Design Thinking Action Lab By Leticia Britos Cavagnaro, Stanford University Topic: "how to make next step from School, University to unknown world" Phase: "Identifying the problem"

1. Design Thinking Couse
Design Thinking Action Lab
By Leticia Britos Cavagnaro, Stanford University Summer 2013

3. ■ "I've moved to Fachschule as it was boring in school"
■ "I want to go to University"
■ "I do not know what can be interesting for me in the
future"
■ "There is a lot of information about different professions,
but it is too broad, too much to get a grasp out of it"
■ "I do not want to go back to School because the only
ones who have good memory can have good grades"
■ "I have plenty of options"
■ "I could not find practicum for 1 year"
SAY

4. Do
■ "I am thinking about different options"
■ "I am looking in the Internet here and there"
■ ...

5. Feel
■ High "external" pressure demanding to make another
step
■ STAKEHOLDER has a feeling to be cornered by external
pressure requiring next step
■ STAKEHOLDER has lack of confidence in h(er/im)self
■ One year without real work has eroded desire and
reduced self confidence
■ Army is an option imposed from outside and not really
intrinsically accepted as an option

6. THINK
■ STAKEHOLDER has bad feelings about school as it was
not really successful in the past
■ STAKEHOLDER has made not educated chose by
stepping out of Gymnasium to Fachschule
■ STAKEHOLDER has lack of confidence in continuing
education even having a desire to do so
■ There is already a year since STAKEHOLDER has stepped
out of Fachschule, during this year STAKEHOLDER has
not been able to find practicum to finalize Fachschule
education
■ Possible STAKEHOLDER has not really evaluate available
options in details

8. Problem statement
"STAKEHOLDER needs a way to get
confidence to come back to Gymnasium
because STAKEHOLDER wants to continue
education but lacking confidence that it
will work"

9. STAKEHOLDER
■ Young person ~19 years old
■ Not confident in h(er/im)self
■ Wants to continue education in University
■ Has a passion to work with renewable energy
■ Has interesting ideas

10. PROBLEM / NEED
■ STAKEHOLDER needs a support to get confidence in
making next steps
■ STAKEHOLDER needs a support in making decision
about next steps

11. INSIGHT
■ STAKEHOLDER has made a mistake not spending enough time in
school doing the home work
■ Feeling that no homework is needed at the beginning of
education has eroded the discipline to make a homework
■ at some point of time due to no home work STAKEHOLDER has
"lost the track" in school education and was left behind
■ lack of success in finding the practicum has decreased self
confidence
■ STAKEHOLDER feels external pressure to make a next steps
■ Most of available options are not desirable for STAKEHOLDER
resulting in reluctance to make a decision
■ Available option to go back to Gymnasium is interesting, but fear
of failure prevents in making this step
■ There is no real pressure to make next step: "Home, food and
other things are available - why to bother"