2. 2
Important information
Banco Santander, S.A. ("Santander") cautions that this presentation contains forward-looking statements within the meaning of the US Private
Securities Litigation Reform Act of 1995. These forward-looking statements are found in various places throughout this presentation and include,
without limitation, statements concerning our future business development and economic performance. While these forward-looking statements
represent our judgment and future expectations concerning the development of our business, a number of risks, uncertainties and other important
factors could cause actual developments and results to differ materially from our expectations. These factors include, but are not limited to: (1)
general market, macro-economic, governmental and regulatory trends; (2) movements in local and international securities markets, currency
exchange rates, and interest rates; (3) competitive pressures; (4) technological developments; and (5) changes in the financial position or credit
worthiness of our customers, obligors and counterparties. The risk factors and other key factors that we have indicated in our past and future filings
and reports, including those with the Securities and Exchange Commission of the United States of America (the “SEC”), could adversely affect our
business and financial performance. Other unknown or unpredictable factors could cause actual results to differ materially from those in the forward-
looking statements.
Neither this presentation nor any of the information contained therein constitutes an offer to sell or the solicitation of an offer to buy any securities or
any advice or recommendation with respect to such securities.
The information contained in this presentation is subject to, and must be read in conjunction with, all other publicly available information, including,
where relevant any fuller disclosure document published by Santander. Any person at any time acquiring securities must do so only on the basis of
such person's own judgment as to the merits or the suitability of the securities for its purpose and only on such information as is contained in such
public information having taken all such professional or other advice as it considers necessary or appropriate in the circumstances and not in reliance
on the information contained in the presentation.
Nothing contained in this presentation is an offer of securities for sale into the United States or in any other jurisdiction. No offering of Securities shall
be made in the United States except pursuant to registration under the U.S. Securities Act of 1933, as amended, or an exemption therefrom.
Nothing contained in this presentation is intended to constitute an invitation or inducement to engage in investment activity for the purposes of the
prohibition on financial promotion in the U.K. Financial Services and Markets Act 2000. In making this presentation available, Santander makes no
recommendation to buy, sell or otherwise deal in shares in Santander or in any other securities or investments whatsoever and you should neither
rely nor act upon, directly or indirectly, any of the information contained in this presentation in respect of any such investment activity.
Note: Statements as to historical performance, historical share price or financial accretion are not intended to mean that future performance, historical
share price or future earnings (including earnings per share) for any period will necessarily match or exceed those of any prior year. Nothing in this
presentation should be construed as a profit forecast.
3. Agenda 3
! Grupo Santander 2010 highlights
! 2010 Results
– Group
– Business areas
! 2011 Outlook
! Appendix
4. 2010 Highlights 4
1 Solid profit generation: EUR 8,181 mill.
Diversification + Differential management by areas
2 Group’s non-performing loans stabilising
Noteworthy improvement at SCF, Brazil and Sovereign
3 Better structural liquidity position
Deposits + M/L term funding in 2010: +EUR 147 bill.
4 Increased solvency
Core capital: 8.80%; +33 b.p. in Q4’10
5 Shareholder remuneration maintained: !0.60/share
Consistent with increase in book value per share
6 Better Group positioning
Greater diversification and growth potential
5. 1 Solid profit generation 5
In Q4’10 solid generation of RECURRING RESULTS is maintained,
with a profit of EUR 2,101 million ...
Group’s quarterly attributable profit Group’s attributable profit
EUR million EUR million
8,943 -8.5%
2,423 8,181
2,221 2,202 2,215 2,230 2,107
2,096 2,101
1,635
Q1'09 Q2 Q3 Q4 Q1'10 Q2 Q3 Q4 2009 2010
Impact from the application of Bank of Spain’s Circular 3/2010: - EUR 472 million.
EPS of EUR 0.9418 in 2010
6. 1 Solid profit generation 6
… backed by our diversification advantage which allows growth
in a high percentage of the Group
Mature markets Emerging markets
Continental Europe Brazil
EUR million Constant US$ mill.; continued operations
2010 Attributable profit (1)
+24.4%
5,031 4,464
3,885 In EUR 3,588
-22.8%
2009 2010 Portugal SAN Network+ 2009 2010
Banesto
4%
15%
Global
Europe
9% 25% Emerging markets
Restructuring mature
markets (UK+Sov.)
