Personal Information
Organization / Workplace
Hong Kong Hong Kong
Occupation
Digital Strategy & Marketing
Industry
Advertising / Marketing / PR
Website
digitaldevotee.com
About
I am a digital marketing professional based in Hong Kong since 1998. My experience spans digital marketing, branding, PR, advertising, customer service, loyalty, and media. I have developed and led digital teams to grow brands and I have a keen interest in brand communications, digital strategy, customer service for social media and how those can work together with CRM to enhance customer experience / retention.
I value long-term vision of enriching customer experience to extend loyalty above short-term fixes (though we all get to do those too!)
Tags
social media
customer service
hong kong
digital marketing
analytics
loyalty marketing
asia
retail
market
tools
twitter
analysis
digital
china
call centre
smartphone
mobile phone
customer servoce
social meda
chat
platform
tool
provider
comparison
vendor
engagement
measurement
roi
salesforce.com
crm
repotr
service levels
live chat
lbs
mobile
tracking
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advertising
statistics
asia digital marketing association
one2free
communications
csl
influence
henry wood
influencers
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marketing
linkedin
infographics
cnn
apac
monitoring
facebook
crisis management
infographic
movies
oscars
sentiment
oscar award
insight
data
actors
luxury
brand
See more
- Presentations
- Documents
- Infographics
China Microblogging (Weibo) Statistics March 2011
Rocky Fu
•
13 years ago