learn at Work Day
activities to raise awareness about the
The CSC Global Get Fit Challenge Learn and Develop, Create learning tools, resources and meth-
This year, participation in our and Collaborate ods available to our employees. Often
cornerstone employee wellness conducted together with CSC train-
and exercise program grew four- We expand access to programs that
ing associates such as SkillSoft and
fold with the addition of 1,000 new help employees and STEM students
Redtray, this year’s events included
participants and 60 new teams from improve their knowledge of tech-
pilots of live online learning programs
our workforce in the United States, nology, business and leadership, to
as well as training in cloud computing
the UK, India, Vietnam, Australia and develop both their talents and
technologies and change manage-
other countries. In cities around the their careers.
ment best practices.
world, we exercised individually and on
Training Available in 15 Languages —
group outings, reporting results as step
Anytime, Anywhere
units and sharing support and advice
To deepen our business and technol-
through our corporate social-media Measuring collaboration
ogy expertise, employees accessed
environment. This friendly competition
helped participants elevate fitness,
millions of hours of training this year
through many learning and certifica-
1 award-winning social media
lose weight, lower blood pressure environment, C3
tion venues, including our 24x7 online
and improve overall health through a
variety of exercise activities.
learning center, CSC Learning Place. 96,000 participants
10,000 community sites,
With a personalized format, quick
The CSC Global Get Fit Challenge navigation and a powerful search
engine, this award-winning resource blogs and discussion threads
improved employee access to exer-
cise and wellness opportunities while offers over 3,000 courses, over 200
certification exams, more than 20,000
45 million collaboration
building teamwork and engage- activities each year
ment and supporting a culture of digitized books, hundreds of videos


e mploy ees

ployees
We Are Innovative. We Are Global. We Are CSC.

Diverse Horizons, Created By Employees, Actively Involved,
Common Future For Employees Worldwide
To enhance our Employee Resource Our employees’ commitment to
We harness the energy and creativity Groups — global and regional forums wellness transcends global boundaries.
of our diverse global team and suppli- that bring together employees with In Chennai, India, a CSC team trained
er base to foster innovation, promote similar professional interests — we
extensively for and competed in the
inclusion and opportunity, and unite implemented a mentorship program
for the greatest possible impact and Synergy Intercorporate Olympiad, which
this year to support employee
achievement. featured a 200-meter dash and other
development. Our Employee
events. In Noida, India, we organized
Resource Groups include
Strength in Diversity, Globally an early-morning cricket league with
the following:
Around the world, we recognize and weekly matches to promote exercise
draw strength from the tremendous • Authentic Leadership helps while encouraging teamwork. In Australia
diversity of the CSC team. In India, employees discover their sense of and parts of Europe, we continued to
our Sensitization, Engagement, purpose, act in ways that align with support wellness programs, such as
Empowerment and Development their core values and behaviors
providing employees with bicycles to
(SEED) initiative focuses on support- and achieve their goals as leaders
ing gender diversity and promoting use for exercise during work breaks. And
and team members.
the development of women employ- at the annual Corporate Games in the
ees through mentoring and training. UK, Europe’s largest corporate multi-
We developed the EDGE Diversity sports festival, we served as a Platinum
and Inclusion Program to increase Champion Sponsor while also fielding
awareness within our Managed a large team that raised approximately
Services Sector business unit of the $20,000 for cancer research.
importance of diversity as a key busi-
ness driver. And employees and their
families in India, the United States
and many other countries made time
to celebrate Diwali this year with
fireworks displays, the sharing of
homemade treats and a special
Diwali lunch featuring vegetarian
dishes at our U.S. corporate
headquarters.


emp loy ees

At right: Dr. Freeman A. Hrabowski,
President of University of Maryland,
Baltimore County, speaks at the Black
Employee Network’s Black History Month
Celebration.

Opposite page: CSC in India co-sponsored
Transcend MP300, a program dedicated to
improving the quality of life of people with
vision loss. We distributed 63 MP3 players with
voice recorders to first-year college students.