SCF 7% Latam ex-Brazil
Constant US$ million
Constant EUR million
18% 18% +12.5%
2,409 2,316 2,604
+37.1%
1,757
4%
UK
SOV.
2009 2010 2009 (2) 2010
(1) Over operating areas 2010 attributable profit
(2) Excluding discontinued operations from Venezuela
7. 2 Credit quality 7
Better performance of NPLs entries and risk premium
in the Group and in the main units …
Net NPLs entries(1). Group’s total Risk premium(2). Group’s total
EUR Billion Percentages
18.2 2.2
13.5 1.9
13.0 1.6
2008 2009 2010 2008 2009 2010
Net NPLs entries(1). Main units Risk premium(2). Main units
Base 100: 2009 Percentages
SAN + Bto SCF UK Latam SAN + Bto SCF UK Latam
100 94 100 100 100 4.8
87 81 3.6 3.6
2.7
1.8 1.8
42
1.1
0.4
2009 2010 2009 2010 2009 2010 2009 2010 2009 2010 2009 2010 2009 2010 2009 2010
(1) Excluding perimeter and exchange rate impact
(2) Risk premium: Change in the period's managed NPLs (change in the balance of NPLs plus
write-offs less written-off assets recovered) over average lending risk
8. 2 Credit quality 8
… reflecting an NPL RATIO stabilising at Group level and
already lower in some units
Total Grupo Continental Europe
% % Spain SCF
5.39
4.24 4.95
3.24 3.55 3.41 4.18
2.84
2.04 1.95
0.95 0.63
Dec'07 Dec'08 Dec'09 Dec'10 Dec'07 Dec'08 Dec'09 Dec'10 Dec'07 Dec'08 Dec'09 Dec'10
United Kingdom and USA Latin America
% UK SOV % Brazil ex-Brazil
5.27
5.35 4.91
4.61 3.58
1.71 1.76 2.74 2.96 3.07
2.36
1.04
0.60 1.47
Dec'07 Dec'08 Dec'09 Dec'10 Dec'07 Dec'08 Dec'09 Dec'10 Dec'07 Dec'08 Dec'09 Dec'10 Dec'07 Dec'08 Dec'09 Dec'10
9. 2 Credit quality 9
In 2010 COVERAGE RATIOS remained stable or improved in general terms
Group Continental Europe
% %
Spain SCF
128
75 73 73
73 111
64 58 97
Dec'09 Jun'10 Dec'10 Dec'09 Jun'10 Dec'10 Dec'09 Jun'10 Dec'10
United Kingdom and USA Latam
% %
UK SOV Brazil ex-Brazil
75 119 121
99 101 110
46 67 98
44 41 62
Dec'09 Jun'10 Dec'10 Dec'09 Jun'10 Dec'10 Dec'09 Jun'10 Dec'10 Dec'09 Jun'10 Dec'10
10. 3 Liquidity 10
In 2010 high effort made in retail and wholesale capturing of funds …
2010 funds capturing and allocation.
Retail capturing strategy
Total Grupo
EUR billion
Business (!bill.) Loans / Dep. (%)
147
Dec’10/Dec’09
Issues Deleverage
markets
Mature
38 M/L term +79 147
125
+12
72 Dec'09 Dec'10
Loans Deposits
Maturities 30
M/L term 109 Deposits
increase
Business (!bill.) Loans / Dep. (%)
Loans
42 Dec’10/Dec’09
increase
Latam Self financing
91 92
Allocation Capturing +30 +30
Loans Deposits Dec'09 Dec'10
Note: In 2010, additional securitisations for EUR 19.2 bill. were placed in the market
11. 3 Liquidity 11
... which improved the Group’s funding structure and liquidity ratios
Group’s liquidity(1) balance sheet Group’s liquidity ratios
Permanent assets
Permanent liabilities
Loans / Deposits (%)
150
135
Deposits
117
Loans 76%
85%
Dec'08 Dec'09 Dec'10
M / L term Dep.+ M/L term funding / Loans (%)
funding
Fixed assets 7%
Equity and 114
Financial 17% 11% other liabilities
assets 4% Short term
funding 106
104
Activo Pasivo
Structural liquidity buffer = EUR 127 bill.
