1. GLOBAL Infotech – Private and Confidential – August 2014
INTERNAL DIISCUSSION PURPOSES ONLY. NOT FOR CIRCULATION.
CAPTURING CHINA’S FINTECH FUTURE
Refining Global Infotech’s competitive positioning in the Chinese Fintech market
NEWHUADU BUSINESS SCHOOL – SUMMER 2014
2. GLOBAL Infotech – Private and Confidential – August 2014
INTERNAL DIISCUSSION PURPOSES ONLY. NOT FOR CIRCULATION.
Global Infotech
FINTECH COMPETITIVE ADVANTAGE ASSESSMENT
INTRODUCTION EXECUTIVE SUMMARY SECTION ONE SECTION TWO SECTION THREE
GIT
2
TABLE OF CONTENTS
Introduction Our assignment’s goal and approach.
Executive summary Recommendations and justifications.
Section one The global IT market is comprised of four sub-industries in which market
leaders have utilized similar practices that have allowed them to expand both
domestically and internationally.
Section two Through a formulated matrix, we measured common trends in American
FinTech companies and pinpointed characteristics of FinTech companies that
yield real return. In essence, we have found growth areas that GIT can focus
its resources on in order to experience these returns.
Section three Through better talent acquisition methods and stronger expansion plans, GIT
can sharpen its competitive edge in the global market.
3. GLOBAL Infotech – Private and Confidential – August 2014
INTERNAL DIISCUSSION PURPOSES ONLY. NOT FOR CIRCULATION.
Global Infotech
FINTECH COMPETITIVE ADVANTAGE ASSESSMENT
INTRODUCTION EXECUTIVE SUMMARY SECTION ONE SECTION TWO SECTION THREE
GIT
3
Our goal is to help Global Info Soft improve its competitive positioning through utilization of
American practices.
Global Infotech‘s situation and complication are…
They are a market leading financial services IT provider in China, with nearly all of the country’s largest banks as customers and
embryonic market expansion plans in both new markets as well as geographies.
The company’s ability to expand is hampered by a lack of talent acquisition (an industry wide problem) and comprehension of
Western business practices.
4. GLOBAL Infotech – Private and Confidential – August 2014
INTERNAL DIISCUSSION PURPOSES ONLY. NOT FOR CIRCULATION.
Global Infotech
FINTECH COMPETITIVE ADVANTAGE ASSESSMENT
INTRODUCTION EXECUTIVE SUMMARY SECTION ONE SECTION TWO SECTION THREE
GIT
4
TABLE OF CONTENTS
Introduction Our assignment’s goal and approach.
Executive summary Recommendations and justifications.
Section one The global IT market is comprised of four sub-industries in which market
leaders have utilized similar practices that have allowed them to expand both
domestically and internationally.
Section two Through a formulated matrix, we measured common trends in American
FinTech companies and pinpointed characteristics of FinTech companies that
yield real return. In essence, we have found growth areas that GIT can focus
its resources on in order to experience these returns.
Section three Through better talent acquisition methods and stronger expansion plans, GIT
can sharpen its competitive edge in the global market.
5. GLOBAL Infotech – Private and Confidential – August 2014
INTERNAL DIISCUSSION PURPOSES ONLY. NOT FOR CIRCULATION.
Global Infotech
FINTECH COMPETITIVE ADVANTAGE ASSESSMENT
INTRODUCTION EXECUTIVE SUMMARY SECTION ONE SECTION TWO SECTION THREE
GIT
5
Executive Summary
Through our engagement we have found that GIT is a leading
financial technology (referred to as “FinTech”) company who has
a history of experimenting with expansion plans to exercise on
market opportunities. However, we have found through our
comparable company matrix that GIT can do this by adopting
two key trends that are followed by top preforming American
FinTech companies. These two trends include the strategic
usage of the human resources and using common expansion
methods to capitalize on future business opportunities. The
common expansion methods include international and domestic
acquisitions, rebranding, and strong web presence. In addition,
GIT can manage HR as a strategic component by enhancing
internal communications, finding basis of measurement of HR’s
success through surveys and professional HR analytics
program, and creating strong training and talent acquisition
programs. In essence, GIT can become the world’s leading
FinTech company by adopting these solutions.
6. GLOBAL Infotech – Private and Confidential – August 2014
INTERNAL DIISCUSSION PURPOSES ONLY. NOT FOR CIRCULATION.
Global Infotech
FINTECH COMPETITIVE ADVANTAGE ASSESSMENT
INTRODUCTION EXECUTIVE SUMMARY SECTION ONE SECTION TWO SECTION THREE
GIT
6
TABLE OF CONTENTS
Introduction Our assignment’s goal and approach.
Executive summary Recommendations and justifications.
Section one The global IT market is comprised of four sub-industries in which market
leaders have utilized similar practices that have allowed them to expand both
domestically and internationally.
Section two Through a formulated matrix, we measured common trends in American
FinTech companies and pinpointed characteristics of FinTech companies that
yield real return. In essence, we have found growth areas that GIT can focus
its resources on in order to experience these returns.
Section three Through better talent acquisition methods and stronger expansion plans, GIT
can sharpen its competitive edge in the global market.
7. GLOBAL Infotech – Private and Confidential – August 2014
INTERNAL DIISCUSSION PURPOSES ONLY. NOT FOR CIRCULATION.
Global Infotech
FINTECH COMPETITIVE ADVANTAGE ASSESSMENT
INTRODUCTION EXECUTIVE SUMMARY SECTION ONE SECTION TWO SECTION THREE
GIT
7
Globally, the IT market is a six trillion RMB industry which is segmented into 4 sub-industries.
GIT focuses on three of them.
Information Technology
Computer
Commercial Services
Computer Software Computer Storage
and Peripherals
Consumer Services
and Internet
• The solutions sub-
industry provides project-
based services,
outsourcing, and support
training services.