Opposite page, far right: Susan Richmond
receives the American Heart Association’s
Lifestyle Change Award as part of the 2011
Global Get Fit Challenge from Michael Darcy,
CSC’s Executive Sponsor of the Challenge.

Ability, Opportunity • CSC Black Employee Network • CSC Asian and Pacific Islander
and Service (BEN) advances cultural diversity, Network (CAPIN) enables
For more than 13 years, CSC has professional development, and the professional successes of
partnered with Bender Consulting personal and professional growth members, strengthens CSC’s
Services to provide employment through leadership and education, regional capabilities in high-
while affording opportunities for growth Asia-Pacific markets and
to entry-level professionals with
community outreach. This year BEN shares knowledge with similar
disabilities. Recently, as part of
sponsored, among other events, external organizations. This
our joint Employer Assistance and
a Black History Month program year CAPIN coordinated CSC’s
Resource Network (EARN) initiative,
featuring a presentation by sponsorship of an event held by
we trained disabled professionals, Dr. Freeman Hrabowski, civil rights the Asian American Leadership,
including veterans with disabilities, in youth activist and the distinguished Empowerment and Development
our Remedy Academy in Blythewood, President of the University of organization, which creates
North Carolina. Following Maryland, Baltimore County programs to support Asian-
completion of training, these (UMBC), about STEM in higher American youth.
professionals became direct education and other topics.
• CSC Young Professional Resource
CSC associates, and they
• CSC Abilities First Network Group fosters a collaborative
now provide services to
encourages members of the CSC environment to aid the professional
our clients.
disability community and allies to development of younger employees.
network, share disability-related Goals include facilitating full-time
information and create awareness employment transitions and raising
about the talents and contributions awareness about generational
of CSC employees with disabilities diversity at CSC. This year the group
and their families. This year CSC was created a mentorship program for
recognized in Profiles in Diversity CSC summer interns.
Journal for the success of our
disability and inclusion programs. • CSC Gays, Lesbians and Everyone
Else (GLEE) promotes awareness
about lesbian, gay, bisexual and
transgender (LGBT) issues, provides
a forum for employees to network,
and engages in outreach activities

10

e mploy ees

Measuring Our Commitment

1,300 Global Get Fit Challenge
participants

3 million steps averaged by
the top team

6.5 million steps averaged
by the top participant

564,431,739 steps overall
— the equivalent of walking from Earth
to the moon

that reinforce CSC’s standing as an Opportunity, Expanded
LGBT-friendly organization. This year
GLEE’s executive sponsor provided
Greater inclusiveness leads to
more effective hiring practices
8,000+ veterans are now
part of the global CSC team
thought leadership in the media and a stronger global workforce.
about LGBT issues in the workplace. By adopting our version of the
Rooney Rule — which requires
• CSC Hispanic Network advocates National Football League teams to
cultural appreciation and offers interview minority coach candidates Conclusion
networking opportunities for CSC’s — we expanded opportunities for
Hispanic community. Members historically underrepresented groups Whether it’s supporting wellness to
are encouraged to volunteer in hiring searches for directors and improve employee health; promoting
and take advantage of cultural vice presidents and reduced the workforce diversity to keep pace
experiences within their respective likelihood that qualified candidates with the diversity of our client base;
regions. In 2012 CSC Hispanic would be overlooked. ensuring opportunities to network,
Network executive sponsor Jose learn and grow; or recruiting or
Jimenez was named Chief Diversity Service to Those Who Serve hiring veterans and their families, we
Officer of the Year by the Latinos Through our military recruitment measure the success of our employee
in Information Sciences and program, we reached out to initiatives in the promises we keep,
Technology Association (LISTA). wounded warriors by participating the results we deliver and the
in the Hiring Heroes and Wounded progress we achieve, together.
• Women in Leadership is dedicated Warrior Regiment Career Fairs and
to attracting, retaining and by partnering with the Warriors to
motivating women with deep Work program. In addition, we are
industry experience and broad still one of the few organizations
perspective, to support our to provide transitional support
increasingly global and diverse to active military personnel. Our
client base. On International work with the National Military
Women’s Day this year, employees Spouse Network, the Military
celebrated the achievements and Spouse Employment Program
contributions of women with a and Blue Star Families also helps
live video webcast of a panel of military spouses realize their
distinguished women leaders professional goals.
discussing empowerment.


c lien ts

Service Driven. Future Ready.

