Report of World Top 11 Apparel Brands on Social Media

1. PRESENTACIÓN JULIO 2014
Special Report
Top 11 Apparel Brands on
Social Media
January 2015

2. Target
The purpose of this report is to compare the global
social media profiles of the 11 most successful
Apparel Brands regarding their turnover volume.
The report aims to analyse and identify their
strategies and actions regarding social media.
2

3. Analysed Apparel Brands
3

4. Top 11 Apparel Industry's KPIs - January 2015
Industry
Unique
Audience:
16,948,761
Average # of
Posts:
623
Average
Engagement
Rate (ER) per
Post:
181
Industry
Unique
Audience:
845,842
Average # of
Posts:
3
Average
Engagement
Rate (ER) per
Post:
120,843
Industry
Unique
Audience:
131,939,563
Average # of
Posts:
56
Average
Engagement
Rate (ER) per
Post:
1,462
4

5. Top 11 Apparel Brands - Benchmark:
Source Alianzo Analytics
5

6. Facebook is the most important Social Network
for Apparel Brands
AUDIENCE
●
This industry brings together more than 131,939,563 (among the top 11 brands). AMAZING! THINK ABOUT MONEY!
●
Victoria's Secret, Zara and H&M gather almost 56% of the audience, making a big difference with respect to the other
leading brands. THESE BRANDS RULE THE MARKET ON FACEBOOK!
●
The main audience in this industry are women.
CONTENT
●
Apparel Brands are very active in content generation on their profiles, with an average of 2 posts/day.
GREAT!
●
Abercrombie & Fitch stands out as the most active brand, publishing a volume of content 2.5 times higher than the
average.
●
In general, Apparel Brands focus their content strategy on links to their products to try to sell online.
ENGAGEMENT
●
The average industry engagement is 69,955 interactions per month. This is the number of interactions that users make
per month. GREAT ENGAGEMENT! 2,332 INTERACTIONS PER DAY!
●
Victoria's Secret achieves the best engagement results per month with 301,496 interactions.
QUADRUPLICATES THE ENGAGEMENT!
6

7. 7
●
The main countries for the two leading brands (Victoria's Secret and Zara) are The United States and Mexico.
●
The average fan is an American Woman.
●
Victoria's Secret talks about: photos of their clothes to buy online, events, photos of famous models and spots.
●
Zara talks about: their campaigns and photos of their clothes to buy online.
The United States and Mexico are the countries where the
main audience is

8. 8
Spots, Photos of Events and Apparel
achieve the best result of engagement
1. Victoria's Secret (59,788 interactions) 3. GAP (40,329 interactions)
4. Abercrombie & Fitch
(35,964 interactions)
2. Calvin Klein
(680,644 interactions)
8

9. 9
AUDIENCE
INTERACTIONS /
MONTH
INTERACTIONS /
CONTENT1º
2º
3º
CONTENT ENGAGEMENT
1º
2º
3º
1º
2º
3º
Top 3 Apparel Brands on Facebook – January 2015
1º
2º
3º
9

10. Top 11 Apparel Brands - Benchmark:
Source Alianzo Analytics
10

11. Twitter is the social network where Apparel Brands
are more active
11
●
Uniqlo does not have a global profile on Twitter.
AUDIENCE
●
The Top 11 Apparel Brands have a unique audience of 16,948,761 unique users.
●
Victoria's Secret and H&M bring together a 61% of the audience, gathering more than half of the market.
WHAT ACTIVE BRANDS!
CONTENT
●
Apparel brands publish an average of almost 21 tweets per day.
●
Next comes the most active brand with 3,153 tweets/month. 5 TIMES HIGHER THAN THE AVERAGE!
●
In general, Apparel Companies use customized hashtags, mentions of people related to the brand and
photos of events with famous people.
ENGAGEMENT
●
The average engagement generated per month in this industry is 31,879 interactions/month.
●
Victoria's Secret has the highest engagement per month (196,281 interactions/month), although they are
not the ones who tweet most (Next).
GREAT JOB VICTORIA'S SECRET!

