1. Bill Emery
310 Virginia Street • Fortville IN 46040 • (317) 586-0674
bill.emery@gmail.com • https://www.linkedin.com/in/billemery65
PROFILE
Over 15 years of systems administration in diverse technologies, helpdesk support, automation, and
PC repair. Technologies include active directory, Microsoft Exchange, Microsoft Lync, McAfee ePolicy
Orchestrator, Nortel PBX / Conference Bridge, CallPilot voice mail, and Symposium Express call
center. Proven talent automating tasks using PowerShell, VBScript, DOS, and FTP/SFTP scripts.
CORE QUALIFICATIONS
 Strong analytical skills
 Technical help desk experience
 GUI and tools
 Process Improvements
 Excellent problem solving skills
 Detail oriented
 Prioritization skills  Organized
TECHNICAL SKILLS
 Active Directory Users and Groups
 Microsoft Exchange 5, 2003, 2007 Mailboxes
 Windows 7/8
 Citrix Metaframe
 McAfee ePolicy Orchestrator
 ManageEngine ServiceDesk Plus
 PC Installation, upgrades and repair
 Call Pilot Voicemail
 Symposium Express Call Center
 Nortel Conference Bridge
 Telstrat Engage Record
 WS_FTP server
EXPERIENCE
Systems Administrator at Republic Airways Holdings, Inc., Indianapolis, IN
January 2009 – October 2014
 Automation Scripting Expert
 Automated manual processes using PowerShell, VBScript, Robocopy and FTP scripts
 Active Directory Users and Groups
 Microsoft Exchange Mailboxes
 Microsoft Lync Accounts
 Files, folders, and network share permissions
ACCOMPLISHMENTS
 Saved company over $10,000 by replacing Microsoft Identity Manager with PowerShell scripts.
 Developed automation solutions for an organization of over 8,000 employees, allowing
departments to work more efficiently.
 Wrote complex FTP/SFTP scripts to send and receive encrypted data

2. Network Administrator at Republic Airways Holdings, Inc. - Indianapolis, IN
March 1999 – January 2009
 Managed active directory, Microsoft Exchange, Citrix, PBX, voice mail, file permissions, anti-
virus, printers and backups.
 Installed, repaired and upgraded client PCs / Laptops
 Provided help desk support
ACCOMPLISHMENTS
 Migrated Exchange 5.5 to 2003
 Designed Exchange Server forms for departments
 Wrote multiple VB scripts for Exchange mailboxes in order to run with limited resources.
 Built and administrated Citrix Farm of 25+ servers
 Programmed Nortel handsets for employees and call center
 Expanded the call center menus so they could be used by other departments
 Created a process which enabled network based software to be updated when there were
open files.
EDUCATION
A+ Certification: Computer Service Technician
CompTIA - Indianapolis, IN
MCSE for Windows NT 4.0
Lantech of America - Indianapolis, IN
Bachelor of Arts: Elementary Education
Johnson University- Knoxville, TN