At CSC, we measure our client relationships
not in transactions but in teamwork,
years of service and shared progress in
many areas, from business achievement
to community involvement and beyond.
Through collaboration, forward-thinking
solutions and a focus on results, we deliver
innovation, reliable performance and value to
help our clients evolve and move ahead while
working together with them to strengthen
the communities we share.

Commercial SECTOR: In the Public Sector: Governed UK Royal Mail Group
Business of Service by Commitment Delivering for Underserved
Communities
We drive efficiency, agility and growth We innovate to enhance stakeholder When Royal Mail sought to boost
in collaboration with the world’s lead- service and increase mission effective- agility and avoid the costs associated
ing companies in every industry. ness cost-effectively. with conventional desktop technology,
we helped the organization migrate
Educational Testing Service (ETS) NASA Johnson Space Center
approximately 30,000 employee email
Putting Educational Innovation Launching Cost-Effective
accounts to the cloud. In addition,
to the Test Sustainability
to ensure the ongoing usefulness
The world’s largest administrator of When Johnson Space Center (JSC)
of its legacy equipment, we helped
standardized tests, ETS currently relies needed assistance in complying with
Royal Mail prepare and donate nearly
on CSC cloud solutions to access on- the NASA sustainability policy as well
3,000 PCs and laptops to schools and
demand computing power that has as sustainability-related Executive
charities in underserved communities
improved its ability to handle peak Orders, we helped outline a path to
in Malawi, Namibia, Ethiopia and Chile.
workloads, reduce infrastructure costs more sustainable energy management
As a result of this collaboration, Royal
and expand into emerging markets. practices. Through this project, we
Mail was able to dispose of redundant
While delivering support that includes helped JSC develop a portfolio of
equipment in an environmentally
consulting and IT security services, we projects exploiting geothermal and
responsible manner while also
also worked with ETS and computer solar energy as well as new passive-
strengthening disadvantaged
maker Lenovo on a study to find out solar lighting systems that magnify
communities in developing areas.
whether computer-based testing natural light. Our energy management
during summer breaks can improve solution has delivered cost savings,
students’ knowledge retention and including $62,000 in electricity savings
achievement. This research effort may annually; improved energy security; and Thought Leadership:
ultimately help educators harness enhanced facility quality while helping Sustaining Innovations
technology to mitigate learning loss JSC support NASA sustainability goals
We identify the latest technology
among elementary and middle-school of reducing greenhouse gas emissions
trends and the best new ideas to help
students, reduce re-teaching and and lowering energy intensity.
create sustainable client enterprises
increase schools’ operational efficiency.
that deliver results and value for every
stakeholder — not just today, but well
into the future.