• The software sub-industry
is currently being
dominated by cloud
computing with SAAS,
PAAS, IAAS leading the
charge.
• Data management
services provides storage
systems and data centers
for clients who are in a
need.
8. GLOBAL Infotech – Private and Confidential – August 2014
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Global Infotech
FINTECH COMPETITIVE ADVANTAGE ASSESSMENT
INTRODUCTION EXECUTIVE SUMMARY SECTION ONE SECTION TWO SECTION THREE
GIT
8
In each industry, market leaders implement a particular value proposition to maximize
profitability and competitive advantage over rivals.
Software Leaders
Company Country Market Share
Microsoft United States 29.2%
IBM United States 14.4%
Oracle United States 13.9%
SAP Germany 8.3%
Ericsson Sweden 4.0%
Symantec United States 3.2%
HP United States 2.8%
EMC United States 2.6%
Adobe United States 2.2%
CA Technologies United States 2.2%
Vmware United States 2.1%
Fjitsu Japan 1.6%
Sales force.com United States 1.4%
SAS United States 1.3%
Hitachi Japan 1.3%
Other 9.6%
** PwC Global 100 Software Leaders (sample of 25 companies)
• IT outsourcing, project‐based services, and
system integrations has become more
lucrative due to the globalization,
privatization, deregulation, and
technological innovation trends faced by
clients.
• Management records and transactions
in the most efficient manner.
• Recently shifted from hardware products
to software and solutions.
Solutions Leaders
Company Name Country Market share
IBM United States 7.4%
Booz Allen Hamilton United States 7.0%
Accenture Ireland 5.9%
Deloitte United Kingdom 5.0%
Capgemini France 3.8%
KPMG Netherlands 3.2%
Hitachi Japan 2.3%
HP EDS United States 2.2%
Oracle Corp. United States 2.0%
**Standard & Poor's Industry Survey:CCS
Solutions Software Data Management Services Leders
Company Name Country Market share
IBM United States 14.5%
Accenture Ireland 14.1%
Cognizant United States 5.9%
Tata Consultancy India 5.2%
HP Enterprise United States 4.1%
Infosys India 3.9%
Atos France 2.9%
Capgemini France 2.8%
Wipro India 2.7%
Logica United Kingdom 2.4%
** Standard & Poor's Industry Survey: Data Storage and peripherals
Data Management
VALUE PROPOSITIONS
9. GLOBAL Infotech – Private and Confidential – August 2014
INTERNAL DIISCUSSION PURPOSES ONLY. NOT FOR CIRCULATION.
Global Infotech
FINTECH COMPETITIVE ADVANTAGE ASSESSMENT
INTRODUCTION EXECUTIVE SUMMARY SECTION ONE SECTION TWO SECTION THREE
GIT
Computer Commercial Services: IT outsourcing, project-based services, and system integrations have
become more lucrative due to the globalization, privatization, deregulation, and technological innovation
trends faced by clients.
9
Proportions of Capital Spending in CCS Operating Revenue (in billion of RMB)
Cloud computing is one of the major growth drivers
in the industry due to results of huge cost savings.
System integration experiencing growth due to
proliferation of technology advancement.
Project-based services include business
consulting, system integrations, network consulting
and integration and custom application
development.
Outsourcing includes services that the client needs
in order to perform a portion of the client’s data
processing and data management tasks.
Support/training services include hardware
deployment and support, software deployment and
support, and IT education and training.
10. GLOBAL Infotech – Private and Confidential – August 2014
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Global Infotech
FINTECH COMPETITIVE ADVANTAGE ASSESSMENT
INTRODUCTION EXECUTIVE SUMMARY SECTION ONE SECTION TWO SECTION THREE
GIT
Computer Software: Due to the strategic usage of the three main components in cloud
computing, cloud systems will be the leading product in the computer software industry.
10
Operating Revenue (in billion of RMB)
Cloud computing continues to grow due to lower
upfront cost.
SAAS is steadily taking over the market comparing
to “on premise” solutions.
Database management system is another leading
product.
Cloud Computing System
IaaS PaaS SaaS
Host Build Consume
IaaS – hardware and software that powers servers,
storage networks, and operating systems.
PaaS – tools and services designed to make
coding and deploying applications.
SaaS - Applications designed for end-users
delivered over the web.
11. GLOBAL Infotech – Private and Confidential – August 2014
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Global Infotech
FINTECH COMPETITIVE ADVANTAGE ASSESSMENT
INTRODUCTION EXECUTIVE SUMMARY SECTION ONE SECTION TWO SECTION THREE
GIT
Computer Storage and Peripherals: Due to the complexity of data being generated by
companies, data storage will maintain a stable growth in the IT market.
11
Operating Revenue (in billion of RMB) Big Data Technology Stack
Most servers are only utilizing a fraction of their
processing power due to “server sprawl” which can
be solved through virtualization.
Data storage will maintain a stable growth in the IT
industry.
Recently shifted towards software and services due
to customizable solutions.
The amount of data that enterprises are generating
is growing exponentially.
Regulations such as Sarbanes-Oxley requires
companies to store information for at least seven
years which has caused a higher demand for data
management.
Technological advances of disk storage devices
have resulted in a decline in the costs of raw
storage per gigabyte.
12. GLOBAL Infotech – Private and Confidential – August 2014
INTERNAL DIISCUSSION PURPOSES ONLY. NOT FOR CIRCULATION.
Global Infotech
FINTECH COMPETITIVE ADVANTAGE ASSESSMENT
INTRODUCTION EXECUTIVE SUMMARY SECTION ONE SECTION TWO SECTION THREE
GIT
Within the IT industry across the board, market leaders have these four characteristics:
12
Provide
expertise on
Products
Provide
resources to
one or many
markets
Flexibility
through
product
offerings
Superior
customer
service
• Experienced
employees deliver
complete solutions.
• IT companies have a
strong position in
their respective
markets and strong
brand name that
customers relate to.
