Expert’s guide to what is Field Service Management Software in 2023. How it works, benefits and choosing the best software for your business. Read here!
What is Field Service Management Software? Expert Guide 2023
1. What is Field Service Management Software? Expert Guide
2023
Tithi Agarwal 7 min June 9, 2023 November 7th, 2023
It’s no secret that you need proper management to maximise field employees’ and resource output. So why not use field
service management so ware? It comes with several benefits for your business.
Field services are crucial for companies that deal with either door-to-door marke ng and sales or offer at-home services.
For a moment, let’s keep aside the focus on gaining customer sa sfac on. Instead, focus on the other half of the field
services – field employees. For organisa ons and managers, it is crucial to manage them most efficiently.
Currently used by 63% of field service organisa ons, field service management so ware is a viable choice for managing
your field employees and resources.
Through the so ware, you will be looking at success reports rather than complaints and expenses of field employees.
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2. What is Field Service Management Software?
The field service industry includes a er-sales services like repair, maintenance, customer support, inspec on, consul ng,
installa on, and educa on. Field services require managers to manage customers, field employees, jobs, and
administra on tasks. As a result, companies are turning to field service management so ware to stay ahead of the curve.
Since customer expecta ons are increasing, excellent customer service is expected, and they will not se le for anything
less. With the best field service so ware in place, organisa ons can gain prac cal solu ons quickly as it provides them
with real- me metrics.
In addi on, the so ware streamlines the communica on, scheduling, dispatching, and monitoring process of the field
service employees and tasks.
85% of field service companies reported improved customer sa sfac on with a mobile workforce.
Who Needs Field Service Management Software?
As the name goes, field service so ware is best used by anyone working in field services. For example, managing
construc on site workers, electricians, plumbers, technicians, or any hybrid worker who shi s between offsite and onsite
se ngs.
The so ware frui ully streamlines day-to-day opera ons by improving and automa ng workforce management,
dispatching, and customers.
What Does A Successful Field Service Software Look Like?
There is mul fold compe on in the market, and increasing customer expecta ons only adds to the pressure. That drives
the need for field opera ons to be agile so that field service employees can efficiently provide outstanding field services
even at the last moment’s no ce.
Read Blog – Does Employee Tracking So ware Improve Field Service Management?
Remote Adaptable Field Operations
Field service employees must be able to complete their tasks without jumping through hoops. To make this possible, the
Automated field service management so ware offers tools and features to support their jobs’ remote nature.
Furthermore, the so ware is best when it is compa ble with employees’ mobile devices. So that they can u lise the
solu ons to provide the customers with the best services.
The Software is Adaptable to Other Systems
The produc vity of your service employees comes forth when they don’t have to depend on mul ple pla orms and
systems to work. And that is why choosing a best field service management so ware that can be integrated with other
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3. exis ng systems is vital. For example, CRM, order management, HR management so ware, etc., is vital.
Proactively Capturing Service Data
Lack of visibility of the tasks and work of employees can be harmful to the company. But field management systems share
data in real me, allowing managers to access every minute detail on the field. This informa on helps them be in sync
with the on-ground ac vi es of the service employees.
What Are The Benefits of Field Service Management Software?
What is the use of so ware that does not offer a heap of benefits? But by inves ng in the best field service management
so ware- TrackoField, that is not an issue. Enjoy piles of benefits with us and see your business boost!
Automation of Workflow
So ware that streamlines your opera ons and helps you to execute them in an orderly manner is a God’s gi or maybe
TrackoField’s. In addi on, field service management so ware is flexible, making it possible to sequence numerous events
outside the office workspace.
Productivity Enhancement
Automa on through field service management so ware features lets field employees and managers eliminate manual
data entry. With this cumbersome job gone, employees and technicians have more me to spend on their actual jobs and
outputs.
Field service management so ware results in a 25% increase in produc vity for field technicians.
Efficient Functioning of Service Employees
TrackoField offers dual apps for managers and employees, which helps to form a connec on between the two. Service
employees have access to informa on at any me and from anywhere because of cloud-based so ware. Employees can
also connect to back office employees or managers using the so ware to solve their queries and doubts.
Optimisation of Resources
Proper management and resource op misa on is necessary if your business wants to scale profit. Through field service,
management so ware makes it possible to manage and track their resources with ease and with great exper se.
Cost Reduction
Top Field service management so ware is perfect for saving money and might also help you earn more. In addi on, with
the automa on of he y and repe ve tasks, your technicians have more me and energy to meet a few more clients.
Better Dealing With Emergencies
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4. Since the managers are supplied with real- me metrics and reports and are fully aware of each employee’s tasks and
bandwidth. This makes it easy to deal with an emergency.
