Personal Information
Organization / Workplace
Ibaraki, Japan Japan
Occupation
Senior Manager
Industry
Technology / Software / Internet
About
- Consumer & merchant support outsource vendor management for online and offline Paypal services and products.
- Built new domestic support site with global vendor in short and tight time period and started CS services and support delivery.
- Measuring and improving Customer Experience quality and performance by NPS(NetPromoterScore),ASAT(AgentSatisfaction) and HT(HandlingTime) with more KPIs.
- Contribute to develop self help contents strategy with cross group functional team to reduce # of contacts of Phone and Email.