• Provide flexible
client service
through hotline and
educational
programs.
• Clients’ complex
problems need
complex products
and solutions.
13. GLOBAL Infotech – Private and Confidential – August 2014
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Global Infotech
FINTECH COMPETITIVE ADVANTAGE ASSESSMENT
INTRODUCTION EXECUTIVE SUMMARY SECTION ONE SECTION TWO SECTION THREE
GIT
Companies such as Bloomberg, applied the four characteristics internally and externally,
companies are able to capitalize on their market share
13
Provide expertise on products
Superior customer serviceProvide resources to one or
more markets
Flexibility through product
offerings
Bloomberg has customer
service teams available
24/7 to answer calls in 160
countries.
Offerings include
Bloomberg: Professional
Service, News, Television,
Markets, Law, View,
Tradebook, & Beta.
Bloomberg provides
consulting services to
clients.
Consulting services focused
in product usage.
Bloomberg provides
services to firms all over
the world.
14. GLOBAL Infotech – Private and Confidential – August 2014
INTERNAL DIISCUSSION PURPOSES ONLY. NOT FOR CIRCULATION.
Global Infotech
FINTECH COMPETITIVE ADVANTAGE ASSESSMENT
INTRODUCTION EXECUTIVE SUMMARY SECTION ONE SECTION TWO SECTION THREE
GIT
14
TABLE OF CONTENTS
Introduction Our assignment’s goal and approach.
Executive summary Recommendations and justifications.
Section one The global IT market is comprised of four sub-industries in which market
leaders have utilized similar practices that have allowed them to expand both
domestically and internationally.
Section two Through a formulated matrix, we measured common trends in American
FinTech companies and pinpointed characteristics of FinTech companies that
yield real return. In essence, we have found growth areas that GIT can focus
its resources on in order to experience these returns.
Section three Through better talent acquisition methods and stronger expansion plans, GIT
can sharpen its competitive edge in the global market.
15. GLOBAL Infotech – Private and Confidential – August 2014
INTERNAL DIISCUSSION PURPOSES ONLY. NOT FOR CIRCULATION.
Global Infotech
FINTECH COMPETITIVE ADVANTAGE ASSESSMENT
INTRODUCTION EXECUTIVE SUMMARY SECTION ONE SECTION TWO SECTION THREE
GIT
We effectively developed a company comparable matrix that attempts to capture strong
characteristics held by companies similar to GIT.
15
American Financial Technology Companies
Cognizant Technology Solutions Corporations3.5 Moody's Analytics WAUSAU Financial Systems CRIF
Diebold, Inc. TransFirst Holdings Primatics Financial Aegis Global Communications
SunGard Pegasystems Inc. Indecomm Corporation Calypso Technology
CA Technologies Interactive Data Croporation Novantas, Inc. Fundtech
Total System Services, Inc. Charles River Development FIS BancTec, Inc.
DST Systems Computer Services Inc. Fiserv, Inc. Bottomline Technologies, Inc.
SAS institute Virtusa Coporation NCR Corporation Vasco Data Security Oakbrook International Inc.
Jack Henry & Associates, Inc. Collabera Lender Processing Services Carlisle & Gallagher Consulting Group
Genpact Investment Technology Group First Data Corporation ARGO Data Resource Corporation
Misys NIIT Technologies Inc. CoreLogic Scorto Corp
Broadridge Financial Solutions, Inc. Eagle Investment Systems LLC Equifax Viewpointe
FICO NICE Actimize ACI worlwide, inc. EFT Source, Inc.
Syntel TransCentra, Inc. SS&C Technologies Scivantage
Wolters Kluwer Financial Services ISGN Corporation Experian Group eMASON, Inc.
Digital Insight (Financial Services) COCC IPC Systems, Inc. Bloomberg Financial L.P.
Mcgraw Financial Eze Castle Integration OpenLink Financial LLC Markit Ltd
Advent Software BancVue Ltd Harland Financial Solutions IHS Inc.
The comparable matrix includes a universe of US companies that operate in the same industry as GIT.
In addition, the comparable matrix was filtered down to the criteria that fits the current picture of GIT in its respected market.
After interviewing managers and directors, we have properly assumed that GIT is a market leader in its industry and provides a range
of products to meet their client’s needs.
16. GLOBAL Infotech – Private and Confidential – August 2014
INTERNAL DIISCUSSION PURPOSES ONLY. NOT FOR CIRCULATION.
Global Infotech
FINTECH COMPETITIVE ADVANTAGE ASSESSMENT
INTRODUCTION EXECUTIVE SUMMARY SECTION ONE SECTION TWO SECTION THREE
GIT
The comparable matrix was narrowed by choosing market leading FinTech companies that are
diversified in their product offerings
16
Market Share Product Diversification
Other
Top 10
Active Market
Participants
We categorized the companies in three tiers of market
leaders
The “Top 10” tier includes the top 10 market leaders.
The “Active Market Participants” tier includes
companies that are not in the top ten but still have a
competitive market position.
The “Other” tier includes the remaining companies
that are not included in the previously mentioned
tiers.
The FinTech Product Shelf includes all of the common
categories of products and services that American
FinTech Companies offer.
The list was developed through resources published by
“The American Banker: Top 100 FinTech companies.”
We assumed that investments in three categories of
products resembled diversification since an average
American FinTech company provide three different
categories of products to their clients.
17. GLOBAL Infotech – Private and Confidential – August 2014
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Global Infotech
FINTECH COMPETITIVE ADVANTAGE ASSESSMENT
INTRODUCTION EXECUTIVE SUMMARY SECTION ONE SECTION TWO SECTION THREE
GIT
Conclusion: GIT has room to grow in capitalization and strategic use of HR by exercising
opportunities to achieve a stronger market share and efficient work force
17
Strong HR Usage High capitalization on market share
2.8
3.2 2.7
4.3
2.0
Top 10 Market Leaders
Company Market Share
Bloomberg Financial L.P. 13.6%
FIS 8.4%
Mcgraw Financial 8.0%
NCR Corporation 5.2%
Diebold, Inc. 4.5%
SunGard 4.1%
IHS Inc. 3.0%
CA Technologies 2.9%
Total System Services, Inc. 2.2%
DST Systems 2.0%
Distribution of companies by Using the Lecturer Scale
During our analysis, we have found a common trend that the
leading FinTech companies also treated their HR
department as a strategic component rather than a pure-
admin segment of the value chain.
