About Operates in the valuable space between Online Marketing & Product Management. Likes Data, UX & Customer Service. I have 8+ years experience in Online companies and most of that time has been working in subscription businesses. I have done analytics, email, seo, sem, acquisition, conversion, retention and managed Marketing teams at Playboy as Director of Online Marketing. Currently, I am working in a global "Customer Success" / Product Management role at EF as Director of Customer Retention.