(+54 bill. over 2009) Dec'08 Dec'09 Dec'10
High discount capacity available at central banks:
around EUR 100 billion
(1) Balance sheet for the purposes of liquidity management: total balance sheet net of trading derivatives and interbank
balances. Provisional data before the final closing.
12. 3 Liquidity 12
In 2011 we will continue to enjoy a comfortable liquidity position
1
! In the next three years, the maturities will be below 2010 issues
EUR billion Group issues Group maturities
No 31
38 30
concentration Total 6 8 22
on M / L term 14
Other
issues 4
maturities 24 euro zone 25 22 18
2010 2011 2012 2013
2 ! Reduction of commercial gap in Spain and Portugal due to deleveraging
Lower needs " EUR 9 - 11 bill. a year on a recurring basis in the current environment
in the euro ! SCF: moving toward self financing
zone " Recourse to parent bank of EUR 15 bill. in 2009; 9 bill. in 2010 and self financing
in 2012
13. 4 Solvency 13
Core capital performance
+33 b.p.
8.61% 8.47% 8.80% The Group has very solid
7.58%
capital ratios, appropriate
6.25%
for our business model
and risk profile …
Dec'07 Dec'08 Dec'09 Sep'10 Dec'10
Note: Dec’07 under BIS I
Main impacts in Q4’10 … which put Santander in a
comfortable position to
! Organic capital generation +20 b.p.
meet BIS III requirements
! Scrip dividend +13 b.p.
14. 5 Shareholder remuneration 14
Recurring profit and capital strength allowed Santander …
… to maintain total shareholder … increase book value(1) per share ...
remuneration vs. 2009 (!0.60 /share) …
EUR per share EUR per share
0.60
0.60
8.58
0.229 8.04
0.222 7.58
7.23
0.135 0.120 0.123 0.135 0.119 +19%
0.117
1st 09 2nd 09* 3rd 09 4th 09 1st 10 2nd 10* 3rd 10* 4th 10 2007 2008 2009 2010
… and offer a total shareholder return (TSR) above market in the medium and long term
+12.7 +12.1
CAGR
+5.0
difference (2)
in p.p. with
Euro Stoxx -2.2
Banks
1 year 3 years 5 years 15 years
(*) Santander Dividendo Elección
(1) Calculated as (capital + reserves + profit – own shares - dividends) / (shares + Valores Santander)
(2) Developed based on Bloomberg data as of 31-12-2010
15. 6 Better Group’s positioning towards countries with large 15
growth potential
2010 attributable profit(1)
1 3
Other LatAm: 6%
Spain Retail Adjusting
Emerging Chile: 6% (SAN+Banesto): 15%
markets: mature
Mexico: 6%
43% Portugal: 4% markets:
Germany: 4% 19%
Other
Brazil: 25% Europe: 10%
Expected GDP USA: 6%
growth(2) in the next Expected GDP
3 years: growth(2) in the
> 4% United Kingdom: 18% next 3 years:
1% - 2%
Expected GDP 2
growth(2) in the
next 3 years:
Recovering
2% - 3% mature
markets:
38%
(1) Over operating areas attributable profit
(2) Expected GDP growth as the average for 2011-2013
Source: International Monetary Fund, World Economic Outlook Database, October 2010
16. Agenda 16
! Grupo Santander 2010 highlights
! 2010 Results
– Group
– Business areas
! 2011 Outlook
! Appendix
17. Grupo Santander Results 17
Var. o/ 2009 % excl. fx. and
EUR Mill. 2010 Amount % perimeter**
Net interest income 29,224 +2,926 +11.1 +0.1
A
1
Fees 9,734 +654 +7.2 -2.4
Trading gains and other* 3,091 -912 -22.8 -16.5
Gross income 42,049 +2,668 +6.8 -2.2
Operating expenses -18,196 -1,775 +10.8 +2.0 B
Net operating income 23,853 +893 +3.9 -5.2
Loan-loss provisions -9,565 -81 +0.9 -8.5 C
Provision BoS regul. change -693 -693 -- --
Profit before tax 12,052 +288 +2.4 -6.6 Greater fiscal
pressure:
absorbs 5 p.p.