We determined the quality of a company’s HR department
by formulating an IT service matrix.
A common trend with the top ten market leaders is that most
them used common expansion methods to capitalize on
business opportunities.
85.3% of successful
and diversified
companies have
strong HR
18. GLOBAL Infotech – Private and Confidential – August 2014
INTERNAL DIISCUSSION PURPOSES ONLY. NOT FOR CIRCULATION.
Global Infotech
FINTECH COMPETITIVE ADVANTAGE ASSESSMENT
INTRODUCTION EXECUTIVE SUMMARY SECTION ONE SECTION TWO SECTION THREE
GIT
18
TABLE OF CONTENTS
Introduction Our assignment’s goal and approach.
Executive summary Recommendations and justifications.
Section one The global IT market is comprised of four sub-industries in which market
leaders have utilized similar practices that have allowed them to expand both
domestically and internationally.
Section two Through a formulated matrix, we measured common trends in American
FinTech companies and pinpointed characteristics of FinTech companies that
yield real return. In essence, we have found growth areas that GIT can focus
its resources on in order to experience these returns.
Section three Through better talent acquisition methods and stronger expansion plans, GIT
can sharpen its competitive edge in the global market.
19. GLOBAL Infotech – Private and Confidential – August 2014
INTERNAL DIISCUSSION PURPOSES ONLY. NOT FOR CIRCULATION.
Global Infotech
FINTECH COMPETITIVE ADVANTAGE ASSESSMENT
INTRODUCTION EXECUTIVE SUMMARY SECTION ONE SECTION TWO SECTION THREE
GIT
Room for growth: GIT should exercise the following opportunities to sharpen its competitive
edge in the global market in order to achieve a stronger market share and work force.
19
Global InfoTech
GIT is facing an industry problem—talent
acquisition.
In order to grow and attract competent
workers, GIT should revamp it’s training
program and develop a university program in
which students are exposed to the technical
knowledge in the FinTech industry.
GIT can capitalize on their market share by
expanding in to international markets using
strong and proven expanding methods.
20. GLOBAL Infotech – Private and Confidential – August 2014
INTERNAL DIISCUSSION PURPOSES ONLY. NOT FOR CIRCULATION.
Global Infotech
FINTECH COMPETITIVE ADVANTAGE ASSESSMENT
INTRODUCTION EXECUTIVE SUMMARY SECTION ONE SECTION TWO SECTION THREE
GIT
GIT can capitalize on business opportunities in three ways.
20
Domestic Customer Acquisition
Web Presence
Rebranding
Adopting proven methods of market
expansion.
Company’s image reflects its core
values.
Strong web presence can reinforce
the company’s brand.
21. GLOBAL Infotech – Private and Confidential – August 2014
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Global Infotech
FINTECH COMPETITIVE ADVANTAGE ASSESSMENT
INTRODUCTION EXECUTIVE SUMMARY SECTION ONE SECTION TWO SECTION THREE
GIT
GIT can capitalize on business opportunities adopting proven methods of market expansion.
21
Building a
direct sales
force
Securing
Local
Partners
Acquisition
Building an
international
footprint
It lasted two weeks in
Cameroon, but the project
is currently postponed due
to a language barrier. They
have to translate the
software into French.
This project was
to transform
postal offices
into postal
banks
May 2013
collaboration with
Huawei in
Cameroon. They
Also have projects
in Burma.
22. GLOBAL Infotech – Private and Confidential – August 2014
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Global Infotech
FINTECH COMPETITIVE ADVANTAGE ASSESSMENT
INTRODUCTION EXECUTIVE SUMMARY SECTION ONE SECTION TWO SECTION THREE
GIT
Although GIT is making the right moves in terms of vertical expansion it can become the
leading FinTech company in Asia by experiencing successful business practices
22
GIT’s services are in
demand, but they
don’t have enough
employees to
undertake all of the
potential projects.
They are now doing a
project for a Life
Insurance company.
They have already
targeted certain
small/medium banks
(around 200).
They are currently
negotiating
cooperation with
government
departments.
Better Market Position
Acquisition
Proactive workforce
planning
Acquiring talent
who fits in the
culture
23. GLOBAL Infotech – Private and Confidential – August 2014
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Global Infotech
FINTECH COMPETITIVE ADVANTAGE ASSESSMENT
INTRODUCTION EXECUTIVE SUMMARY SECTION ONE SECTION TWO SECTION THREE
GIT
Fiserv, a FinTech company similar to GIT, used a domestic acquisitions approach to create
value.
23
The company's operations are highly
concentrated in the US. Despite having a
strong solutions portfolio, the company has not
been able to expand its presence significantly
outside the US. In FY2012, it derived 93% of
the total revenues from the US. Although the
company has international operations in
eighteen countries, it was able to generate
only 7% of its revenues from these operations
in FY2012. By contrast, its competitors Fidelity
National Information Services and Visa
generated 20% and 45.1% of their total
revenues from international operations,
respectively, in FY2012.
Founded in 1984
with 350
employees and
worth $21 million.
By 2009 it was
worth $4.7 billion
and employed
over 19,000
people.
Fiserv has a
broad portfolio of
products and
services which
enable the
company to
generate
recurring
revenue.
Fiserv has
acquired 19 firms
over the last nine
years, including
one of it’s largest
competitors.
Fiserv now has a
7.3 % market
share.
