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1. PAGE
SIX SIGMA PROCESS
YOUR COMPANY NAME
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AGENDA
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OUR MISSION
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MARY SMITH
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OUR TEAM
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JOHN SMITH
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ABOUT US
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TARGET WITH ARROW
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7. PAGE 7
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Men
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COMPARISON
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FINANCIALS
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9. PAGE 9
2015 2016 2017 2018 2019
01 02 03 04 05
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TIMELINE
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10. PAGE 10
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Six Sigma Is A
Quality
Management
System.
Six Sigma Is A Set
Of Techniques And
Tools For Process
Improvement.
It Is A Measure Of
Quality That Strives
For Near
Perfection.
It Is A Disciplined ,
Data – Driven
Methodology Focused
On Eliminating
Defects.
It Was A
Developed By Bill
Smith At Motorola
In 1986
Today, It Is Used In
Many In Industrial
Sectors For
Minimizing Errors,
reduction Of Costs
And Increase In
Profit
WHAT IS SIX SIGMA
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11. PAGE 11
Control/
Verify
Define
Improve/
Design
Measure
Analyze
Build Project from
Nonconformance,
Feedback & Audits
Monitor Live
Dashboard
Collect MeasurementsCorrect, Design,
Train & Document
Analyze Processes
Online (OLAP)
SIX SIGMA ROAD MAP
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12. PAGE 12
Practical
Problem
Understand The Problem That
Impact Business Performance
Statistical
Problem
Identify The Problem With
Data And Facts
Statistical
Solution
Find Out A Data Driven And
Reliable Solution
Practical
Solution
Provide A Solution To
Increase Profit Reduce
Control
Plan
Create A System To Sustain A
Long Term Solution
Result
Measure And Reap The
Benefit Of Financial Success
Recognize Realize
Define
Measure
Analyze
Control
Improve
Voice
Customer
&
Voice Of
Process
SIX SIGMA PROCESS
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13. PAGE 13
TRAINED INDIVIDUALS
Six Sigma Trained Individuals
Working On Improvement Projects
CUSTOMER FOCUSED
Improvement Projects Are Focused On
Customer And Company Strategy
DATA DRIVEN APPROACH
Facts, Data And Statistics
BOTTOM LINE
Improves Bottom Line Reducing
Defects AND Rework
ENGAGEMENT
Management And Employee
Engagement
PROJECT BY PROJECT
Project By Project Focused And
Time Bound Improvements
03
05
07
02
06
04
01
BENEFITS OF SIX SIGMA
WHY SIX SIGMA
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14. PAGE 14
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BOTTOM LINE
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TRAINED INDIVIDUALS
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ENGAGEMENT
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PROJECT BY PROJECT
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CUSTOMER FOCUSED
01
02
03
04
05
WHY SIX SIGMA
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15. PAGE 15
DEFECT
REDUCTION
CYCLE TIME
REDUCTION
SIX SIGMA
DMADOV DMADV DMAIC DSSS+ CFPM
• Define Measure
Analyze Design
Optimize Verify
• Define Measure
Analyze Design
Verify
• Define Measure
Analyze Improve
Control
• Developing Six
Sigma Software
• Cross Function
Process Mapping
• Design &
Manufacture
• Designing New
Processes
• Improving Existing
Cross-functional
Processes
• Software
Development
• Improving Cross-
functional
Processes
SIX SIGMA METHODOLOGIES
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16. PAGE 16
DEFINE
The opportunities
MEASURE
The Performance
ANALYSE
The Performance
IMPROVE
The Performance
CONTROL
The Performance
Activities to be Executed at Each phase
Relational Tools/Techniques Acquired
Expected Deliverables at Each Phase
Toll Gate Review Toll Gate Review Toll Gate Review Toll Gate Review
THE DMAIC PROCESS
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17. PAGE 17
Project Initiation Document
And Project Selection
Define The Problem And
What Customer Requires
1. SELECT PROJECT –CTO’S
2. CREATE PROJECT CHARTER
3. DEVELOP HIGH-LEVEL PROCESS MAP
Measure The Defects And
Process Operation
1. IDENTIFY PROJECT OUT PUT METRIC
2. DEVELOP DATA COLLECTION PLAN
3. ESTABLISH PROCESS BASELINE
Analyze The Data And
Discover Causes Of Defects
1. IDENTIFY ROOT CAUSES
2. VALIDATE ROOT CAUSES AND DETERMINE..VITALFEW’’
3. QUANTIFY THE OPPORTUNITY
Improve The Process To Remove
Causes Of Defects
1. IDENTIFY SOLUTION
2. REFINE AND TEST SOLUTION
3. COST BENEFIT CALCULATION
Control And Monitor
Your Improvement
1. IMPLEMENT PROCESS CONTROL
2. PREPARE ROLL-OUT SOLUTION
3. PROJECT CLOSURE
Improve
01
02
03
04
05
DMAIC
THE DMAIC PROCESS
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18. PAGE 18
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STEP 1: DEFINE
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19. PAGE
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20. PAGE 20
