it''s a ppt of suzuki india ltd

1. E-CRM
• PRESENTED BY:- Arsha Rai
Devendra Mishra
Diwakar R Vishwas

2. WHAT IS E-COMMERCE
• E-commerce focus on buying and selling of
product and services on internet. It include
online display of goods and services, ordering
, billing , customer services etc.
E-commerce becomes a differentiator of
success, e-business strategy development and
implementation will be critical for any
business seeking to grow and remain
competitive.

3. WEB PORTAL OFFER SERVICES LIKE….
• Online catalogs
• Shopping cart
• Dealer information-
• Comments about product
• New launch

4. E-COMMERCE IMPLEMENTED FOR….
• From a single point of access you will able to
get all information about
customer, supplier, partner and employees.
• Cheap and effective in terms of transportation
and communication
• Error reduction and increased efficiency due
to automation
• Exposure to previously untapped market
segment

5. HISTORY OF SUZUKI
• In 1909, Michio Suzuki (1887–1982) founded the
Suzuki in the small village of Hamamatsu, Japan
• Osamu Suzuki, Chairman and CEO of the company
• Suzuki is Japan's 4th largest automobile
manufacturer after Toyota, Nissan and Honda
• employs over 45,000, has 35 main production
facilities in 23 countries and 133 distributors in 192
countries