24. GLOBAL Infotech – Private and Confidential – August 2014
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Global Infotech
FINTECH COMPETITIVE ADVANTAGE ASSESSMENT
INTRODUCTION EXECUTIVE SUMMARY SECTION ONE SECTION TWO SECTION THREE
GIT
Rebranding can lead to higher returns of higher value.
24
0
10
20
30
40
50
60
70
Stock Price
Date
FICO Stock History
A company can
become limited by a
product-identified, a
geographically-
identified, outdated
or misleading
company name or
even logo.
Revitalizing the
company's image,
especially in an ever-
changing industry such
as IT, opens the
opportunity to clarify the
company's image, while
allowing room for future
growth and
innovativeness.
"March 10, 2009: In the
interest of clarity and
consistency, Fair Isaac
Corporation today
announced that it has
officially adopted the
brand FICO as its
corporate identity."
In just two months "Our
stock has risen 80%,
and analysts say the
brand renewal was
certainly a cause "It was
very well received. It is
serving its purpose as a
source of energy
internally as well as
externally."
Rebranding
25. GLOBAL Infotech – Private and Confidential – August 2014
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Global Infotech
FINTECH COMPETITIVE ADVANTAGE ASSESSMENT
INTRODUCTION EXECUTIVE SUMMARY SECTION ONE SECTION TWO SECTION THREE
GIT
Strong web presence will increase value through many aspects.
25
Web
Presence
Visibility
Reach
Customer
Service
Competition
Credibility
• Customers can easily find your company.
• Available at any location.
World wide access.
• Can contacted if
customers have
questions or problems.
• Will set you apart from
your competition. Can
attract potential
customers.
• Lets investors, employees, partners
know that you are a serious business.
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Global Infotech
FINTECH COMPETITIVE ADVANTAGE ASSESSMENT
INTRODUCTION EXECUTIVE SUMMARY SECTION ONE SECTION TWO SECTION THREE
GIT
Effective Human Resource Management through common practices will strengthen overall
business plan
26
Communications
Measurement
Talent Acquisition
Training
• Finding a metric to
measure HR
success will help
companies
allocate resources.
• Includes aligning,
Quick Access to
information, and
Open Flow of
Communications.
• Developing an effective
approach to training will
result in optimal delivery.
• Using innovative talent acquisition approaches, GIT
can develop its own talent rather than acquiring talent.
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Global Infotech
FINTECH COMPETITIVE ADVANTAGE ASSESSMENT
INTRODUCTION EXECUTIVE SUMMARY SECTION ONE SECTION TWO SECTION THREE
GIT
Communications: "Regardless of the changes in technology, the market for well-crafted
messages will always have an audience."
— Steve Burnett
The Burnett Group
27
Aligning
•Aligning conversations and
employing communications in
all directions gives upper
management the opportunity
to understand their workers
more.
•Informal discussions leads to
closer relationships and higher
employee loyalty.
Quick Access to Information
• Managers who demonstrate
high levels of accessibility
are more apt to have
employees who feel
comfortable stopping by for a
quick chat to bring difficult
issues, situations, or ideas to
the attention to managers.
Open Flow of Communications
• Organizations that with both
highly effective.
communication and change
management practices are 2.5
times more likely to
outperform their competition.
• These companies are 8 times
more likely to continue
exhibiting new behaviors and
skills after changes are made.
28. GLOBAL Infotech – Private and Confidential – August 2014
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Global Infotech
FINTECH COMPETITIVE ADVANTAGE ASSESSMENT
INTRODUCTION EXECUTIVE SUMMARY SECTION ONE SECTION TWO SECTION THREE
GIT
Xerox demonstrates great communications
28
Xerox is aggressively reinforcing its core values worldwide.
Informal face-to-face dialogue between senior management and
employees at a multitude of levels is a key piece of that strategy.
“Measuring and sensing employee attitudes--and doing something about
the feedback--is not for every company. Many organizations will not
commit the prolonged attention and financial investment to continue the
process.”
"High levels of motivation and satisfaction among our people will yield
higher customer satisfaction. It's a closed loop that just keeps going on
and on as long as we do something about the feedback.
There are no 'quick fix‘ solutions for achieving high levels of employee
motivation and satisfaction," emphasizes former CEO and Chairperson,
Mulcahy. "While we've been pleased with the survey results in
comparison to external norms, continuous improvement is still needed.
“
“
29. GLOBAL Infotech – Private and Confidential – August 2014
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Global Infotech
FINTECH COMPETITIVE ADVANTAGE ASSESSMENT
INTRODUCTION EXECUTIVE SUMMARY SECTION ONE SECTION TWO SECTION THREE
GIT
Measurement: Using different metric systems such as the 5-point Likert scale
provides effective means of measurement of HR initiatives such as talent acquisition
programs and training.
• 5-point Likert scales are used to measure the various variables and data.
– The Likert Scale is a psychometric scale commonly involved in research that employs
questionnaires. It is the most widely used approach to scaling responses in survey research,
such that the term is often used interchangeably with rating scale.
29
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Global Infotech
FINTECH COMPETITIVE ADVANTAGE ASSESSMENT
INTRODUCTION EXECUTIVE SUMMARY SECTION ONE SECTION TWO SECTION THREE
GIT
Measurement: Through surveys, GIT can effectively measure work force productivity
• Measurement of
• HRM effectiveness should be periodically updated and refined. Measurement tools should be in place
that gauge the impact of culture initiatives and their influence on employee behavior.
30
Attitude
Opinion
Satisfaction
Engagement
Performance Appraisals
360
Employer improvement
Employee Exit
Employee Benefits
Professional Development
Assess employees’ emotions and feelings within the workplace.
Discover views and beliefs held by employees.
Determines the root cause of dissatisfaction issues, and target them
accordingly.
Measure how engaged, eager, and dedicated employees are with respect to their
job.
Management evaluates and provides feedback on employee job performance.