Consolidated profit 9,102 -356 -3.8 -11.2
Minority
interests:
Attributable profit 8,181 -762 -8.5 -14.8 absorb 4 p.p.
(*) Including dividends, equity accounted income and other operating results
(**) Perimeter: Sovereign (January ’09 equity accounted income), SCF units, BNP Argentina
branches and Venezuela disposal.
18. Grupo Santander Results 18
Solid basic revenues and costs under control in all geographic areas
A Net interest income + fee income B
and insurance activity
Main units costs
EUR million (excl. perimeter and exchange rate impact)
Var. (%) o/ 2009
TOTAL
39,336
35,718
Santander network -0.8%
Fees and 10,112
insurance 9,419
Banesto -0.4%
Net interest 29,224 SCF -1.4%
income
26,299
Portugal -0.6%
2009 2010
United Kingdom (in £) -0.1%
Cont. Europe UK + Sov.(1) Brazil Latam ex-Brazil
Brazil (in real) +3.7%
EUR Billion Constant EUR Bill. Constant US$ Bill. Constant US$ Bill.
-3% +6% Mexico (in pesos) +2.5%
15.4 14.9 17.0 18.0 +4%
+10% Chile (in pesos) +7.8%
6.9 7.5 7.7 8.0
Sovereign(1) (in US$) -8.1%
2009 2010 2009 2010 2009 2010 2009 2010 Grupo +2.0%
(1) Like-for-like comparison in SOV: 2010 o/ Q4’09 + Q3’09 + Q2’09 + February-March 2009 at a
quarterly rate
19. Grupo Santander Results 19
C Lower PROVISIONS at Group level on a like-for-like basis,
as the increase in Spain was offset by other areas
Specific provisions Net loan-loss provisions (1)
EUR million EUR million
11,760 12,342
10,258
9,484
11,649
9,565
2009 2010
2009 2010
Use of generic provisions
EUR million Cont. Europe UK + Sov. (2) Brazil Latam ex-Brazil
EUR Billion Constant EUR Bill. Constant US$ Bill. Constant US$ Bill.
+35% 4.2 -11%
5.5
-19% 4.9 -40%
3.1 2.1
1.6
-2,159 -2,086 3.5 1.3 1.3
2009 2010
2009 2010 2009 2010 2009 2010 2009 2010
Provision due to BoS’ Circular 3/2010
(1) Including country risk
(2) Like-for-like comparison in SOV: 2010 o/ Q4’09 + Q3’09 + Q2’09 + February-March 2009 at a
quarterly rate
20. Grupo Santander Results 20
The provisions built in 2010 strengthened, once again, the Group’s
TOTAL ALLOWANCES
EUR million
Spain: Generic provisions
2,907
20,748
-567
18,497 -491
-462 768
-619
12,863 Dec’09 Q1’10 Q2’10 Q3’10 Q4’10 Dec’10
14,902
Total 11,770
funds 9,302
6,682
Specific 3,275
! Spain: 768
! Other
6,027 6,181 6,727 5,846 # Europe: 1,510
Generic
! America: 3,568
Dec'07 Dec'08 Dec'09 Dec'10
21. Agenda 21
! Grupo Santander 2010 highlights
! 2010 Results
– Group
– Business areas
! 2011 Outlook
! Appendix
23. Continental Europe main units. 2010 Results 23
EUR mill. and % o/ 2009
Networks impacted by environment, deposit capturing campaign and Bank of
Spain provision. Very positive trend of Santander Consumer Finance
Gross income: Net operating income: Attributable profit(1):
15,946 mill.; -1.7% 9,794 mill.; -5.0% 3,885 mill.; -22.8%
SAN 1,243
4,841 -9% 2,769 -15% -38%
network
Banesto 2,403 -7% 1,376 -11% 419 -43%
Santander
Consumer 4,634 +13% 3,361 +13% 811 +29%
Finance
Portugal 1,190 -6% 650 -10% 456 -14%
Other 1,906 2.878 -2% 1,299 1,637 -10% 914 957 -15%
GBM GBM GBM
(1) Deducting the impact from the application of BoS Circular 3/2010, the area’s attributable profit decreased 13% (SAN network: -23%;
Banesto: -28%; SCF: +32% and other: -11%
24. Continental Europe main units. 2010 Activity 24
Santander Branch Network Banesto
Volumes Net int. income / ATAs Volumes Net int. income / ATAs(1)
Var. Dec’10 / Dec’09 Var. Dec’10 / Dec’09
+18% +18%
3.35% 3.18% 3.05% 2.91%
+0%
2009 2010 2009 2010
-3%
(1) Retail Banking
Loans Deposits Loans Deposits
Portugal Santander Consumer Finance
Volumes Net int. income / ATAs Volumes Net int. income / ATAs
Var. Dec’10 / Dec’09 Var. Dec’10 / Dec’09
+45%
+16%
1.71%
1.43% +11%
4.74% 4.99%
2009 2010
-7%
Loans Deposits Loans Deposits 2009 2010
25. 25
Loan portfolio in Spain
At 2010 year-end Spain accounted … with reduced share from real
for less than 1/3 of the Group’s estate financing
loans ...