cli ents

clients Transforming the Enterprise,
Strengthening Our World

Cloud helping our clients achieve better and
The more agile the enterprise, the bet- faster information delivery that enables “Ultimately, it’s not about words — it’s
ter it can respond to change, and the well-informed decisions in conjunction about results. At the end of the day,
more enduring its success will be. From with a strong data foundation. what have we achieved for our clients?
assessment to optimization, we enable And what have we achieved for our
the organizations we serve to harness ClimatEdge™ is an innovative new suite
shareholders? That must be the
the tremendous flexibility and agility of offerings that exploits big data from
overriding focus of all we do.”
offered by today’s cloud comput- NASA, NOAA and other public sources
that, until now, was used primarily by the
ing solutions. With CSC BizCloudTM,
climate research community. ClimatEdge — Mike Lawrie, President and
CloudComputeTM and other offer-
helps commodity traders, risk managers Chief Executive Officer, CSC
ings, we help our clients cut energy
consumption and infrastructure costs and analysts better leverage government
while enabling them to react quickly satellite, modeling and Earth observa-
to market shifts and better connect tion data. By exploiting this previously
employees and their smart devices to untapped data, ClimatEdge provides
Conclusion
the enterprise. In recognition of our the business insights and knowledge
cloud capabilities, CSC was named needed to minimize risk and make By helping our clients move ahead
a “Leader” this year in the very first better-informed financial decisions. with their visions for change and
Gartner Magic Quadrant for Public success, we also realize advances
Cybersecurity
Cloud Infrastructure as a Service (IaaS). in our own business. And working
With the rise of “hacktivism” and
with them to explore and implement
Big Data the increase in nation-sponsored
forward-thinking ideas can help
Organizations can position for long- cyberattacks, organizations are fo-
create brighter futures for individuals
term influence and growth by making cusing on new measures to address
and their communities. When
the most of the massive amounts of today’s escalating threat environ-
organizations with energy and
enterprise data now available to them ment. We offer flexible options for
commitment join forces to collaborate,
with the rise of social media. At CSC the advanced malware protection,
we achieve much more progress
we continually identify ways to recap- global threat intelligence, situational
together than we ever could apart.
ture, analyze, use, store and maximize awareness, and governance risk and
the strategic potential of this complex, compliance support our clients need
critically important intelligence about to safeguard critical assets, protect
customers, the enterprise and the brand equity, and manage risks to a
marketplace. With innovative big data sustainable and healthy enterprise —
and analytics solutions, we focus on now and in the future.


en viron men t

Reduce. Reuse. Recycle.

To ensure appropriate stewardship, we
implement our environmental sustainability

env
efforts with an awareness of the great variety
in local environmental priorities and conditions
across the regions in which we operate. We
think globally while assessing the unique
circumstances and sustainability needs in each
area where we do business. While local actions
may vary, our core principles of Reduce, Reuse
and Renew transcend cultures and regions to
help renew and provide for the sustainability
of communities worldwide.

Conserving Resources, portfolio is currently 50% renewable devices support a volume of over
Cutting Costs source and 50% pure green energy. 4,500 calls per month, saving millions
Following negotiations with our util- of dollars in travel miles and associated
We implement carefully planned ity providers, we increased the grid costs. As a strong supporter of tele-
reductions and leverage new technol- power supply available at a data working, we enable many employees
ogies and methods to cut costs center in the UK. Previously, the site to work remotely, which lessens travel
for ourselves and our clients, while relied heavily on self-generated power to the office and other work sites.
shrinking our carbon footprint. using fuel oil to meet the data center’s
power requirements. The improve- Office Waste
Energy All of our facilities have implemented
ment cut Scope 1 emissions at the site
This year, we commissioned energy- office-waste reduction and recycling
by over 4,000 metric tons of carbon
efficiency assessments of our key data strategies. For example, 73% of CSC’s
dioxide equivalent (CO2e) a year, and
center and office locations around UK operational waste was diverted
significantly reduced running costs.
the world, and we have documented from landfills in 2011, exceeding an-
nearly $6 million per year in sav- Travel nual local targets. And at our Europe,
ings opportunities. By harnessing Through expanded capabilities and Middle East and Africa (EMEA) head-
these powerful opportunities, we are broad application of videoconferenc- quarters in Aldershot, UK, we reached
implementing identified efficiency ing and teleconferencing, we reduced a 77% diversion-from-landfill rate and
improvements and leveraging best our global business transportation and hope to be close to our original 2015
practices for our facilities. We are also travel by approximately 20% over the target of zero waste to landfill before
upgrading the mix of our energy sup- past year. Our nearly 110 in-production the end of FY 2013.
ply. For example, CSC’s UK energy high-definition videoconferencing
Data Centers
Our data centers are a focus of our
GHG Emissions from 132 Facilities, 2010 – 2011 energy-reduction efforts because they
account for the largest percentage
Total of our energy consumption and busi-
ness-carbon emissions. In addition to
2011
Scope 2 energy assessments, we implemented
2010
a variety of energy-saving measures
Scope 1 this year, helping to reduce our carbon
emissions and manage our operat-
0 50,000 100,000 150,000 200,000 250,000 300,000 350,000 ing costs. As a result, we are seeing
METRIC Tons of C02e