Minimisation of Time Consumed
This goes without saying that field service management so ware is vital for me-saving and management. It automates
the en re process of assigning, dispatching, tracking, and repor ng, making everything quicker.
With its help, a 15-day process can be done in under a week.
The average me to dispatch a field service technician has decreased by 30% with the implementa on of field service
management so ware.
Supports Expansion
Regarding scalability, using FSM to handle complex data and manage customer expecta ons becomes rela vely easy. This
frees up a lot of me for owners and managers to think of their next expansion plan. And since the so ware is flexible, it
can handle the growing needs and demands of the business very well.
Schedule a Demo Now!
Choosing the Right Field Service Management Software
When inves ng, you must choose the best field service management so ware. To assist you when selec ng, we have
listed some essen al automated solu ons that ease up the job.
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5. *Disclaimer: The features listed below are from the best field service management so ware, TrackoField. Finding
something similar might be impossible.
Attendance and Leave Management
Geocoded a endance automates the task of punching in and out. Through it the presence of the employees get
automa cally marked once they reach their first task loca on. This helps to eliminate chances of buddy punching and
me the .
As for leave management, the employees can apply for leave remotely. Managers are no fied, and they, too, can respond
remotely. Moreover, managers can view each employee’s history and upcoming leaves through the admin dashboard
before responding.
Task Management Solutions
Bulk task and schedule upload is another fantas c feature for employee task management. The managers can upload a
month’s worth of tasks in advance. Field employees can view their schedules and tasks daily through the app. Not only
this but managers can check and track the status of the task checklist in real me.
Real-time Workforce Tracking
No more calling employees every hour to know their whereabouts and task status. Rather you can always track their live
loca on remotely accurately. In addi on, the so ware should have next to no latency and down me, just like TrackoField.
Expense Management
Keep your field service employees mo vated with an easy and quick reimbursement process. Employees can upload their
claim requests right from the field. Managers are no fied and have the op on to react remotely as well. Field employees
can even track claim status in real me.
Automated Analytical Reports
Field service management so ware provides managers with automated real- me reports. These reports will help in
measuring employees’ produc vity and efficiency. In addi on, it shows their task history and status, which helps to bring
visibility into the opera ons.
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6. Field Service Management Software with TrackoField
Field service is vital for companies trying to win over their customers. For example, a er-sales services are a part of field
services and have the power to influence to or fro in favour of the company. Field service management so ware is
perfect if you want the wind to blow in your favour.
TrackoField is a field employee management so ware that will allow your field service employees to stay ahead of their
game, le ng them win over the customers in a jiffy.
Tithi Agarwal
Tithi Agarwal is a content writer at TrackoBit. She enjoys writing blogs which are
knowledgeable yet fun to read. And when she is not typing away to glory she has her
nose buried in books.
Author Showcase All Blog Post
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32. 7 Strategies To Better Manage Your Field Employees
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33. Can Field Force Management Systems Be Industry 4.0 Ready?
How TrackoField meets the smart and automated standards required to build Industry 4.0-friendly Field Force Management
Systems.
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34. How Can Field Force Management Software Aid Real Estate Companies
The real estate industry has many on-field employees, agents, brokers, and sales representatives. Supervising these agents and
optimizing field operations are herculean tasks for managers. So, what do they do to solve this problem?
Six Reasons to Invest in a Field Force Management System
Imagine, manually handling a workforce of hundred employees. Sounds tough, right? The window this opens for errors can be
damaging to any business.
Field Sales Automation Software Help Deliver faster Services
Speed is the need of time! We have come a long way from weekly parcel deliveries to same-day deliveries of eCommerce
products to now groceries arriving at our doorsteps in 10 minutes.
Tithi Agarwal
22 November 2022
Ayushi Nagalia
17 October 2022
Diksha Bhandari
14 October 2022
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35. After-sales Service Automation is the Key to Customer Satisfaction
Businesses pivot on customer satisfaction. Everything comes down to what customers want, how they receive a
product/service and whether they’ll rebuy it or not.
How Can Car Resale Businesses Use Field Force Management Systems?
A good field force management system can help several industries. Have a deskless workforce at play? We can look into the use
cases of vehicle tracking software and visualise what functions of a business can it optimise.
Four Challenges Your Business Can Solve Using Field Force Management Software
Technology is advancing every day. With this, we are seeing automation slowly filtering out all forms of inconsistencies from
every industry. Similar is the case with the field force management software market.