Examine the employee from multiple viewpoints, including coworkers,
supervisors, managers, subordinates, vendors, and customers.
Use to strategize ways to improve their organizational processes, and
identify areas of weakness.
Provides valuable insight into workplace relationships, training, opportunities for
growth, and work processes within an organization.
Helps organizations tailor benefit plans to their employees.
Ask employees if they feel they’ve been given the proper training and
development tools to advance their professional career goals in the workplace.
31. GLOBAL Infotech – Private and Confidential – August 2014
INTERNAL DIISCUSSION PURPOSES ONLY. NOT FOR CIRCULATION.
Global Infotech
FINTECH COMPETITIVE ADVANTAGE ASSESSMENT
INTRODUCTION EXECUTIVE SUMMARY SECTION ONE SECTION TWO SECTION THREE
GIT
Training: Through proper approach towards training, GIT can benefit
from a optimal workforce
31
Encourage a
Learning culture
Target
your
needs
Survey
employees
Survey employees to gauge their current
knowledge, otherwise budget is wasted
reaching already knowledgeable staff.
Target your needs. Identify the specific
skills you need to improve and the
timeframe within which you’d like to
meet your training goals to provide the
optimal payback.
Encourage a learning culture.
Employees should know that GIT cares
about enhancing their skills and wants
every worker — whether training or not
— to remain relevant and competitive
within their skill set.
32. GLOBAL Infotech – Private and Confidential – August 2014
INTERNAL DIISCUSSION PURPOSES ONLY. NOT FOR CIRCULATION.
INTRODUCTION EXECUTIVE SUMMARY SECTION NAME SECTION NAME SECTION NAME
GIT
Global Infotech
FINTECH COMPETITIVE ADVANTAGE ASSESSMENT
Skilled Employees
A common problem in the
IT community is talent
acquisition.
The main complaint that
firms have is finding
qualified candidates.
Accenture just launched their
Future Technology Leaders
program, which is aimed at first-
and second-year undergraduate
students. It offers them career
guidance, networking
opportunities, and a senior
executive as a mentor.
Students accepted into the
program (in the U.S. a GPA of at
least 3.0 is required), must attend
two workshops a year. They’ll
collaborate on a project with
other students in the program
from around the world and have
a chance to network with
students and Accenture
managers
The consultancy is currently
working with 35 universities
around the world.
Wipro Integrated Skill
Enhancement Programme
2014.
60-hour programme in a self-
paced format: 40-hour
Business Communication
Skills programme from
TaraSpan Solutions, 20-hour
Corporate Readiness module
that is proprietary to Wipro.
Students who complete the
program will receive a
certification which grants
them eligibility for a
placement at Wipro.
10 have been certified and
will join Wipro after
graduation
Talent Acquisition: Talent doesn’t necessarily have to be acquired, it can be developed.
32
33. GLOBAL Infotech – Private and Confidential – August 2014
INTERNAL DIISCUSSION PURPOSES ONLY. NOT FOR CIRCULATION.
Global Infotech
FINTECH COMPETITIVE ADVANTAGE ASSESSMENT
INTRODUCTION EXECUTIVE SUMMARY SECTION ONE SECTION TWO SECTION THREE
GIT
Talent Acquisition: Deloitte approaches talent acquisition with a recruitment site focused in the Netherlands
33
Built a dynamic website
•Deloitte in the Netherlands
built their own career site,
separate from the corporate
website.
Individual Profiles
•Recruiters create their own
profiles on the website and
interact with potential
employees
3 categories of users
•Students
•Young professionals
•Professionals.
•This classification determines
what content the applicant will
receive.
Created a real human feeling
•Personal bios
•Photos
•Facilitated the humanization of
the recruitment process
Goals
1) Help to fill the roles at Deloitte and reach the target of 1,000 new hires in 2010/2011
2) Develop a strong employer brand which attracts the “right” candidates for Deloitte
3) Drive traffic to their career website to create a funnel of candidates and supports
the employer brand
Results
•Direct hires through Social Media represent only 2% of their hires
•Indirect benefits of Social Media are much better (traffic, employer
branding.)
•The traffic on social media far surpassed the traffic on the job boards
where they were posting.
•Their recruiting costs (they were using some agencies) declined
34. GLOBAL Infotech – Private and Confidential – August 2014
INTERNAL DIISCUSSION PURPOSES ONLY. NOT FOR CIRCULATION.
Global Infotech
FINTECH COMPETITIVE ADVANTAGE ASSESSMENT
INTRODUCTION EXECUTIVE SUMMARY SECTION ONE SECTION TWO SECTION THREE
GIT
34
Newhuadu Business School
Mrs. Tina Zhou, IMBA Administrator
150-0138-8001
Zhaotong@nbs.edu.cn
Delivery Team
Ana, University of Texas of, Brownsville, Carrazco.ana@hotmail.com
Cyrus, Marymount University, Cnh58019@marymount.edu
Cody Provence, Georgia State University, Cprovence1@student.gsu.edu
Daren Seto, University of Maryland, Setod1@umbc.edu
Adil Rajabali, University of Houston, Adil_Rajabali@Yahoo.com
Consulting Manager
SP Bourgeois, Daedalus Advisory Services
+1 917 719 6371
spb@daedalusservices.com
CONTACT INFORMATION
35. Appendix
Detail findings on financial research and analysis provided in the report
NEWHUADU BUSINESS SCHOOL – SUMMER 2014
36. Global InfoTech Schedule 1
Table of Contents Page 1 of 1
Table of Contents
Solutions Operating Revenue Schedule 2
Computer Software Operating Revenue Schedule 3
Storage and Peripherals Operating Revenue Schedule 4
Company Comparable Matrix Summary Schedule 5
Comparable Company Matrix: Market Share Schedule 6
Comparable Company Matrix: Usage of HR Schedule 7
Comparable Company Matrix: Product Shelf Schedule 8
Notes:
37. Global InfoTech Schedule 2
Solutions Operating Revenue Page 1 of 1
Solutions Operating Revenue (in billions of RMB)
Product & Services Segment 2009 2010 2011 2012 2013 2014 2015 2016
Process & Outsources Services 489.5 492.8 531.1 553.4 576.6 605.5 635.7 667.5
IT Consulting & Other Services 902.5 942.4 1033.1 1105.7 1183.4 1242.6 1304.7 1369.9
TOTAL 1392.1 1435.2 1564.2 1659.1 1760.0 1848.0 1940.4 2037.4
Notes:
[1] Financial figures were used from Standard & Poor's Industry Overview: IT Commercial Services
[2] Used average growth of three years for 2012 and 2013 data.
