Jeremy Hobbs, the Chief Information and Facilities Officer at UCDSB, presented an overview of the IT department and its strategic goals. The IT department supports over 10,000 computers across 100 locations with only 17 staff members. Some of its key responsibilities include supporting the student information system, email servers, websites, and a large private wide area network. Looking ahead, the department aims to increase personalization, mobility, and cloud services while standardizing infrastructure and automating non-essential tasks to improve efficiency with limited resources. The presentation also addressed the department's web filtering strategy and plans to differentiate policies based on user identity and age.

1. Information technology overviewFebruary 24, 2011.Jeremy C. HobbsChief Information and Facilities OfficerEmail: jeremy.hobbs@ucdsb.on.caTwitter: @jeremychobbsTumblr: jeremychobbs.tumblr.com

2. AgendaIntroductionIT OverviewWeb FilteringQuestions and Comments

3. The ITS strategic contextImproved Decision QualityImproved Technology ExperienceImproved Operational EfficiencyNew Learning OpportunitiesMISSIONWe connect people to knowledgeVISIONAny device, anytime, anywhereVALUE PROPOSITIONImproved Communication and Collaboration

4. UCDSB IT InfrastructureSchools and OfficesInternetMain Board Office

5. What does IT Do?Support for ~ 10,000 Computers at 100+ locations (17 staff)

6. HelpZone staff support – 15,000 calls per year (4 staff)

7. Over 100 academic and admin applications

8. ~ 700 wireless access points

9. Largest private wide area network in Eastern Ontario

10. Operate central systems

11. Student information system

12. Peoplesoft (payroll and employee info for 5000 staff)

13. Email (500,000 incoming emails per day)

14. Internal Portal Staff Portal

15. Blackboard LMS

16. Student Email System