Verbatim Need Requirement
“I want the pizza that I
ordered”
Right pizza to right
person
Accuracy
“I want my pizza when
you said it would be here”
Pizza delivered on the on
time as promised to
customer
Timeliness
“I want my delivery
person to be friendly”
Pizza delivery person is
polite
Complaints
“I’m not going to pay a lot
for this pizza”
Price is equal to or less
Than all other pizza
providers
Price
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VOICE OF CUSTOMER (VOC)
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21. PAGE 21
RequirementNeedVerbatim
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Voice of Customer
Infographic
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VOICE OF CUSTOMER (VOC)
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22. PAGE 22
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23. PAGE 23
A Nice Café Experience
Service Time
Reasonable Prices
Food Quality
Quick Response
Waiting Time
Drinks
Food
Healthy
Taste
Not spicy
Organic
<$20
<$5
<10 minutes
Needs Drivers Requirements CTQ
20 minutes
CUSTOMER CTQs
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24. PAGE 24
Customer Needs In The Kano Model
Exciter
Performance
Basic
Implementation Level
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KANO ANALYSIS
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25. PAGE 25
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Resources
Team Roles
Project
Milestone
Project Scope
Problem
Statement
Goal Statement
Business Case
PROJECT CHARTER
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26. PAGE 26
USL:
Upper Specification Limit For ‘Y’, Anything
Above This Is A Defect.
Ideally The Middle Point Of USL & LSL.LSL:
Target:
Lower Specification Limit For ‘Y’, Anything
Above This Is A Defect.
0
1
2
3
4
5
6
0 1 2 3 4 5 6 7
LSL USLTarget
PROCESS SPECIFICATION LIMITS
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27. PAGE 27
Start Finish
SUPPLIERS
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C
PROCESS MAPPING SIPOC
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28. PAGE 28
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29. PAGE 29
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Text Here
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PROCESS MAPPING FLOW CHARTING
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30. PAGE
01
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STEP 2: MEASURE
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31. PAGE 31
Level Of Commitment
Enthusiastic Support
Help It Work
Compliant
Hesitant
Indifferent
Uncooperative
Opposed
Hostile
People Or Groups
TEXT
HERE
TEXT
HERE
TEXT
HERE
TEXT
HERE
TEXT
HERE
STAKEHOLDER ANALYSIS
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32. PAGE 32
TEXT HERE
2013 2014 2015 2016 2017
Your Text
Here
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TEXT HERE TEXT HERE
VALUE STREAM MAP
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33. PAGE 33
Text Here
Text Here
Text Here
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8hrs
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0.5hrs
320hrs
Text Here
8hrs
80hrs
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160hrs
320hrs
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8hrs
80hrs
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120hrs
260hrs
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2hrs
80hrs
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280hrs
80hrs
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240hrs
80hrs
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100hrs
80hrs
VALUE STREAM MAPPING
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34. PAGE 34
Defect Types/
Event Occurrence
SUN MON TUE WED THU FRI SAT
Text Here
Text Here
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Text Here
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CHECK SHEET
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35. PAGE 35
TEXT
HERE
TEXT
HERE
TEXT HERE
TEXT
HERE
Spaghetti diagram- also used to described movement of people in
a factory or office (motion is waste)
SPAGHETTI CHART
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36. PAGE 36
Text
Here
Text
Here
Text
Here
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Here
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Here
Text
Here
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Here
SPAGHETTI CHART
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37. PAGE 37
STANDARDISE SUSTAIN
STRAIGHTEN
SHINE SORT
WORKPLACE
ORGANIZATION
5S ANALYSIS
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38. PAGE 38
0
2
4
6
8
10
12
14
16
18
STEP 1: Sort
STEP 2
STEP 3STEP 4
STEP 5
Radar Chart
Sustain Straighten
ShineStandardize
5S SCORING RESULT
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39. PAGE 39
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Specification
Too Much Variation
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PROCESS CAPABILITY MEASUREMENT
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TargetLSL USL
1.5
2.5
3.9
5.8
9.5
6.4
5
2.8
1.9
0.19
0.36
0.69
0.99 0.99
0.69
0.36
0.19
PROCESS CAPABILITY MEASUREMENT
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42. PAGE 42
3.1
4.6
1.5
3.5
3.1
4.8
3.9
5.4
5.9
5.1
5.9
7.5
7.8
6.8
7.5
5.2
6.1
7.6
0
1
2