[3] Used industry forecasted growth rate of 5 percent, provided by Channel insider for 2014-2016
38. Global InfoTech Schedule 3
Computer Software Operating Revenue Page 1 of 1
Computer Software Operating Revenue (in billions of RMB)
Product & Services Segment 2009 2010 2011 2012 2013 2014 2015 2016
Application Software 20.6 26.4 28.4 36.5 39.3 58.9 88.3 132.5
System Software 101.0 108.6 122.4 134.6 148.1 155.5 163.3 171.4
TOTAL 753.6 837.4 934.9 1061.2 1161.5 1329.1 1559.8 1884.3
Notes:
[1] Financial figures were used from Standard & Poor's Industry Overview: IT Commercial Services
[2] Used average growth of three years for 2012 and 2013 data.
[3] Used industry forecasted growth rate of 5 percent, provided by Channel insider for 2014-2016
39. Global InfoTech Schedule 4
Storage and Peripherals Operating Revenue Page 1 of 1
Storage and Peripherals Operating Revenue (in billions of RMB)
Product & Services Segment 2009 2010 2011 2012 2013 2014 2015 2016
Computer Storage & Peripherals 35.4 43.7 54.2 67.2 83.3 87.5 91.9 96.5
Data Storage Components 2.3 2.5 19.9 158.3 1,260.8 1,323.8 1,390.0 1,459.5
Hard Disk Drives 9.8 11.4 13.2 15.4 17.9 18.8 19.7 20.7
TOTAL 1,825.8 2,214.0 2,324.7 2,440.9 2,562.9 2,691.1 2,825.7 2,966.9
Notes:
[1] Financial figures were used from Standard & Poor's Industry Overview: IT Commercial Services
[2] Used average growth of three years for 2012 and 2013 data.
[3] Used industry forecasted growth rate of 5 percent, provided by Channel insider for 2014-2016
40. Global InfoTech Schedule 5
Company Comparable Matrix Summary Page 1 of 1
Company Comparable Matrix Summary
Standards met # of companies %
% Meet Strategic HR
Standards
Leader, Diversified, and Strategic HR 29.0 42.6% 85.3%
Leader, Diversified, and Admin HR 5.0 7.4%
Not a Leader, Not Diversified, Strategic HR 19.0 27.9% 55.9%
Not a Leader, Not Diversified, Admin HR 15.0 22.1%
Total 68.0
Notes:
[1] 85.3 percent of market leaders who are diversified also have a strategic HR in place.
41. Global InfoTech Schedule 6
Comparable Company Matrix: Market Share Page 1 of 1
Market Share
Company Name market Share
Bloomberg Financial L.P. 13.6%
FIS 8.4%
Mcgraw Financial 8.0%
Fiserv, Inc. 7.3%
NCR Corporation 5.2%
Cognizant Technology
Solutions Corporations 5.0%
Diebold, Inc. 4.5%
SunGard 4.1%
Lender Processing
Services 3.2%
IHS Inc. 3.0%
CA Technologies 2.9%
First Data Corporation 2.3%
Total System Services, Inc. 2.2%
DST Systems 2.0%
CoreLogic 1.9%
SAS institute 1.8%
Jack Henry & Associates,
Inc. 1.8%
Equifax 1.6%
Markit Ltd 1.6%
Genpact 1.3%
Misys 1.3%
Broadridge Financial
Solutions, Inc. 1.1%
ACI worlwide, inc. 1.0%
FICO 0.9%
SS&C Technologies 0.9%
Experian Group 0.8%
Syntel 0.8%
IPC Systems, Inc. 0.8%
Wolters Kluwer Financial
Services 0.6%
Digital Insight (Financial
Services) 0.6%
Advent Software 0.6%
Moody's Analytics 0.5%
TransFirst Holdings 0.5%
OpenLink Financial LLC 0.5%
Harland Financial Solutions 0.5%
CRIF 0.4%
Pegasystems Inc. 0.4%
42. Interactive Data
Croporation 0.4%
Aegis Global
Communications 0.4%
Charles River Development 0.4%
Calypso Technology 0.4%
Fundtech 0.4%
Computer Services Inc. 0.3%
Virtusa Coporation 0.3%
BancTec, Inc. 0.3%
Collabera 0.3%
Bottomline Technologies,
Inc. 0.3%
Investment Technology
Group 0.2%
NIIT Technologies Inc. 0.2%
Eagle Investment Systems
LLC 0.2%
NICE Actimize 0.2%
Vasco Data Security
Oakbrook International Inc. 0.2%
Carlisle & Gallagher
Consulting Group 0.2%
ARGO Data Resource
Corporation 0.2%
Scorto Corp 0.2%
TransCentra, Inc. 0.1%
Viewpointe 0.1%
ISGN Corporation 0.1%
COCC 0.1%
Eze Castle Integration 0.1%
BancVue Ltd 0.1%
WAUSAU Financial
Systems 0.1%
Primatics Financial 0.1%
Indecomm Corporation 0.1%
EFT Source, Inc. 0.1%
Novantas, Inc. 0.1%
Scivantage 0.1%
eMASON, Inc. 0.0%
Max 13.6%
Upper 1.7%
Median 0.5%
Mean 1.5%
Lower 0.2%
Min 0.0%
Notes:
[1] Derived market share from the American Banker: Top 100 FinTech companies.
