Wardley Maps Saved The Day: How Stack Overflow Enterprise automated all the things in the right order
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Chris Hunt, Site Reliability Engineer at Stack Overflow: You probably have a a backlog of projects you want/need to start/complete. How do you know what you should be working on to make a real difference? Do you Build or Buy? How do you get management buy-in to work on a project that "only helps Operations"? I'm going to share how I used Wardley Maps to answer these questions and how Mapping The Terrain Of Operations can help you invest time and money in the right improvements at the right time.
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Wardley Maps Saved The Day: How Stack Overflow Enterprise automated all the things in the right order
- 1. Wardley Maps Saved The Day How Stack Overflow Enterprise automated all the things, in the right order #ChocolateyFest @LogicalDiagram
- 2. Hello I am Chris Hunt SRE, Stack Overflow @LogicalDiagram
- 3. There's no earthly way of knowing, Which direction we are going 3by Anthony Petrie ☉ Hear my story about managing the technical road map for Stack Overflow for Enterprise ☉ Learn a bit about Wardley Maps ☉ Delight in solving real problems for your organization an No glass elevators, but you will walk out with something #ChocolateyFest @LogicalDiagram
- 4. 4 Paragraph copy. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed molestie lorem et ipsum euismod volutpat. Cras et neque euismod, suscipit turpis et, hendrerit libero. ● First level bullet point ○ Second level bullet point ■ Third level bullet point Click to edit slide title Click to edit slide subtitle ☉ Host yourself or we'll host it for you ▮ We use Azure for hosting ▮ Multi-tenancy through duplication ☉ Same software that supports millions of users ▮ Your company is not large enough to break it ☉ I’m the SRE Team Lead for Enterprise Stack Overflow for Enterprise Your own Stack Overflow #ChocolateyFest @LogicalDiagram
- 5. Still lots of challenges 5 #ChocolateyFest @LogicalDiagram ☉ Existing toolchain built around physical servers ▮ Cloud requires new skills ☉ Security historically wasn't a thing ☉ Multi-tenancy through duplication ▮ New customer means a new, separate instance ▮ Work scales linearly ☉ More work than people
- 6. 6 Too much work Example Planning Spreadsheet - Available Work Days: 89 Project Count Total Days Small - 2 2 4 Medium - 5 3 15 Large - 10 5 50 Project Days X Large - 20 2 40 100 #ChocolateyFest @LogicalDiagram
- 7. Now what? 7 ☉ What do we cut? ☉ What do we prioritize? #ChocolateyFest @LogicalDiagram
- 8. I have an idea! I heard about this thing called Wardley Mapping #ChocolateyFest @LogicalDiagram 8
- 9. This is a map of my home town #ChocolateyFest @LogicalDiagram 9
- 10. This is also a map of my home town #ChocolateyFest @LogicalDiagram 10
- 11. So is this... #ChocolateyFest From 1864 https://en.wikipedia.org/wiki/Third_Battle_of_Winchester @LogicalDiagram The Five Factors for Victory: ☉ Purpose ☉ Landscape ☉ Climate ☉ Doctrine ☉ Leadership
- 12. #ChocolateyFest @LogicalDiagram Another part of the same map ☉ Landscape ☉ Types of troops ☉ Positions ☉ Impediments ☉ Space ☉ Movement Lots of context https://en.wikipedia.org/wiki/Third_Battle_of_Winchester
- 13. “ 13 Simon Wardley Remember, all models are wrong but some are useful.
- 14. 14 Click to edit slide title Click to edit slide subtitle The Wardley Map Exploring the map - Figure 20 by Simon Wardley #ChocolateyFest @LogicalDiagram
- 15. 15 Phases of Evolution - The Horizontal Everything evolves Uncharted Industrialized Unpredictable Measured Different Standard CommodityProductCustomGenesis Experimental Volume Operations #ChocolateyFest @LogicalDiagram
- 16. 16 Click to edit slide title Click to edit slide subtitle Value Chain - The Vertical Exploring the map - Figure 20 by Simon Wardley #ChocolateyFest @LogicalDiagram
- 17. Symbols 17 #ChocolateyFest @LogicalDiagram Getting started - Figure 61 by Simon Wardley
- 18. My First Map 18 #ChocolateyFest @LogicalDiagram
- 20. 20 Building a Product is an investment #ChocolateyFest @LogicalDiagram
- 21. “ 21 Simon Wardley There can never be a perfect map but that's ok ... reality can cope with uncertainty, so can we.
- 22. ☉ It’s a communication device ☉ You can have multiple maps ☉ It doesn’t have to be perfect ▮ Mine’s not In Summary Who do we ask for help when we don't know which way to go? 22 #ChocolateyFest @LogicalDiagram
- 23. 23 ☉ Wardley Maps “the online book” ▮ https://medium.com/wardleymaps ☉ Validated Learning via Retrospective Wardley Value Chain Mapping blog post by Darwin Sanoy ▮ https://cloudywindows.io/post/validated-learning-via-retrospective-wardley-value -chain-mapping/ ☉ Intro to Wardley Mapping ▮ https://hiredthought.com/2018/09/01/intro-to-wardley-mapping/ ☉ @swardley ☉ #map18 (Hashtag for recent mapping conference) Additional Reading We’ve only scratched the surface
- 24. Thanks! Any questions? You can find me at @LogicalDiagram