Diksha Bhandari
9 September 2022
Drishti Dua
6 September 2022
Ayushi Nagalia
2 September 2022
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36. 11 Features Each Field Employee Management Software Should Have
Gone are the days when field employee management software was something fancy that only specific industries needed. In fact,
according to research, between 2021 and 2030, the field services market is bound to increase at a CAGR of 19.7%.
Does Employee Tracking Software Improve Field Service Management?
Did you know that good field service management can improve customer retention by 48%? However, after-sales services are
not straightforward, primarily when everything is manually managed.
How Field Sales Management Software Can Automate Your Business
Manual is a thing of the past. Therefore enterprises are resorting to field sales management software to automate their
businesses.
Ayushi Nagalia
20 August 2022
Ayushi Nagalia
4 August 2022
Diksha Bhandari
29 July 2022
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37. What is Workforce Management Software?
With powerful features like task, attendance, and document management, workforce management software helps businesses
save resources and build effective workflows.
What is Expense Management in Field Employee Monitoring Software?
Expense management software in 2023 is like a knight in shining armor for businesses that have remote or field staff to
manage. Why is that so? Discover for yourself!
How Powerful Can Live Location Tracking Be in Field Force Management Software?
In the current operations and customer relations environment, the need for field employees has been rapidly increasing.
Ayushi Nagalia
22 July 2022
Diksha Bhandari
18 July 2022
Ayushi Nagalia
15 July 2022
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38. Do You Need Field Employee Tracking Software?
The Industries That Benefit From Field Operation Automation. The Covid-19 pandemic has revolutionised the way people shop
and expect after-sales services.
What is Employee Monitoring Software? Everything You Need To Know
Get answers to all your doubts and queries related to Employee monitoring software. Its relevance, importance, benefits and
need in this time and age.
Get to Know the Benefits of Field Employee Tracking Software
Are you a field operations manager struggling with keeping track of your employees on-field and their tasks and productivity?
Ayushi Nagalia
8 July 2022
Diksha Bhandari
1 July 2022
Ayushi Nagalia
20 June 2022
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39. Field Force Management Software: Beyond Employee Tracking?
Do you manage a team of field executives? Have you ever wondered ‘what is field force management software, and how will it
help my team?’
Practical Benefits of GPS Tracking Software in Field Force Management
Ethical employee tracking has become the latest norm in the market. In fact, if we look at any workforce management software,
ethical tracking is the first thing they offer.
How Workforce Management Software’s Automation Helps The Medical Industry
The medical industry has changed rapidly thanks to the technical advancement in form of equipment and workforce
management systems.
Ayushi Nagalia
13 June 2022
Ayushi Nagalia
3 June 2022
Ayushi Nagalia
3 May 2022
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40. What Is Task Management In Field Force Management Software?
Task management software streamlines all the manual processes involved in monitoring and managing tasks in a field
operations team.
Choosing the Right Field Force Management Software: Everything You Need to Know
Managing a team of field executives without workforce management software is a cumbersome job.
Should You Use a Timesheet Automation Tool in Field Force Management System?
Managing field executives’ productivity reports without Timesheet Automation Tools from Field Force Management Systems is
nearly impossible.
Ayushi Nagalia
25 April 2022
Ayushi Nagalia
20 April 2022
Ayushi Nagalia
13 April 2022
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41. What Are Attendance and Leave Management With Field Force Management Software?
Did you know that about 40% of organizations that use field force management software experience growth in sales?
How Field Force Management Software Overcomes Door-to-Door Sales Challenges
We live in a highly digitalized world. Still, door-to-door sales is a $28.6 billion industry with salespersons positioned as the core
of field operations. After all, no sales, no profit, right?
What is Field Force Management Software and Why Do You Need It?
In the upcoming years, Artificial Intelligence will overtake most manual tasks performed by humans. However, regardless of
technological advancement, you cannot remove the human essence from certain jobs.
Ayushi Nagalia
11 April 2022
Ayushi Nagalia
9 March 2022
Ayushi Nagalia
4 March 2022
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42. Why Do Businesses Need Field Force Management Software?
Managing field resources comes with unique and urgent challenges. From tracking productivity, movement, and attendance,
businesses need field force management systems to smoothen their workflow.
How and Why You Should Use Field Force Management Software to Go Paperless
Field force management software does all the obvious to generate profits – track employees, log tasks, and manage attendance.
What is Field Employee Tracking Software?
When most of your team is in the field, you might need employee tracking software to control operations. After all, it is hard to
know what everyone is up to when there’s no physical contact, right?
Ayushi Nagalia
10 January 2022
Ayushi Nagalia
28 December 2021
Ayushi Nagalia
24 March 2021
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43. Stay Updated on tech, telematics and mobility. Don't miss out on the latest in the
industry.
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