http://www.americanbanker.com/fintech-forward/rankings/
43. Global InfoTech Schedule 7
Comparable Company Matrix: Usage of HR Page 1 of 1
Strategic Use of HR
Company Name HR Rating
Bloomberg Financial L.P. 3.2
FIS 2.8
Mcgraw Financial 3.1
Fiserv, Inc. 2.5
NCR Corporation 2.8
Cognizant Technology Solutions
Corporations 3.5
Diebold, Inc. 2.9
SunGard 2.9
Lender Processing Services 2.7
IHS Inc. 2.8
CA Technologies 3.2
First Data Corporation 2.6
Total System Services, Inc. 3.2
DST Systems 3.8
CoreLogic 2.0
SAS institute 3.9
Jack Henry & Associates, Inc. 3.6
Equifax 2.8
Markit Ltd 2.8
Genpact 3.4
Misys 2.9
Broadridge Financial Solutions,
Inc. 3.0
ACI worlwide, inc. 2.7
FICO 2.9
SS&C Technologies 2.3
Experian Group 2.8
Syntel 2.9
IPC Systems, Inc. 2.7
Wolters Kluwer Financial Services 4.0
Digital Insight (Financial Services) 2.9
Advent Software 3.3
Moody's Analytics 3.4
TransFirst Holdings 3.0
OpenLink Financial LLC 2.5
Harland Financial Solutions 2.7
CRIF 2.8
Pegasystems Inc. 3.2
Interactive Data Croporation 2.9
44. Aegis Global Communications 2.8
Charles River Development 3.1
Calypso Technology 3.0
Fundtech 2.3
Computer Services Inc. 4.3
Virtusa Coporation 3.5
BancTec, Inc. 2.7
Collabera 3.1
Bottomline Technologies, Inc. 2.5
Investment Technology Group 3.1
NIIT Technologies Inc. 3.2
Eagle Investment Systems LLC 3.9
NICE Actimize 3.2
Vasco Data Security Oakbrook
International Inc. 2.0
Carlisle & Gallagher Consulting
Group 2.0
ARGO Data Resource
Corporation 2.0
Scorto Corp 2.0
TransCentra, Inc. 3.2
Viewpointe 2.0
ISGN Corporation 2.9
COCC 3.6
Eze Castle Integration 3.6
BancVue Ltd 3.1
WAUSAU Financial Systems 3.5
Primatics Financial 3.1
Indecomm Corporation 2.9
EFT Source, Inc. 2.0
Novantas, Inc. 3.5
Scivantage 2.5
eMASON, Inc. 2.2
Max 4.3
Upper 3.2
Median 2.9
Mean 3.0
Lower 2.7
Min 2.0
Notes:
[1] Derived ratings through a formulated method by researching in to well respected surveys and websites that provide
employee reviews and HR initiatives conducted by companies
45. Global InfoTech Schedule 8
Comparable Company Matrix: Product Shelf Page 1 of 1
Comparable Company Matrix: Product Shelf
Company Name
Core
Processing
Retail
Banking
Corporate
Banking
Self
Service
Risk/Security/
Compliance Payments
IT
Outsourcing
IT
Services Insurance
Securities/ Wealth
Management
Bloomberg Financial L.P. Y Y Y
FIS Y Y Y
Mcgraw Financial Y Y Y Y
Fiserv, Inc. Y Y Y
NCR Corporation Y Y Y
Cognizant Technology Solutions
Corporations Y Y Y
Diebold, Inc. Y Y Y
SunGard Y Y Y
Lender Processing Services Y Y
IHS Inc. Y Y Y
CA Technologies Y Y
First Data Corporation Y
Total System Services, Inc. Y
DST Systems Y
CoreLogic Y Y Y
SAS institute Y Y Y
Jack Henry & Associates, Inc. Y Y Y
Equifax Y Y
Markit Ltd Y Y
Genpact Y Y Y
Misys Y Y Y
Broadridge Financial Solutions,
Inc. Y
ACI worlwide, inc. Y Y Y Y
FICO Y Y Y
SS&C Technologies Y
Experian Group Y Y Y
Syntel Y
IPC Systems, Inc. Y Y Y
Wolters Kluwer Financial
Services Y Y Y
Digital Insight (Financial
Services) Y Y
Advent Software Y Y Y
Moody's Analytics Y
TransFirst Holdings Y
OpenLink Financial LLC Y
Harland Financial Solutions Y Y Y Y
CRIF Y Y
Pegasystems Inc. Y Y Y
Interactive Data Croporation Y Y Y
Aegis Global Communications Y
46. Charles River Development Y Y Y
Calypso Technology Y Y
Fundtech Y
Computer Services Inc. Y Y Y
Virtusa Coporation Y Y Y
BancTec, Inc. Y Y
Collabera Y Y Y
Bottomline Technologies, Inc. Y
Investment Technology Group Y Y
NIIT Technologies Inc. Y Y Y
Eagle Investment Systems LLC Y Y Y
NICE Actimize Y Y Y
Vasco Data Security Oakbrook
International Inc. Y Y Y
Carlisle & Gallagher Consulting
Group Y Y Y
ARGO Data Resource
Corporation Y Y Y
Scorto Corp Y Y Y Y
TransCentra, Inc. Y
Viewpointe Y Y Y
ISGN Corporation Y Y Y
COCC Y Y Y
Eze Castle Integration Y Y Y
BancVue Ltd Y
WAUSAU Financial Systems Y Y Y
Primatics Financial Y Y
Indecomm Corporation Y Y Y
EFT Source, Inc. Y
Novantas, Inc. Y Y Y
Scivantage Y Y Y
eMASON, Inc. Y Y Y
Notes:
[1] Derived product shelf and product information from the American Banker: Top 100 FinTech companies. http://www.americanbanker.com/fintech-forward/rankings/