Insulate, moderate & generate - By Ted Miller, E.ON

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sustainableCoRE

Business Technology

Insulate, Moderate, Generate:
A new Energy skills framework

Friday 25 May 2012

The landscape is Changing…

25 May 2012, E.ON, Page 2

Customers need to…

‘Insulate, Moderate, Generate’

‘Fabric First, Not Fabric Only’
…this requires new and different skills…

25 May 2012, E.ON, Page 3

…and our skills framework does not yet represent
this…
All within an Energy Companies landscape

Energy
Advice & Micro- Service & Engineerin
Metering Insulation
Assessmen generation Sales g
t

25 May 2012, E.ON, Page 4

…presenting challenges we need to tackle together…

Accreditation Customer
Confidence

Entry Points

Maintaining
Standards

Skill
s
Pathways

Multi-skilling Changing
Job Roles

25 May 2012, E.ON, Page 5

Energy Sales
Efficiency …a more flexible matrix is needed…
Advice
Customer
service

Energy
Industry Micro CHHP Business
Awareness Installer Duel Fuel Installer Account Development
Manager Manager
Installer Domestic
Heat Pump Supervisor
Installer Energy
Green Deal / Team Project
Maintenance / Breakdown Assessor
Awareness Leader Manager
Qualification Solar Thermal Gas
Installer
Award Installer Engineer Domestic Commercial
System System
SMART Maintenance / Breakdown
Design Design
Meter
Installer Plumber Non Dom
Electricia
Green Deal Installer Energy
Solar PV n
Awareness Assesor
Qualification Technician
Maintenance / Breakdown
Certificate
External Wall
Insulation
Technician
Green Deal
Cavity Wall
Awareness
Technician
Qualification
Diploma Loft
Insulation
technician

Energy Efficiency
Advice

Energy Industry
Awareness

Green Deal
Awareness
Qualification
Award

Green Deal
Awareness
Qualification
Certificate

Green Deal
Awareness
Qualification
Diploma

Energy Efficiency
Micro CHHP Duel Fuel Installer
Sales
Installer

Energy Awareness
Customer Installer
Heat Pump
Service Installer
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Awareness
Qualification
SMART Award
Meter Solar Thermal Installer
Installer Installer
Maintenance / Breakdown
Green Deal
Awareness
External Wall
Qualification Installer
Solar PV
Insulation
Certificate
Technician
Technician
Maintenance / Breakdown

Green Deal
Awareness
Qualification Loft Insulation
Cavity Wall
Technician technician
Diploma

Home Energy Micro CHHP Duel Fuel Installer
Consultant Installer Account Business
Energy Manager Development
Assessor Manager
Supervisor
Energy Installer
/Team
Heat Pump
Advisors Installer Leader Project Manager
Maintenance / Breakdown
Gas
Engineer Domestic
System Commercial
SMART Meter Solar Thermal Installer
Design System Design
Installer Installer
Maintenance / Breakdown

Plumber Electricia Non-Dom Energy
n Assessor
External Wall Installer
Solar PV
Insulation
Technician
Technician Maintenance / Breakdown

Cavity Wall Loft Insulation
Technician technician

Employers need to show leadership…

• Employer Ownership of Skills
• Engagement & Collaboration
• Clear Expectations and Demand

…and skills organisations need to respond…

• Flexibility & pace
• Engagement & Collaboration
• Fresh thinking

25 May 2012, E.ON, Page 10

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Insulate, moderate & generate - By Ted Miller, E.ON

1. Insulate, Moderate, Generate: A new Energy skills framework Friday 25 May 2012

2. The landscape is Changing… 25 May 2012, E.ON, Page 2

3. Customers need to… ‘Insulate, Moderate, Generate’ ‘Fabric First, Not Fabric Only’ …this requires new and different skills… 25 May 2012, E.ON, Page 3

4. …and our skills framework does not yet represent this… All within an Energy Companies landscape Energy Advice & Micro- Service & Engineerin Metering Insulation Assessmen generation Sales g t 25 May 2012, E.ON, Page 4

5. …presenting challenges we need to tackle together… Accreditation Customer Confidence Entry Points Maintaining Standards Skill s Pathways Multi-skilling Changing Job Roles 25 May 2012, E.ON, Page 5

6. Energy Sales Efficiency …a more flexible matrix is needed… Advice Customer service Energy Industry Micro CHHP Business Awareness Installer Duel Fuel Installer Account Development Manager Manager Installer Domestic Heat Pump Supervisor Installer Energy Green Deal / Team Project Maintenance / Breakdown Assessor Awareness Leader Manager Qualification Solar Thermal Gas Installer Award Installer Engineer Domestic Commercial System System SMART Maintenance / Breakdown Design Design Meter Installer Plumber Non Dom Electricia Green Deal Installer Energy Solar PV n Awareness Assesor Qualification Technician Maintenance / Breakdown Certificate External Wall Insulation Technician Green Deal Cavity Wall Awareness Technician Qualification Diploma Loft Insulation technician

7. Energy Efficiency Advice Energy Industry Awareness Green Deal Awareness Qualification Award Green Deal Awareness Qualification Certificate Green Deal Awareness Qualification Diploma

8. Energy Efficiency Micro CHHP Duel Fuel Installer Sales Installer Energy Awareness Customer Installer Heat Pump Service Installer Green Deal Maintenance / Breakdown Awareness Qualification SMART Award Meter Solar Thermal Installer Installer Installer Maintenance / Breakdown Green Deal Awareness External Wall Qualification Installer Solar PV Insulation Certificate Technician Technician Maintenance / Breakdown Green Deal Awareness Qualification Loft Insulation Cavity Wall Technician technician Diploma

9. Home Energy Micro CHHP Duel Fuel Installer Consultant Installer Account Business Energy Manager Development Assessor Manager Supervisor Energy Installer /Team Heat Pump Advisors Installer Leader Project Manager Maintenance / Breakdown Gas Engineer Domestic System Commercial SMART Meter Solar Thermal Installer Design System Design Installer Installer Maintenance / Breakdown Plumber Electricia Non-Dom Energy n Assessor External Wall Installer Solar PV Insulation Technician Technician Maintenance / Breakdown Cavity Wall Loft Insulation Technician technician

10. Employers need to show leadership… • Employer Ownership of Skills • Engagement & Collaboration • Clear Expectations and Demand …and skills organisations need to respond… • Flexibility & pace • Engagement & Collaboration • Fresh thinking 25 May 2012, E.ON, Page 10

Editor's Notes

Smart Obligations Micro-gen Green Deal Energy Efficiency Changing customer expectations/relationships

Insulate, moderate & generate - By Ted Miller, E.ON

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