3
4
5
6
7
8
9
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18
2.1
3.5
2.5
4.2
2.9
4 3.9
4.8
3.5
5.7 5.9
6.7
7.5
6.4
7.2
5.2
6.1
9
0
1
2
3
4
5
6
7
8
9
10
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18
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SUBTITLE
Option 01
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SUBTITLE
Option 02
LCL
LCL
UCL
UCL
XBAR AND R-CHART
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43. PAGE 43
01
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02
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03
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04
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05
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STEP3: ANALYSIS
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44. PAGE 44
Text here
Text here
Text here
Text here
Text here
Text here
Text here
Text here
Text here
Text here
Text here
Text here
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Text here
Text here
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ROOT CAUSE ANALYSIS
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45. PAGE 45
1 2 3 4 5 6 7 8 9 10
Effects (Y’s) Outputs
Weight (1 to 5)
Causes (x’s) Inputs
Association Table
(1=weak,5 = medium, or 9= strong)
Rank %Rank
1
2
3
4
5
CONTROL IMPACT MATRIX
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46. PAGE 46
InControlOutofControl
Vital “X” Impact
Vital“X”Control
High Impact Medium Impact Low Impact
CONTROL IMPACT MATRIX
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47. PAGE 47
20%
Complaints
80%
Reasons
20%
Complaints
80%
Reasons
PARETO ANALYSIS
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PARETO ANALYSIS
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48. PAGE 48
Reason01
Reason02
Reason03
Reason04
Reason05
Reason06
Reason07
Reason08
0
5
10
15
20
25
30
35
40
45
50
PARETO CHART
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49. PAGE 49
52
78
83
87
87
91
95
97 99
100
• TOTAL COMPLATIONTS : 1188
• 67.18% COMPLAINTS: Pricing & Service
• PRICING & SERVICE : 11%
• Analysis: Bring down complaints 67.18% by
working on 11% of the causes.
RESTAURANT COMPLAINTS
PARETO CHART
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50. PAGE 50
Complete order
Issue order
Re- submit order Deposit
Requested- submit order
Process order
Refund order
Cancel order
Requested Deposit
Deliver Goods
PROCESS MAP ANALYSIS
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01
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05
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STEP 4: IMPROVE
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SCAMPER
Combine
Substitute
Adapt
Magnify
Rearrange
Eliminate
Put To
Other Uses
SCAMPER TECHNIQUE
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Reverse
Substitute
Combine
Adapt
ModifyPut to
another
use
Eliminate
Scamper
Technique
SCAMPER TECHNIQUE
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01
02
03
04
05
06
POSSIBLE SOLUTIONS
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55. PAGE 55
01 02 03 05 0604 07
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COST BENEFIT ANALYSIS
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57. PAGE 57
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58. PAGE 58
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Ranking Severity Occurrence Detectability
FAILURE MODE EFFECT ANALYSIS
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STEP 5 CONTROL
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60. PAGE 60
Upper Control Limit (UCL)
Lower Control Limit (UCL)
Processoutput
10%
20%
40%
60%
80%
100%
120%
140%
160%
180%
01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18
STATISTICAL PROCESS CONTROL
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61. PAGE 61
YOUR TEXT
HERE
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62. PAGE 62
Measure
Critical To Quality
Tree
Mesa
Summary Statistic
Improve
Solution Analysis
And Selection
Risk Assessment
Solution
Implementation
Analyze
Cause & Effect
Diagram
Pareto Chart
Run Chart
Define
Project
Charter
Process Mao
Voice Of The
Customer, voice Of
The Business
Control
Statistical Process
Control
Sustainability &
Benefits
Project
Handoff
THE IMPROVEMENT (PDCA) CYCLE
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63. PAGE 63
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STICKY NOTES BUSINESS GRAPHICS
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64. PAGE 64
FINANCE NEWS
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NEWSPAPER LAYOUTS
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65. PAGE 65
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AF BLUE TARGET DART WITH RED ARROW
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8%
10%
20%
30%
40% This slide is 100% editable.
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BAR GRAPH WITH BUSINESS ANALYSIS ICONS
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67. PAGE 67
01
02
03
04
05
60%
20%
40%
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GROWTH CHART WITH MAGNIFYING GLASS
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68. PAGE
THANK
YOU
We are a professional
COMPANY
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69. PAGE
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