e n v i ro nm ent

vironment
Embracing Sustainable
Practices, Worldwide

improvements in our power usage • Hot/Cold Aisle Containment. We
efficiency (PUE) metrics around the use hot/cold aisle containment sys- Measuring Our Commitment
world. We have reduced the PUE for tems in many of our data centers.
data centers in North America by 8% $6 million in energy-
since 2009, resulting in energy savings • Lighting. We installed motion detec- efficiency opportunities documented
tor lighting to ensure lights are off
of approximately $1 million per year
at current electrical rates. Additional when there is no activity. 20% reduction in global business
travel and transportation
examples of energy-saving initiatives
• Grounds. We reduced lawn-mowing
include the following:
of grounds at many of our $1 million in data center
data centers. energy savings
• Virtualization, Refresh and
Consolidation. Internally CSC in-
• Cable Trays. We eliminated much of
creased virtualization from 36.85%
the under-floor cabling to promote Improved Reporting,
to 42.89% over FY 2012. We added
better air flow, using cable trays in- Increased Transparency
597 virtual servers, while removing
stead. In one data center, we installed
259 physical servers, creating an
cable trays above the ceiling tiles. We identified the strengths and weak-
estimated savings of $467,000
nesses of our reporting processes and
for the year. • Air Flow. We employ blanking panels programs to increase transparency,
in server racks, manage subfloor air engagement and our ability to achieve
• Chillers. We retrofitted some data
flow and use floor tiles in appropri- long-term, sustainable change.
centers with new chiller complexes
ate locations to promote air flow
with variable-frequency drives (VFDs).
and eliminate “hot spots” in our CSC is proud to have submitted a
computer rooms. response to the Carbon Disclosure
• Air-Side Economization. A baseline
Project for the third consecutive year
comparison of an air-side econo-
• Computer Room Temperature. — our second consecutive year with
mization project commissioned
Most of our data centers have raised a global data set. Our 2011 disclosure
and tested this year at one of our
room temperatures to a range of score was 75, with a performance
data centers indicates $160,000
72 – 76 degrees Fahrenheit score of C. This year, we added data
in annual savings.
(22 – 24 degrees Celsius) for an additional 60 sites and are
• UPS. We replaced legacy UPS sys- now reporting in the following 23
• CRAC Unit Shutdown. In all data
tems with new, more efficient ones. countries: Australia, Austria, Brazil,
centers, we have shut down redun-
Bulgaria, Canada, China, the Czech
dant computer room air conditioning
Republic, Denmark, France, Germany,
(CRAC) units where possible.


en viron men t

At right: The CSC Binergy Chennai
team participated in NASSCOM
Foundation’s Bring the Change week.

Far right, top: More than 30 volunteers
from our Binergy Chennai team joined
hands with Chennai Trekking Club to
clean up the Chennai coastline.

Far right, bottom: CSC employees in
Australia listen as an organic gardening
expert shares her green gardening tips.

Opposite page: Our Australia team
helped collect and recycle 675 kg of
peripheral e-waste — waste and toxic
materials that could otherwise have
been sent to landfills.