12. 12
Photos with famous people get the best
engagement result
12
1. Calvin Klein
(184,431 interactions)
3. Next (2,656 interactions)
4. Ralph Lauren
(2,280 interactions)
2. Victoria's Secret
(5,420 interactions)

13. 13
AUDIENCE
INTERACTIONS /
MONTH
INTERACTIONS /
CONTENT
13
1º
2º
3º
CONTENT ENGAGEMENT
1º
2º
3º
1º
2º
3º
Top 3 Apparel Brands on Twitter – January 2015
1º
2º
3º

14. Top 11 Apparel Brands - Benchmark:
Source Alianzo Analytics
14

15. YouTube generates the best engagement on the
Apparel Industry
15
●
Uniqlo does not have a global profile on YouTube.
AUDIENCE
●
The unique audience reached by the Top 11 Apparel Companies in the Apparel Industry is
615,414 unique users.
●
Victoria's Secret is the brand with the biggest audience, gathering a 73% of the total market.
AWESOME! PEOPLE LOVE THEIR CHANNEL!
CONTENT
●
The average content generated per month on YouTube is 3 videos.
●
There are brands such as Abercrombie & Fitch, Zara and American Eagle Outfitters that do not upload any
videos.
●
The brands that more videos upload is Victoria's Secret with 13 videos.
●
Their video contents includes: interviews with top models, spots and workout videos.
ENGAGEMENT
●
The average engagement content is 845,842 interactions per month. This data indicates those interactions
made by users with content posted by Apparel Brands. GREAT! THE BEST RESULT OF ENGAGEMENT
●
Calvin Klein gets the highest engagement with 5,084,686 interactions per month, in spite of not being the
most popular brand. WELL DONE CALVIN KLEIN!

16. 16
Famous people and Events research were the
most viewed video topics
16
1. Calvin Klein (2,194,890 views) 2. Victoria's Secret (1,872,152 views)
3. Tommy Hilfiger (25,605 views) 4. Ralph Lauren (1,445 views)

17. 17
AUDIENCE
INTERACTIONS /
MONTH
INTERACTIONS /
CONTENT
17
1º
2º
3º
CONTENT ENGAGEMENT
1º
2º
3º
1º
2º
3º
Top 3 Apparel Brands on Youtube – January 2015
1º
2º
3º

18. 18
●
Facebook is the most important social network for the Apparel Industry with almost 132 million unique users.
●
Victoria's Secret, Zara and H&M gather the 54% of the total audience.
●
Apparel Brands are not very active in generating content on their profiles, with an average of 2 posts/month.
●
In general, Apparel Brands focus their content strategy on links to their products to try to sell online.
●
Twitter is the social network where Apparel Brands publish more. Next comes the most active brand with
an average of more than 100 tweets per day.
●
Being the most popular brand (Victoria's Secret) does not mean being the one with the best engagement (Calvin Klein).
●
Photos with famous people achieve the best engagement result on Twitter.
●
Youtube generates the best engagement in the Apparel Industry.
●
Victoria's Secret captures the 73% of the total unique audience.
●
The main published content includes: interviews with top models, spots and workout videos.
Conclusions
18

19. 19
GOOD PRACTICES
Victoria's Secret generates a lot of content on all of their
social networks.
Apparel Brands usually use customized hashtags.
These items create generated memories.
Fashion Brands use Pinterest, Instagram and Google+
in their social media strategy.
All brands use a lot of apparel photos in their content
strategy. It is also helpful to use tips to facilitate
dressing.
*Mistery Shopper: Victoria's Secret, H&M and Zara
answer very well to user enquiries. The quality of their
responses is perfect.
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BAD PRACTICES
Zara, GAP, Abercrombie & Fitch and American Eagle
Outfitters do not upload any video on Youtube. This
network is very important for a good social media strategy in
order to have your own online TV and promote your
products.
Mistery Shopper: the rest of the apparel brands should
improve their customer care, as they do not reply to user
enquiries.
*Mistery Shopper: We have analysed the degree of real interaction between
Apparel Brands and their customers/followers. We have used real profiles on
various social networks.

20. 20
METHODOLOGY
Analysed Period: From 01/02/2015 to 02/02/2015 (1 month)
Criteria
The analysed profiles have been those that have a global appearance (they do not refer to a specific country) and
whose main language is English.
Sources
- http://www.retail-index.com/Sectors/FashionClothingRetailersinEurope.aspx
- http://www.fastretailing.com/eng/ir/direction/position.html
- http://www.mbaskool.com/fun-corner/top-brand-lists/9879-top-10-apparel-brands-in-the-world-2014.html?limitstart=0
- www.alianzo.com
●
'Alianzo Rank'
●
'Alianzo Analytics'
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21. 21
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