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Demand Generation & Lead Nurturing: Turning leads into profit Wednesday, Sep 30, 2009 Chair : Joel Harrison, Editor, B2B Marketing In association with: Sponsored by:
AGENDA – part 1 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],In association with:
AGENDA – part 2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],In association with:
Winning and nurturing leads in a web 2.0 environment; ShipServ and why content is still king John Watton, CMO, ShipServ Stan Woods, MD, Velocity
We will cover… ,[object Object],[object Object],[object Object],[object Object],[object Object]
A bit about ShipServ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What we did ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why we did it ,[object Object],[object Object],[object Object],[object Object]
How we did it #1
How we did it #2: Process, process, process ,[object Object],[object Object],[object Object],[object Object],[object Object]
Pipeline management
How we did it #3: Creating the right content ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Content marketing defined ,[object Object]
As B2B marketers, we tend not to do this well ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The 10 principles of content marketing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ShipServ campaign 2008/09 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The results ,[object Object],[object Object],[object Object],[object Object]
From
To
6 Lessons Learned
1. Don’t be afraid to experiment
2. Work collaboratively with sales
3. Engage with social media – it’s the future!
4. Leave your (digital) fingerprints everywhere
5. Re-pimp your content
6. You can achieve a lot with a little
Thank You [email_address]  / @jwatton  [email_address]  / @velocitytweets
Automation and Technology: How to Choose Effectively How to Select the Right Technology to Grow Your Business Will Schnabel VP , International Markets Silverpop
Agenda ,[object Object],[object Object],[object Object],[object Object]
The Challenge of Modern B2B Marketing
From push to pull ,[object Object]
Plugging the Leaky Funnel
Buyer 2.0 ,[object Object],[object Object]
Enter Lead Management Technologies
What is Lead Management? Marketing Automation Lead Nurturing Demand Generation Lead Scoring Lead-to-Sales Process B2B Marketing Lead Funnel
Lead Management Automation Tooling and process that help generate new business opportunities, manage volumes of business inquiries, improve potential buyers’ propensity to purchase, and increase alignment between marketing activity and sales results. Forrester Research: B2B Lead Management Automation Market Overview
The Lead Funnel-As a Process
The Lead Funnel-As a Process Lead Generation Lead  Nurturing Lead Qualification & Scoring Sales/Opportunity  Management Reporting & Analysis Lead Routing & Acceptance Lead Management Process
Process Drives the Technology Requirements Data Segmentation Multi-Channel  Campaign Management (e.g email, DM, web, telesales) Campaign (Nurture) Automation Lead Profiling and Scoring Integration/ Sales Tools Reporting & Analysis Unified  Customer/Prospect Database
>>>  Campaign Visualization and Workflow
Advanced Lead scoring ,[object Object],[object Object],[object Object]
Advanced Lead scoring ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Sales Visibility / Prospect Insight
Keys to the Successful Use Marketing Automation
Requires more than just Technology
Keys to Success
It Begins with the Right Strategy
Business Case for Change ,[object Object],[object Object],[object Object],[object Object],400% 5x 50% 2x
Process and Content are critical 79.2% [of Marketing Automation Users] said they would “better prepare their organization by building proper  processes and content offers  to feed the automation system.” DemandGen Report: Marketing  Automation: Lessons From the Trenches
The Right Technology Solution  ,[object Object],[object Object],[object Object],[object Object],[object Object]
Don’t Forget the People ,[object Object],[object Object],[object Object],[object Object]
How do I get there
Lead Management Maturity Model Business Value Lead Management Sophistication Increasing Lead Management Capabilities and Business Benefit Level 1 Level 2 Level 3 Level 4 I II III IV
LM Maturity Level I ,[object Object],[object Object],[object Object],[object Object],I
LM Maturity Level II ,[object Object],[object Object],[object Object],[object Object],II
LM Maturity Level III ,[object Object],[object Object],[object Object],[object Object],II III
LM Maturity Level IV ,[object Object],[object Object],[object Object],[object Object],[object Object],II III IV IV
Summary
Choosing the Right Technology ,[object Object],[object Object],[object Object],[object Object],[object Object]
Continue the dialogue >>> http:// www.silverpop.com /blogs/demand-generation/ http:// www.silverpop.com /blogs/demand-generation/
Thank You Will Schnabel [email_address] @wschnabel @silverpopB2B @silverpop

