Vitel Global Portal
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This document outlines the key features of a customer portal including access to and management of users, services, billing, orders and invoices. It also allows customers to view call reports, phone registry status, voicemail, call recordings, call forwarding, conference recordings and sends call detail records via email. The portal integrates with a CRM system and includes robust customer support ticketing.
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Vitel Global Portal
- 2. • Access, Add and Manage all users • Services, Billing, Order and Invoices • Robust Customer Support ticketing system • Phone Registry Status • Call Reports, Recordings and forwarding • Conference Recordings • CDR’s to Email Customer Portal Highlights
- 3. Call Reports
- 4. Support
- 6. Voicemail
- 10. Users
- 11. CDR’s to Email
- 12. CRM Integration