Greening the Fleet India, Ireland, Italy, Japan, Lithuania, In Australia, we met our CO2 emissions
Through a travel program in the UK, Malaysia, Norway, Singapore, South target with a 26% reduction in annual
we implemented a company car Africa, Sweden, the United Kingdom, emissions from office energy con-
the United States and Vietnam. sumption and flights by the end of
system to encourage employees
CY 2011, based on a 2007 baseline.
to opt for vehicles with lower CO2 Global Utility 2011: 192 locations
emissions. This policy has reduced • 11.4 million square feet
the average CO2 emissions from
• 333,000 tons CO2e Learning by Doing
136.27 g/km to 127.53 g/km per
vehicle as of March 2012, despite • $72 million (USD)
We engage with our employees and are
the fleet growing from 674 to 766 • 726,000 MWh moving forward to a stronger, more
vehicles. In addition, our UK fleet is innovative and more sustainable CSC.
Global Utility 2010: 132 locations
outperforming the 2011 UK average
(baseline year) Growing Awareness
emissions figure for new vehicle
• 10.7 million square feet Our Green Champions Team in
registrations of 138.1 g/km, and on
• 316,000 tons CO2e Australia organized a pilot workshop
average already meets both the
at our head office where staff could
2012 and 2015 European legislative • $68 million (USD)
learn how to set up their own organic
emissions targets for new vehicle • 737,000 MWh garden and get hands-on planting
registrations. experience. The event received
positive feedback, and a national
program is being planned in our
Australian offices to further share
the merits of organic gardening.


e n v i ro nm ent

Spring Cleaning for extra recycling bins were pro-
the Digital Age vided and staff were encouraged
In Australia, we found that e-waste to clean up the office. As a result,
peripherals, such as laptop batter- our e-waste contractor collected
ies, adapters, copper cables and and recycled 675 kg of peripheral
docking stations, were piling up e-waste — waste and toxic materi-
around the offices, running the als that could otherwise have been
risk of being thrown into general sent to landfills. This event helped
waste bins. With our zero-tolerance raise awareness of e-waste among
approach to improper disposal of staff and triggered an analysis of
potentially harmful elements, we current processes, positioning us
initiated an “eSpring Clean Week” to continue diverting e-waste from
with our e-waste contractors where landfills in the future.

Reusing and Recycling Innovative Mobility awareness about energy usage, and
E-Waste In Europe, our Baltic employees employees developed quizzes and
demonstrated commitment to demonstrations on recycling to
We work with leaders in IT asset making their daily routines greener illustrate how easy it can be to make
disposition around the globe to during European Mobility Week in daily habits greener.
ensure that electronic waste from September 2011. The Baltic GreenWay
our operations does not find its way team posted signs and created chal-
into landfills. lenges to promote smarter and more Conclusion
environmentally friendly forms of
Diverting Retired Assets from the
transportation, including messages Going forward, we will continue to
Solid Waste Stream
to forgo the elevator for the stairs, raise the bar for our sustainability
Our vendor network gives us access
and rewarding employees who used efforts. By taking steps to measure
to end-to-end IT asset retirement
public transportation to get to work. Scope 1 and Scope 2 emissions
solutions, which include data secu-
Employees also highlighted the impor- through a unified framework at the
rity and destruction, redeployment,
tance and ease of recycling materials global level, we will consolidate
remarketing, lease return, logistics
at the office, and encouraged stronger visibility of our operations and
management, legislative compliance,
efforts to reduce office waste. ultimately put in place actions to
and risk and environmental manage-
manage and/or adapt to climate
ment. We vet these solutions through Toward a Greener Workplace change risks. And by investigating
our supply chains to ensure that At a variety of CSC offices around a more comprehensive set of global
all necessary process and quality the globe, we urged our employees targets, we will work toward adopting
accreditations are in place. Through to take another look at their office other innovative measures over the
these reseller programs, CSC electron- practices to reduce electricity usage next 5 to 10 years.
ics were remarketed with maximum and waste. Security notes were left
value and brand protection this year, on computer
through a broad spectrum of sales equipment
channels and with increasing tech- powered on
nological capabilities. In the United without use
States alone, we e-cycled 1.8 million overnight
pounds of electronic waste, with a to raise
resulting revenue share of $1.9 million.


g overnance

CR Governance
Our CR Governing Board, chaired by the

gove
Vice President of Corporate Responsibility,
comprises CSC’s senior-most executives
and meets quarterly to lead our CR
program, including defining strategic
direction and progress. Our CR Council,
chaired by the program’s director and
comprising representatives from each
operating unit, meets monthly to execute
our CR strategy and report on CSC-wide
stakeholder engagement and CR progress.

