The document is an email forwarding a note from a satisfied customer, Erin Whigham, of Nationwide Insurance. Erin thanked Bill Knight and Nationwide for resolving her hospital bills from a hit and run accident. She praised Bill Knight for his friendly, expedient, and thorough service. Bill Knight's manager, Albert Miller, then forwarded Erin's note of appreciation to Bill, congratulating him on taking care of the customer.

1. Gmail - Fw: Note from a pleased customer http://mail.google.com/mail/?ui=2&ik=a936d94382&view=pt&cat=Kud...
Bill Knight <wknight7@gmail.com>
Fw: Note from a pleased customer
2 messages
KNIGHTW2@nationwide.com <KNIGHTW2@nationwide.com> Fri, Dec 18, 2009 at 11:18 AM
To: wknight7@gmail.com
Thanks,
Bill Knight
Nationwide Insurance
Post Office Box 100276
Columbia, SC 29202
Phone: 843/685-8292
Fax: 866/750-3407
----- Forwarded by William B Knight/Nationwide/NWIE on 12/18/2009 11:18 AM -----
From: Erin Whigham <erinwhigham@gmail.com>
To: millerc3@nationwide.com
Cc: knightw2 <knightw2@nationwide.com>
Date: 04/25/2009 04:43 PM
Subject: Note from a pleased customer
Dear Mr. Miller,
I requested your email address from Bill Knight so that I could tell you how pleased I am with
the friendly, expedient, and thorough service I received from Mr. Knight. I'm thankful to him and
to Nationwide for finally clearing up the hospital bills that were the result of the hit and run
accident I was in. What a relief!
Thanks very much & keep up the good work, Nationwide team!
Sincerely,
Erin Exum Whigham
KNIGHTW2@nationwide.com <KNIGHTW2@nationwide.com> Fri, Dec 18, 2009 at 11:18 AM
To: wknight7@gmail.com
Thanks,
1 of 2 9/16/2011 3:41 PM

2. Gmail - Fw: Note from a pleased customer http://mail.google.com/mail/?ui=2&ik=a936d94382&view=pt&cat=Kud...
Bill Knight
Nationwide Insurance
Post Office Box 100276
Columbia, SC 29202
Phone: 843/685-8292
Fax: 866/750-3407
----- Forwarded by William B Knight/Nationwide/NWIE on 12/18/2009 11:18 AM -----
From: Albert C Miller Jr/Nationwide/NWIE
To: William B Knight/Nationwide/NWIE@NWIE
Date: 04/27/2009 08:58 AM
Subject: Fw: Note from a pleased customer
Bill,
Great job taking care of this PH. She was very pleased with your service.
----- Forwarded by Albert C Miller Jr/Nationwide/NWIE on 04/27/2009 08:57 AM -----
Erin Whigham <erinwhigham@gmail.com> From Erin Whigham <erinwhigham@gmail.com>
To millerc3@nationwide.com
cc knightw2 <knightw2@nationwide.com>
Subject Note from a pleased customer
04/25/2009 04:43 PM
[Quoted text hidden]
2 of 2 9/16/2011 3:41 PM