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Intro&Session1

  • 1. Demand Generation & Lead Nurturing: Turning leads into profit Wednesday, Sep 30, 2009 Chair : Joel Harrison, Editor, B2B Marketing In association with: Sponsored by:
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  • 4. Winning and nurturing leads in a web 2.0 environment; ShipServ and why content is still king John Watton, CMO, ShipServ Stan Woods, MD, Velocity
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  • 9. How we did it #1
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  • 17.
  • 18. From
  • 19. To
  • 21. 1. Don’t be afraid to experiment
  • 23. 3. Engage with social media – it’s the future!
  • 24. 4. Leave your (digital) fingerprints everywhere
  • 25. 5. Re-pimp your content
  • 26. 6. You can achieve a lot with a little
  • 27. Thank You [email_address] / @jwatton [email_address] / @velocitytweets
  • 28. Automation and Technology: How to Choose Effectively How to Select the Right Technology to Grow Your Business Will Schnabel VP , International Markets Silverpop
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  • 30. The Challenge of Modern B2B Marketing
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  • 34. Enter Lead Management Technologies
  • 35. What is Lead Management? Marketing Automation Lead Nurturing Demand Generation Lead Scoring Lead-to-Sales Process B2B Marketing Lead Funnel
  • 36. Lead Management Automation Tooling and process that help generate new business opportunities, manage volumes of business inquiries, improve potential buyers’ propensity to purchase, and increase alignment between marketing activity and sales results. Forrester Research: B2B Lead Management Automation Market Overview
  • 37. The Lead Funnel-As a Process
  • 38. The Lead Funnel-As a Process Lead Generation Lead Nurturing Lead Qualification & Scoring Sales/Opportunity Management Reporting & Analysis Lead Routing & Acceptance Lead Management Process
  • 39. Process Drives the Technology Requirements Data Segmentation Multi-Channel Campaign Management (e.g email, DM, web, telesales) Campaign (Nurture) Automation Lead Profiling and Scoring Integration/ Sales Tools Reporting & Analysis Unified Customer/Prospect Database
  • 40. >>> Campaign Visualization and Workflow
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  • 43. Sales Visibility / Prospect Insight
  • 44. Keys to the Successful Use Marketing Automation
  • 45. Requires more than just Technology
  • 47. It Begins with the Right Strategy
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  • 49. Process and Content are critical 79.2% [of Marketing Automation Users] said they would “better prepare their organization by building proper processes and content offers to feed the automation system.” DemandGen Report: Marketing Automation: Lessons From the Trenches
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  • 52. How do I get there
  • 53. Lead Management Maturity Model Business Value Lead Management Sophistication Increasing Lead Management Capabilities and Business Benefit Level 1 Level 2 Level 3 Level 4 I II III IV
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  • 60. Continue the dialogue >>> http:// www.silverpop.com /blogs/demand-generation/ http:// www.silverpop.com /blogs/demand-generation/
  • 61. Thank You Will Schnabel [email_address] @wschnabel @silverpopB2B @silverpop

Editor's Notes

  1. How to Select the Right Technology to Grow Your Business When selecting new technology to support B2B marketing efforts, too often features and capabilities all look and feel the same. It takes a strategic approach to evaluate various technical tools. And if it sounds like a technology vendor telling you how to select the right technology is like the fox guarding the henhouse, in this case you’d be wrong. Because if you select a vendor that can’t meet your needs, the vendor won’t be any happier than you are. This session will provide you with a roadmap for identifying your true needs and how to match them up with the right technology at the right price. Items covered will include: Why it’s important to put the tool selection into a  broader context The importance of considering strategy, process and people in addition to the technology Ensuring that the right technology is easy to use , flexible to match your processes and sophisticated enough to match future growth strategies Speaker: Will Schnabel Vice President and General Manager, International Markets, Silverpop  
  2. 70% of leads aren’t waiting on you; you’re waiting on them.
  3. What is B2B is not even clear How to reach B2B customers is constantly evolving Marketing paradigm is forever re-aligned
  4. Talking Points: Vtrenz creates qualified leads for sales Qualified leads in turn create better opportunities which equals greater revenue
  5. Talking Points: Vtrenz creates qualified leads for sales Qualified leads in turn create better opportunities which equals greater revenue
  6. Clicks: 1- Add Track / Re-Name 2 – Add Step 3 – Add Step 4 – Add Step Decision Diamond 5 – Add Track Decision Diamond 6 – Show Rules on Yes Track 7 – Rules disappear
  7. Business case justification
  8. What are your goals
  9. Left Brain Marketing Baldwin: At the beginning of the adoption process, the support needs to focus on ‘how to do it’. After getting comfortable, the questions move to ‘How should I do it in my particular case’.