The practice of setting up a team of offshore staff is often left to the big companies – we all know that these companies, the banks, telco’s, insurance companies and most financial companies have been doing this for many years. What you might not know – is that many small to medium companies in Perth have also established off-shore teams to perform work better, more efficiently and at a lower cost. Some companies have used this to save money but most have used it as a way of delivering better service and results to their customers. In our seminar – talk about how to set it up, what the process is like and the hear about the results – good, bad and great. Learn more about the type of people you can employ, how much they cost and work ethics, skill levels and productivity. Things you can learn include: What is offshore staffing and how does it work? How can you set this up in your business and what is the most effective way of doing this What are the type of people, skills, ethics, productivity and communications and English ability How much it costs

1. Offshore Staffing

2. What is Outsourcing & Offshoring?
Outsourcing is the contracting out of any part of the business process.
•A model that is successfully used by millions of businesses world wide.
•Estimated that 20% of Australian businesses already use offshore staff in
one form or another.
Offshoring is the term used when businesses outsource to staff outside of
their own country.
•Outsourcing and Offshoring is a huge and growing business and has
become particularly attractive to small to medium sized enterprises (SME)
Outsourcing means just what it says -- going "out" to find the "source" of what you
need.

3. What do you think of when you hear
the “Offshoring or Outsourcing?”
• Images of call centres where the people don’t speak English?
• Jobs being taken away from domestic employees?
• Labour force with no rights?
Small – Medium business is following the lead of its bigger counterparts
by off-shoring people and outsourcing work overseas

4. CHANGE THE WAY YOU THINK?
Really doesn’t matter if your team are in the office next door or 5000km away
– technology fixes all that.
In fact because you slightly change the way you manage – written instructions – daily report –
more format communication – RESULTS are often better.
•Skype
•Telephone (VOIP)
•Email
•Messenger
•Video

5. Success (mostly) depends on:
• Executive/Owner/Manager-level support in the organisation for the offshoring mission and
buy-in from the local people managing the team in Manila
• PROCESS
• Ample communication to employees, reporting and normal managed support
• MAKING IT WORK
“You manage your employee the same way”
Global offshoring/outsourcing
Is a $500 billion industry.

6. Why we started to Offshore
• Started March 2012
• Began with 3 employees, now have almost 30
• Allowed us to increase service levels to our clients, improve performance
and delivery in Perth office
• Reduced our hourly rate we charged to clients
• Expanded our business services
Vorian currently has the following team:
• Accounts Receivable
• Marketing
• Lead Generation/Customer Service
• SEO
• Web Designers and Programmers
• Project Management

7. Why do Businesses Offshore?
• Businesses struggle with Australian higher cost base
• Lack (shortage) of expert-labour in some portions of the business process
• Availability of lower cost base labour, whilst not comprising on the quality
of output
• Ability and feasibility to concentrate on the other crucial business process

8. About Sourcefit
History
Company founded in November 2006 to service Vodafone – telecom industry. In
July 2008 company expands to other sectors.
Key Points
•Custom solutions to fit the unique needs of your business
•No obligation until you’ve found the perfect fit for your business
•Performance metrics infuse all processes from staffing to quality assurance
•Close, personal management of your account. Your success is our success

9. What our Clients use Sourcefit for:
Some of our clients have become clients of
Sourcefit:
•Accounting
•Bookkeeping
•Job Scheduler
•Draftsperson
Working today
•Projects Assistant
•in businesses
Personal Assistant
•Marketing Manager
here in Perth.
•Video Editing
•Programming
•Design & Graphics
•Export Manager
•Products Manager

10. Common Streams of Offshoring
You can pretty much offshore/outsource anything, but these are the most common services that get
offshored:
•IT outsourcing
•Accounting
•Web Design/Development
•Recruitment
•Administration
•Technical/Customer Support
•Call Centre
•Project Management
•Technical Roles
- Drafting
- Engineering
Any University qualification is
AVAILABLE

11. Australian Businesses who Offshore
• Brambles
• QBE
• Visy
• Worley Parsons
• ANZ
• IBM Australia
• Telstra/Optus/Vodafone
• AMP
• Accenture/KPMG/Ernst & Young
“Most international or large national
corporations have
Offshore operations.”

