1. CS414: Computer Center Management
Sheet # 3
Fall 2014 Dr. Ghada Abdelhady
Answer the following questions:
(Assignment #3 Solve Q# 1 and 6 due date 13th
Nov)
1. Complete the following sentences by the suitable answer:
a. A computer center presence in organization may be ……………………….. or
……………………………………………………………………..
b. A computer center has many conventional names like ……………….,
………………….., …………………, ……………………and …………………….
c. Computer center services are: ………………………….., …………………. and
…………………………
d. SLA stands for ……….. …………… ……………..
KPI stands for ………. …………. …………… which is used as
………………………………………………………….
e. ……………… end users do their own programming and data analysis on the
computer system.
2. State FIVE of the services provided by computer center
3. What are the factors that should be taken into consideration when we design the
computer center?
4. Explain in detail FIVE services by the computer center
5. Define KPI
6. Explain using example the Service Level Agreement
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High Institute for Computer and information system