One of the most effective ways of decreasing branch overhead is by reducing staffing hours. It’s the proverbial “low-hanging fruit” of cost reductions. However, it is much easier said than done. This presentation discusses how cash automation affects retail branch staffing efficiency and how you can change your staffing models accordingly. You’ll learn: - The impact of cash automation functions on staff time - New ways of thinking about dual control - How customer interaction changes with the addition of automation - Staffing impacts for peak-hour scenarios - FTE case study - Internal staffing process changes Cash automation is extremely effective at reducing the costs associated with staffing a branch. Learn how your branch can effectively utilize this new technology to reduce overhead.

1. Ralph Sanders
Project Director
ARCA
Staff Optimization through
Branch Cash Automation

2. THE BIO
RALPH SANDERS
ARCA // Project Director
Ralph Sanders has spent 17 years in the financial
industry holding various roles in Operations
Management, Marketing, Sales and Lending. He
joined the ARCA team in 2010 and has worked in
both commercial and technical roles specific to
branch cash automation.
As a Project Director with ARCA, Ralph visits
hundreds of financial institution branches
throughout the country. He spends his time
working with their operations team, determining
the best deployment solutions as well as return on
investment scenarios. Ralph lives in Raleigh with
his wife Phyllis and their four children Ralph,
Philip, Cole and Caleigh.

3. THE NITTY GRITTY
RALPH SANDERS
Recording
We will be recording today’s presentation.
Contact Information
Email ralphs@arcatechsystems.com
Tel. 919.442.2527
Sponsored by:

4. THE PLAN
 What is cash automation?
 The impact of cash automation
functions on staff time
 New thinking on dual control
 Change the “Customer Experience”
 Staffing impacts for peak-hour
scenarios
 Staffing impact case study
 Internal staffing process changes
Staff Optimization through
Branch Cash Automation

5. BRANCH CASH AUTOMATION
What is it?
Cash Recycler

6. BRANCH CASH AUTOMATION
What is it?
Cash Dispenser

7. BRANCH CASH AUTOMATION
What is it?
Bill Counter

8. IMPACTS OF CASH AUTOMATION ON STAFF TIME
 Consumer and Commercial
Transactions

9. IMPACTS OF CASH AUTOMATION ON STAFF TIME
 Consumer and Commercial
Transactions
 Night Drop & Change Orders

10. IMPACTS OF CASH AUTOMATION ON STAFF TIME
 Consumer and Commercial
Transactions
 Night Drop & Change Orders
 Vault Time

11. IMPACTS OF CASH AUTOMATION ON STAFF TIME
 Consumer and Commercial
Transactions
 Night Drop & Change Orders
 Vault Time
 Opening, Closing, Balancing

12. IMPACTS OF CASH AUTOMATION ON STAFF TIME
 Consumer and Commercial
Transactions
 Night Drop & Change Orders
 Vault Time
 Opening, Closing, Balancing
 CSR support on the teller line

13. DUAL CONTROL
 Closed loop system
 Open
 Night drop
 Workstation cash management

14. CHANGE THE CUSTOMER EXPERIENCE
 What has to happen before you can
engage a customer face-to-face?
 Is the branch a revenue vehicle?
 What is the value of a single point of
contact?

15. STAFFING IMPACTS TO PEAK HOURS OF OPERATIONS
 When do you service your
customers?
 When do you service your
value customers?
 What percentage of your
customers do you service
during peak hours?
 Efficient staffing structure –
Increase/Decrease

16. STAFFING IMPACT CASE STUDY
We wanted to make the branch environment
more efficient. Using automation, software and
hardware allows us to reduce the staff required
in a branch, thereby decreasing
our branch footprint.
“
”- Kevin Herrington
Senior Vice President and Chief Operations Officer
Franklin Synergy Bank

17. PROCESS CHANGE RESULTING FROM AUTOMATION
 Customer vs. Commercial
Transaction
 Special transactions
 Open/Close
 CSR transaction start
at desk closest to kiosk
 Security
 Cross Service/Sell

18. THE RECAP
 What is cash automation?
 The impact of cash automation
functions on staff time
 New thinking on dual control
 Change the “Customer Experience”
 Staffing impacts for peak-hour
scenarios
 Staffing impact case study
 Internal staffing process changes
Staff Optimization through
Branch Cash Automation

19. ABOUT ARCA
We provide technology and services to help people control cash in credit union and bank branches, retail stores
and self-service kiosks. Contact ARCA to learn more about how cash automation can benefit your branches’
performance.

20. Ralph Sanders
ralphs@arcatechsystems.com
919 / 442 2527
Corporate Headquarters
919 / 422 5200
info@arcatechsystems.com
www.ArcaTechSystems.com