EUR Billion
Volume % / total
Total 236 100%
EUR 744 billion Public Sector 12
5%
61
Household mortgages 26%
Other loans to 30 12%
individuals
236 bill.
Companies without
construc. and real estate 95 40%
No real estate
purposes 11 5%
Construc. &
(*) 12%
real estate Real estate 27
purposes
(*) Of which loans to real estate developers: EUR 12.0 billion
26. Loan portfolio in Spain. Evolution 26
Improved risk profile with very active management to reduce exposure to
construction and real estate sectors
EUR Billion
Var. 2008 / 2010
Amount %
! TOTAL 254 -3.5%
245 -3.6% 236 -18 -7.0%
! Public Sector 7
10 +5 +70.1%
12
! Household mortgages 65
64
61 -4 -5.4%
! Other loans to individuals 33
31 30 -3 -9.6%
! Companies without 98
95 -3 -3.6%
construc. & real estate 95
No real estate -2 -15.5%
! Constr. & purposes 13 13 11
# real estate Real estate 38 31 -11 -27.5%
purposes 27
2008 2009 2010
Net foreclosed
real estate assets 4.3 4.5 5.2 +0.9
27. Loan portfolio in Spain. Credit quality 27
NPL ratio growing at slower pace, as over 80% of the portfolio showed
greater stability in 2010
Non-performing loans ratio (%)
Real estate
13.3 Construction & purposes: 17.0%
real estate(1) No real estate
purposes: 4.4%
8.7
3.4 4.2 Total portfolio Spain
3.3 Other portfolio
2.5 3.0
2.0 2.2 Household mortgages
1.5 2.4
1.9
Dec'08 Dec'09 Dec'10
Coverage ratio at Dec. 2010 = 58%
(1) NPL Ratio calculated over consolidated balances eliminated intragroup
28. 28
Loan portfolio in Spain. Loans to construction and real estate
sectors for real estate purposes
Portfolio with high share of buildings ... well collateralised with adequate
and working capital financing … coverage of NPLs and substandard
EUR million
Total: EUR 27,334 mill.
Finished buildings
Risk Coverage
12,709 Amount Amount %
47% NPLs 4,636 1,321 29
Without
mortgage
guarantee: 22% Substandard 4,932 569 12
6,124
10%
1% 13% Generic 768
7% Buildings under
Other land 252
construction
2,548 (*)
Building land Total 9,568 2,658 28
2,023 Developed land
3,678
(*) Over 75% of the operations payments are up to date.
29. 29
Loan portfolio in Spain. Residential mortgages
Medium-low risk portfolio with very limited expectations of
additional worsening
Spain’s mortgages. Grupo Santander:
Differential characteristics High quality collateral
First residence
! All mortgages paid principal since the first
day. There are no “interest only” mortgages.
94% 6% Second residence
" Furthermore, early amortisation is a usual and other
practice: the average life of the loan is well
below that in contract.
Grupo Santander: Concentrating on lower LTV
! A very high percentage is to finance first tranches with higher credit quality
residence. Since the borrower has home
51%
ownership, the expected loss is very low.
34%
! The borrower responds with all assets, not
just the house. 13%
2%
! Most mortgages are at variable rate with
<50% 50%-80% 80%-100% >100%
fixed spread over Euribor.