Trusted to Deliver significant actions; and overseeing our Oversight of Risk
talent management and succession Management
Every day, we forge bonds of trust planning. The Board discharges its
with the organizations and individuals responsibilities through regularly With specific regard to risk oversight,
we serve, aiming beyond the ordinary scheduled meetings, action by written CSC’s management and our directors
to deliver high levels of creativity, consent and other communications combine to provide assurance and
innovation and technical excellence. with management as appropriate. independent reassurance that our risks
We never forget that keeping a are understood and our mitigations
promise is the most important thing are on target.
we can do, for the good of our
Board Leadership Management
stakeholders and the long-term vitality
Structure CSC has an enterprise-level framework
of our business.
for risk management led by CSC’s chief
In FY 2012, the Board reviewed its
CSC is committed to maintaining audit executive. The framework organiz-
leadership structure and determined
the highest standards of corporate es CSC’s risks into four discrete domains
to separate the offices of Chairman
governance, which we know are that form an enterprise, or portfolio,
and CEO effective upon the com-
essential for our sustained success and view of risk. These risk domains include
mencement of employment of
long-term stockholder value. strategy, operations, ethics/compli-
J. Michael Lawrie as President and
The CSC Board of Directors oversees, ance and reporting. Risks are identified,
CEO of the company on March 19,
counsels and directs management assessed, reported and, if appropriate,
2012. Effective on that date, Rodney
in the long-term interests of the mitigated in each risk domain.
F. Chase became non-executive
company and our stockholders.
Chairman of the Board. The Board
The Board’s responsibilities include, Board and Board Committees
believes that this structure provides
but are not limited to, overseeing CSC’s Vice President of Enterprise
independent board leadership and en-
the management of our business Risk Management and Internal Audit
gagement, as the CEO and Chairman
and the assessment of our business reports to the Audit Committee of the
are distinct and separate roles. With
risks; overseeing the processes Board and the CFO. He is responsible
this separation being complemented
for maintaining our integrity with for providing an assessment of the
by strong Committee Chairs and ac-
regard to our financial statements details of priority risks across the CSC
tive engagement by all 10 Directors, portfolio and management’s direction
and other public disclosures, and
including nine independent Directors, regarding specific mitigation actions
compliance with law and ethics;
the Board believes that CSC’s Board either planned or underway. The Audit
reviewing and approving our major
leadership structure provides effective Committee reports enterprise risk
financial objectives and strategic
oversight of management. management updates to the full Board
and operating plans, and other


g ov ernance

vernance ETHICS. TRANSPARENCY.
ACCOUNTABILITY.