12. Do Companies Benefit?
• Most companies can benefit from Offshoring
• A lot don’t as they feel uncomfortable with using an overseas employees
• A lot can’t because they don’t put the effort into overseas employees
• A lot just won’t because they are able to change the way they think
What I can say is that;
• It happens everyday
• It is a hugely successful industry
• It achieves results and outcomes
• Your competitors probably do it
It is very rewarding
Loyalty and Commitment is BACK
The people are awesome
• What are the risks? To TRY or FAIL

13. Benefits of Offshoring
Cost Savings
•Offshore companies can carry out work for considerably less than in Australia.
•This is due to lower operational cost base in labour, social costs and other overhead costs.
•Typically, Offshoring should save companies in the region of at least 50-60%.
Eg. With Vorian Agency having our Accounts Receivables done offshore it saves us on average $35,000,
money we can re-invest in the business.
Quality of service.
•By having more resources and better qualified personnel.
Productivity improvements.
•Able to focus on critical functions of the business. You normally find that senior managers and
business owners spend 80% of their time in management of day-to-day issues and only 20% on
strategy.
•Giving management time to carry out other functions can enable an organisation to become more
profitable and find other ways of generating income.

14. Benefits of Offshoring
Access to a wider array of skills.
•Offshoring enables an organisation to access different skills sets and expertise that
their company would not normally have access to. Many BPO companies have skills
and intellectual assets that take many, many years to generate.
Allocation of resources.
Organisations that use BPO can effectively reallocate personnel into areas that will
have a positive impact upon other projects, such as expansion or opening offices in
new territories.
Operational expertise.
BPO companies are able to provide the relevant expertise that most companies don’t
have access to or would be difficult and expensive to develop in-house.

15. The Philippines
There are number of compelling reasons for Western Australian business to consider the
Philippines as the base for their Offshore Staff.
Same Time-zone
•WA and Manila share the same time-zone.
•This brings distinct advantages when compared with other offshoring destinations such as India.
•It also enables response to unscheduled events and pressures to be more effectively controlled
because you and your staff member are available at the same real-time as your customer.
Compatible Culture
•The Philippines share a similar culture to Australia and the US.
•There have been many western influences on The Philippines as they have developed.
•It is predominately a Christian country with Roman Catholicism being the dominant religion.

16. The Philippines
Compatible Language
•English is considered “Language of Choice” for many Filipinos.
•It is a bilingual society with English being the language of education in all colleges and
universities. All business in The Philippines is transacted in English. Their laws are written in
English and their Parliament and all judicial processes are conducted in English. It therefore
forms the basis of their commercial and professional lives.
•Importantly, Filipinos speak English with an easy to understand and pleasing accent and this is a
significant benefit for Australian employers.
Highly Educated and Skilled Staff
•Approximately 3 million students graduate from The Philippines’ world-class higher education
system and enter the job market each year. Their professional certification standards are
vigorously tested and they rank equally with other western education systems.
•It is possible to find graduates with any specialisation in The Philippines.
•Many of the world’s leading high-tech companies have made a huge investment in their
operations in The Philippines, and as a direct result many of the staff available to you may have
gained their experience from companies such as IBM, Samsung and Dell.

17. The Process
Review
Discover the opportunities and the benefits building an Offshore Team can have for your
business. This includes deciding where and how to start the recruitment process.
Plan
specify in some detail the roles, responsibilities and outcomes you want for each
position you have identified. The more detailed an understanding you have of your
requirements the greater the opportunity there is to recruit the right person.
Recruit
We find, interview and test all candidates before presenting them to you for
consideration.
Select
Just like any member of your local staff team, you interview and select the most
qualified candidate
TRY

18. General
• The Philippines does have strict labour laws.
• All staff start with 6 months probation, during that time you can terminate
them as you wish
• After 6 months they are “permanent” employees and you must give warnings,
verbal and written, and show reason for termination. (Much like our Employee
Relation laws in Australia)
• You can choose the shifts they work. They work 9 hour days.
• Staff can either work in line with Australian Public Holidays or Philippine
Public Holidays
• After 6 months probation staff are entitled to 7 working days sick leave per
annum
• If a staff member is absent, they will generally offset their absences by either
working on a Saturday or additional hours
• Staff are willing to perform overtime
• Philippines does have Typhoon season that occasionally causes downtime due
to flooding.

19. Making it Easy!
You select your staff and manage their work. We handle the rest:
•Recruitment & Pre–Screening
•All HR Management
•Office, PC's, Tech, Internet
•All Operational Management

20. Security
• VPN available
• Information security through each phase of the process
• Staff supplied with latest equipment: Intel processors, XP or7, security
• Biometrics system to access offices

21. Infrastructure & Support
Redundancy
Sourcefit shares a building with IBM and maintains multiple power and internet redundancies for
zero downtime.
Full Support
24/7 operations with a 24/7 on-site IT support team.
Back Office Backbone
Our experienced recruiting team ensures quick team ramp up and carefully screened applicants.
Teamwork
Our management and HR team ensure an optimal working environment.
Perth Based Contacts

40. Thank You
Why not try
Offshoring for
yourself? It’s easy
to get started.