NPL
ratio: 1.20% 2.02% 5.30% 3.35%
30. 30
Loan portfolio in Spain. Foreclosed real estate assets
Active management: slowdown of stock in 2010
and coverage was anticipated in 2009
Foreclosed real estate assets Coverage ratio
EUR Billion
31% 31%
7.5 Losses on
6.5 sales:
2.3 10%
Total 4.8 2.0
approx. 25%
Coverage
0.5
2008 2009 2010
Net 4.5 5.2
4.3
Stock structure
2008 2009 2010
EUR million
Gross Net
amount Coverage amount
2009 2010 Finished buildings 3,098 25% 2,339
Gross 2.5 2.1 -20% Buildings under constr. 564 25% 425
entries Developed land 2,307 35% 1,506
Building land 1,308 40% 787
Sales & rentals 0.8 1.1 +31%
Other land 232 40% 138
Difference 1.7 1.0 -44% Total 7,509 31% 5,195
31. Loan portfolio in Portugal 31
Portfolio
EUR billion Var. 2008 / 2010
Portfolio structure 2010 Amount %
EUR billion Total -0.6% -6.5% -2.3 -7%
% over 33 33 31
Public Sector 0 0 0 -0.2 -42%
Volume total
Mortgages to 16 16 +0,5 +3%
Total 31 100% individuals 17
Public Sector 0 1% Other loans to
individuals 2 2 +0,1 +2%
2
Companies w/o 13 13 11 -2.5 -19%
construc. & real estate
Mortgages to 17 55% Constr. & real estate 1.4 -3.9% 1.3 -9.6% 1.2 -0.2 -13%
individuals
2008 2009 2010
NPL ratio (%)
Other loans to 2
individuals 6% 18.4 Construction &
real estate
10.5
Companies w/o
construc. & real 11 35% 8.2
estate Total portfolio
2.5 2.3 2.9
2.2 2.6 Mortgages to
1.7 individuals
Constr. & real estate 1.2 3% 1.5 1.8 Other portfolio
0.8
2008 2009 2010
Coverage ratio at Dec. 2010 = 60%
32. Santander Consumer Finance 2010 32
Activity Results
New lending Loans: +11% Basic revenues – provisions
Var. in euro Var. in euro (Dec'10 / Dec'09)
EUR million
+110%
721
643 667
541 553 570
539
485
+6% +8% +10%
+1%
-2%
-4% Q1'09 Q2 Q3 Q4 Q1'10 Q2 Q3 Q4
-12%
USA Nordic Italy Germany Spain
2009 / H1'10 / 2010 /
2008 H1'09 2009
countries Net op. income / Loan-loss prov.
Funding Net int. income / EUR million Var.Q4'10 /
Provisions (% o/ATAs) Q4'09
Dec'10 / Dec'09 890 860
Net op.
744 753 766 786 825 +21.2%
income 710
+33% 4.99 Net interest
4.74 income
Provisions
+16% 2.24
1.85
Net op. 288 354 339 363 +43.1%
Provisions 249 260 254
2.89 income after 243
2.75 LLPs
(*)
Deposits Issues Q1'09 Q2 Q3 Q4 Q1'10 Q2 Q3 Q4
2009 2010
(*) Excluding securitisations for EUR 6.3 billion placed in the market
34. United Kingdom 2010 34
Profit continued to grow at double digits, for the sixth straight year
Attributable profit: £ 1,701 mill. Net operating income
(EUR 1,985 million) £ Million
791 788 768
Var. 2010 / 2009 in £ (%) 745 735 709 710
686
Total
Gross Global
+3.7%
income businesses
632 668 674 675 669
597 602
UK retail 572
Expenses -0.1%
Q1'09 Q2 Q3 Q4 Q1'10 Q2 Q3 Q4
Net op.
Income
+6.3% Attributable profit
£ Million
Net op. 449 438
419 426 389
Income after +15.0% 372 374 372
LLPs
Attributable
+10.7%
profit
Q1'09 Q2 Q3 Q4 Q1'10 Q2 Q3 Q4
35. United Kingdom 2010 35
Activity Results
Mortgages Loans to companies Deposits(1) Basic revenues – Provisions
£ Bill. £ Bill. £ Bill. £ Mill.