which, in its oversight role, delegates The president of the North American Our Values Are Clear
specific risk management responsi- Public Sector is responsible for
bilities to its committees: appointing Group members. The CSC’s corporate values are the core
SPRG will meet semiannually, and of who we are, bringing us together in
• The Audit Committee oversees other times as desired. It will issue a service to our clients, our shareholders
risks related to accounting, financial report to the Board after each meeting. and each other:
reporting processes, internal
controls and ethics/compliance, Client Focused
among other duties. Our success derives from a deep
Compensation understanding of our clients, to whom
• The Compensation Committee all of CSC is committed to deliver
monitors the risks associated During FY 2012, CSC management
exceptional service and value.
with succession planning and reviewed its executive and non-
leadership development as executive (non-sales) compensation Leadership
well as those associated with programs and also undertook a We lead from the front, displaying
compensation plans. comprehensive global review of our integrity and using facts to
sales force compensation programs support our straight talk. We create an
• The Nominating/Corporate and determined that none of these environment for positive change built
Governance Committee monitors compensation programs encourage
the risks related to the company’s on collaboration and trust.
or create unnecessary risk taking, and
governance structure and processes.
none are reasonably likely to have a Execution Excellence
material adverse effect on the com- We insist on excellence in all we do
pany. In FY 2013, we will further align for clients and ourselves, striving
Special Projects our annual incentive compensation always for recognition among the
Review Group plans and sales compensation plans leaders in our industry.
to support our turnaround strategy.
This year the CSC Board of Directors A spiration
approved a CSC Special Projects We aspire individually and collectively
Review Group (SPRG), responsible to be more tomorrow than we are today.
for reviewing, advising on and
Measuring Our Commitment
monitoring certain classified U.S. Results
programs and business opportunities 28 Board meetings in FY12 We accept individual responsibility for
that have the potential to pose our commitments and expect to be
significant political, legal or business 97% director attendance accountable for results.
reputation risks for the company.


g overnance

Ethics and Compliance Office

CSC’s Ethics and Compliance professional work environment. employees and all levels of CSC
Office (ECO) is chartered by The full text of our Code of management. Our employees are also
management policy to promote Conduct is available publicly at encouraged to report concerns to any
an organizational culture that http://www.csc.com/governance. of our human resources personnel.
encourages ethical conduct and a The ECO is led by a Chief Ethics and And through our OpenLine reporting
commitment to compliance with Compliance Officer who reports resource, we maintain an always-
CSC’s Code of Business Conduct, directly and independently to the available, multilingual, confidential
with internal company policies and Audit Committee of the Board facility for employees and others to
with the law. Our Code of Business of Directors. seek ethics and compliance advice
Conduct applies to all directors, or to report known or suspected
officers and employees of CSC, and In addition, we maintain an violations of the Code, of company
covers a range of topics including Open Door policy to promote policy or of the law. The OpenLine
confidentiality, avoiding conflicts of an environment of honest and is available publicly at http://www.
interest and providing a proper and trustworthy communication between cscopenline.ethicspoint.com.

Responsible Supply Chain • Disposal of Assets. We follow best Additional Information
Practices sustainability practices for disposing
of the IT assets we own. That More information is available
We commit to supply chain principles includes contracting with outside at csc.com/governance. These
to reduce energy consumption and vendors to conduct environmentally materials are also available in print
our carbon footprint while ensuring friendly asset disposal that to any person, without charge.
that we have a means to hold our maximizes reuse and recycling. To request a copy, call
suppliers accountable for adhering to +1.800.542.3070 or write to:
responsible business practices. Investor Relations, CSC
3170 Fairview Park Drive
• Procurement. CSC’s procurement Management of Company
Falls Church, Virginia 22042
guidelines enable our company Records
to consider social, ethical and
Keeping accurate records provides
environmental factors when
reliable data for making sound deci- CONCLUSION
sourcing products and services and
sions. Accurate records enable us
incorporate a concern for these
to promptly report on our financial Ethical governance is a continuing
factors into supplier contracts.
condition, maintaining our reputa- focus, starting with the Board and
• Training. We are establishing tion with our stakeholders. We follow extending to all employees. With
training for our key supply chain internal controls and take seriously transparency and unwavering ethics,
professionals in sustainable supply our responsibility to accurately re- we will seek to earn the trust of those
practices to ensure effective cord financial transactions including we partner with, forge lasting service
implementation of our policies, bank transactions, purchasing and relationships and strengthen our
including the ongoing evaluation of contracting agreements, payments business over the long term.
sustainability reports from suppliers to employees, transactions with our
to ensure accurate information. clients and others.

• Energy Efficiency. We focus on
procuring energy-efficient products,
products made from recycled
materials and other environmentally
friendly products for our clients and
our company.


CSC Corporate Responsibility Report 2012

CSC Corporate Responsibility Report 2012

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