166
160
154 1,017 1,011
24
+5% 26 144 981
+3% 958
4 922 917
5 913
+7%
22 849
19
+13%(2)
2009 2010 2009 2010 2009 2010 Q1'09 Q2 Q3 Q4 Q1'10 Q2 Q3 Q4
Core loans
Non-core loans
Net op. income / Loan-loss prov.
Net interest income / Provisions (% /ATAs) £ Mill. Var.Q4'10 /
Q4'09
1.34 1.32
1.21 1.26 1.26 1.26 1.22 Net interest 745 735 709 791 788 768
1.11 income Net op. 686 710 +0.1%
income
Difference
Provisions
1.07 1.07
0.97 0.96 0.98 1.06 1.06
0.85 Net operating 497 570 587 601 624 594
520 505 +17.7%
income after
0.26 0.30 0.28 0.28 0.26 Provisions LLPs
0.24 0.19 0.15
Q1'09 Q2 Q3 Q4 Q1'10 Q2 Q3 Q4
Q1'09 Q2 Q3 Q4 Q1'10 Q2 Q3 Q4
Note.- Activity data in local criteria.
(1) Including retail deposits, companies and structured products. Moreover, GBM balances and
other non-core deposits of 6,800 million as of December 2010.
(2) Loans to SMEs growth: +26%
46. Corporate Activities 46
Higher negative contribution because of funding cost and
lower gains on financial transactions
Attributable profit
(Difference 2010 vs. 2009)
EUR million
Main impacts:
! Net interest income -468
! Gains/losses on financial transactions -773
! Other items -54
Total impact on profit: -1,295
47. Agenda 47
! Grupo Santander 2010 highlights
! 2010 Results
– Group
– Business areas
! 2011 Outlook
! Appendix
48. 2011 Outlook 48
In 2010 Santander has overcame the challenges of a highly complex
environment which remains highly demanding in 2011
2011 Management focus
2010 achievements, starting point
! THREE different business
1 Solid profit generation: EUR 8,181 mill.
environments
Diversification + Differential management by areas
" Adjusting mature markets (Spain and
2 Group’s non-performing loans stabilising Portugal)
Noteworthy improvement at SCF, Brazil and Sovereign
3
" Recovering mature markets (US, other
Better structural liquidity position EU, UK…)
Deposits + M/L term funding in 2010: +EUR 147 bill.
4 Increased solvency " Growing emerging markets (Brazil, other
Core capital: 8.80%; +33 b.p. in Q4’10 Latam…)
5 Shareholder remuneration maintained: !0.60/share
Consistent with increase in book value per share ! Integrating recent acquisitions
6 Better Group positioning " Execution in 2011/2012
Greater diversification and growth potential
! Maintaining liquidity and capital
strength
49. Santander in 2011. Management focus 49
Differential management by markets
Adjusting ! Weak volumes because of deleveraging + Maximum focus on spreads
mature ! Strict cost control, adjusted to the new environment
markets ! Lower specific provisions
! Greater activity +spreads management
Recovering " UK and Sovereign: greater focus on companies and transactional business
mature " SCF: backed by diversification and better evolution in key markets
markets ! Costs: reduction of ordinary expenses; investment in technology
! Lower provisions, mainly in Sovereign thanks to lower NPLs
! Strong growth and market share gain
Growing " Mainly in loans but also in deposit-liquidity capturing
emerging ! Spreads: managing expectations on interest rates in each country
markets ! Costs: investment in distribution capacity but with efficiency improvement
! More provisions spurred by growth but with lower risk premium
50. Santander in 2011. Management focus 50
2 3
Integrating recent acquisitions Liquidity and capital strength
! Germany (SEB retail unit) ! Good starting point + high internal
" Transaction closing in January 2011 generation
! UK (RBS branches and business) " Capital: high retained profits and scrip
dividend
" “Carve out”, an extremely complex process
from a legal, commercial and technical " Liquidity: reduction of commercial gap in
standpoint deleveraging economies
" Integration expected for: Q1’12
! Large capacity of wholesale issuing
! Bank BZ WBK in Poland
" Rating, diversification (issuers, $,
" Pending authorisation from Polish regulators maturities …)
(purchase, IPO…)
! Liquidity and RWA optimisation
Germany and Poland will start Without restrictions to grow in a
contributing results throughout 2011 profitable way and meet regulatory
and the UK in 2012 requirements
In short, in the face of a challenging 2011 Santander has the strengths
to, once again, perform well
52. Agenda 52
! Grupo Santander 2010 highlights
! 2010 Results
– Group
– Business areas
! 2011 Outlook
! Appendix
53. 53
Appendix
! Group balance sheet
! Secondary segments results
! Main units spreads, NPL and coverage ratios
! Construction and real estate sectors in Spain
55. Main trends of the Group’s balance sheet 55
Retail balance sheet, appropriate for the business nature,
of low risk, liquid and well capitalised
Balance sheet at December 2010
EUR billion
1 ! Lending: 60% of balance sheet
1,218 1,218 2 ! Cash, Central Banks and credit
Cash and credit
Credit
140
institutions: 14%
institutions 173 2 institutions
Derivatives 81 3 Derivatives 94
74 Other 37 3 ! Derivatives (with counterpart on
AFS Portfolio 4
Trading portfolio 67 5 the liabilities side): 7% of balance
Other* 99 6 sheet
Customer
Deposits 616
4 ! Available for sale portfolio
(AFS): 6%
Loans to
customers 724 1 Issues and
subordinated liabilities
223 5 ! Trading portfolio: 5%
Shareholders’ equity &
fixed liabilities 107
Assets Liabilities
6 ! Other (goodwill, fixed assets,
accruals): 8%
(*) Other assets: Goodwill EUR 25 bill., tangible and intangible assets 15 bill., other capital
instruments at fair value 8 bill., accruals and other accounts 51 bill.
57. Retail Banking 57
Stable profits underpinned by diversification, with larger provisions
in the last quarters
Retail Banking Net operating income
Var. 2010 / 2009 in euro (%) Excl. fx and EUR million +4%
perimeter 5,384 5,261 5,571 5,779 5,772 5,447
4,801 5,130
Gross
+10.1% +0%
income
Expenses +10.7% +1%
Q1'09 Q2 Q3 Q4 Q1'10 Q2 Q3 Q4
Net op. -1%
Attributable profit
+9.7%
Income
EUR million
-1%
Net op. +2%
Income +13.0% 2,049 2,192 1,866
1,798 1,845 1,920 1,854 1,832
after LLPs
Attributable -2%
+7.0%
profit
Q1'09 Q2 Q3 Q4 Q1'10 Q2 Q3 Q4
58. Global Wholesale Banking (GBM) 58
Solid revenues and profit generation which compared well with a record first
half of 2009 in a favourable scenario of spreads and volatilities
Attributable profit: EUR 2,698 million Net operating income
Var. 2010 / 2009 in euro (%) EUR million +28%
1,165 1,113
Gross 997 1,003 1,013 972
929
income
+6.2% 762
Expenses +17.7%
Q1'09 Q2 Q3 Q4 Q1'10 Q2 Q3 Q4
Net op.
Income
+2.6% Attributable profit
EUR million +18%
Net op. 822 779
Income after +1.6% 679 679 642 606 670
LLPs 568
Attributable
-1.8%
profit
Q1'09 Q2 Q3 Q4 Q1'10 Q2 Q3 Q4
59. Global Wholesale Banking (GBM) 59
Recurring model focused on customers and with a low risk profile
Solid revenues generation … … based on a diversified product
portfolio
! By customer revenues
Gross income (!mill.)
Gross income (!mill.)
+6% 5,508
1,460 1,451 TOTAL 5,184
1,387 1,361
Total 1,297 1,311 1,309 793
195 282 150
1,116 165 Trading 623
Trading 143 176 196
110 848
942 -10%
Equities
+44% 166
Investment banking 115
1,154 1,265 1,135
Customers 1,169 1,237 1,113 1,196
1,006 -10%
1,179
Hedging of interest / 1,303
exchange rates
Q1'09 Q2 Q3 Q4 Q1'10 Q2 Q3 Q4 +15% 2,522
Corporate banking* 2,201
… in our core markets …
2009 2010
! Spain, Brazil and the UK generate around
75% of customer revenues Customer revenues
(*) Includes Global Transaction Banking and Credit