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Vibe HCM Presentation
- 1. DOES YOUR HRTECH REFLECT YOUR CULTURE?
- 2. THE “ENGAGEMENT” OPPORTUNITY WINNINGTHE HEARTS & MINDS OF EMPLOYEES STATE OF THE AMERICAN WORKPLACE – GALLUP 2013 & JOB SEEKER NATION SURVEY – JOBVITE 2014 workers “not engaged” or “actively disengaged” 70% 50% workers “actively looking” or “open to new role”
- 3. THE “ENGAGEMENT” OPPORTUNITY ENGAGEMENT’SEFFECT ON BUSINESS PERFORMANCE STATE OF THE AMERICAN WORKPLACE – GALLUP 2013 22% higher profitability 21% higher productivity 37% lower absenteeism
- 4. TRADITIONAL HR SYSTEMS “Towin customers – and a bigger share of the marketplace – companies must first win the hearts and minds of their employees.”1 Complex / Hard-to-Use Multiple Systems / Interfaces Not Accessible to All Employees Can’t Configure / Personalize Built for Back-Office HR TECH’S ROLE
- 5. HR TECH’S ROLE TRADITIONALHR SYSTEMS CEDARCRESTONE 2012–2013 HR SYSTEMS SURVEY improved user experience #1 reason for moving to new HRMS 69%
- 6. “The old fashionedHR systems were systems of record. Now what we need are systems of engagement, systems that people want to use and get use out of every day.” HCM 1.0 Systems of Record HCM 2.0 Systems of Engagement Back-Office / Complex All Employees / Consumer UI Automating Paper Processes Agile / J.I.T / Socially-Infused Inflexible / Expensive Upgrades SaaS / Personalized / Evolving Standardization / Efficiency Engagement / Wellness / Connection HR TECH’S ROLE THE MARKET IS CHANGING
- 7. A SYSTEM BUILTFOR ENGAGEMENT OUR VALUE PROPOSITION Drive Efficiency Service Delivery Excellence Leverage Talent Find, Reward & Retain Foster Engagement Engage, Connect & Inspire
- 8. A SYSTEM BUILTFOR ENGAGEMENT 1 UNIFIED SYSTEM FOR ALL EMPLOYEES Knowledge-Base AskHR Role-based Hubs Next Gen Self-Service Self-Service Payroll Benefits Organization Mgmt Metrics & Dashboards Talent Visualizations Talent Mining Trending & Explorers Content Mgmt Social Media Work Communities Personal Profiles Real-Time Consult Talent Profiles Perform & Comp Succession Learning & Dev Engagement Reporting Talent Acquisition Preboarding Virtual Day 1 1st Year Onboarding
- 9. CLOUD-BASED, PERSONALIZED HCM FLEXIBLESERVICE MODEL SAAS PLATFORM MANAGED HRO FULL SUITE 1 MODULE PAYROLL CONNECTOR ERP CONNECTOR Augment or Replace Pre-Hire to Retire Global / All Roles Configurable / Branded Social & Rich Media Infusion Role Tailored Experience
- 10. *LINKEDIN 2013 EARNINGSCALL / VIBE FULL SUITE CASE STUDIES A SYSTEM BUILT FOR ENGAGEMENT SYSTEM ADOPTION DRIVES ENGAGEMENT & ROI % of users logging in monthly* 68% 89%
- 11. A SYSTEM BUILTFOR ENGAGEMENT TURNING THE DIAL ON EMPLOYEE ENGAGEMENT Employee Satisfaction from Service Delivery Excellence Peer Recognition, Work Teams & Personal Network Connections “Everyone A Voice” through Social Media Connect & Inspire with Engaging Media Find, Mentor & Reward Hidden Talent
- 12. CONNECTING EVERY LOCATION,EVERY EMPLOYEE 1,000 page visits / day ...In the first 3 months 1,000 content items shared 4,000 network connections 1 M minutes spent in Calibrate
- 13. “OUR VOICE” CONNECTSEMPLOYEES IN TWO LANGUAGES 4x traffic increase (within 2 months of launch) 2.9 Munique logins (over 12 month period) 48 K community visits (in just 3 months)
- 14. 100+ GLOBAL LOCATIONS– 1 COMMON SYSTEM $2 M annual savings 92% sat/very sat rating HR Shared Service 1/3 requests handled via live chat 97% unique employee logins / month
- 15. A LITTLE BITABOUT US PASSIONS: COOL TECH & OUR CUSTOMERS onboarding HRMS talent social insight HR service Proven 750+ customer organizations Mid-Large global enterprises Scalable 50+ M system requests / month system architecture Multi-Tenant Innovative 15 years of HR tech innovation 27% of revenue spent on R&D Successful 97% retention 40% growth recurring revenue customer retention rate Experienced R&D team with >4 yrs 63% Top 50 employer in Canada Acclaimed Awesome Best New Tech For HR (2013) HCM / Talent Solution (2013)
- 16. OUR CUSTOMERS 750+ ORGANIZATIONS “I'vebeen impressed with cfactor, from a product innovation and partnership standpoint. They take a serious interest in my organization and our needs.” Donna Jennings SVP, HR DeVry
- 17. OUR PRODUCTS LETS GOA LITTLE DEEPER
- 18. ONBOARDING ACQUISITION, PREBOARDING, VIRTUALDAY 1, 1ST YEAR Talent Acquisition Job & Position Mgmt Posting Mgmt Job Board / Subscriptions Applicant Tracking Recruitment Metrics 1,957job postings 15,000 applications ...in just 3 months
- 19. ONBOARDING ACQUISITION, PREBOARDING, VIRTUALDAY 1, 1ST YEAR New Hire Experience Live Moderated Sessions Virtual Day 1 Immersive & Engaging Media Integrated Self-Service Socialization Tools The 1st Year Transactional Tools Compliance & Reporting Preboarding Personalized Welcome Mentors & Personal Profiles Preboarding Hub 74% voluntarily access preboarding 71 minutes spent on preboarding site
- 20. HRMS SELF-SERVICE, PAYROLL, BENEFITS& ORG MGMT Self-Service Employee Self-Service Personal Info Mgmt Payroll/HR Info Mgmt Time Entry & Leave Requests Employment Verification Manager Self-Service New Hire & I-9 Verification Offboarding & Leave Mgmt Promotions & Transfers Company Property Mgmt < 1 year return on investment from self-service
- 21. HRMS SELF-SERVICE, PAYROLL, BENEFITS& ORG MGMT Payroll Services Payroll Processing Payroll Tax Filing Wage Garnishment & Levy Administration Payroll Reporting & G/L Files
- 22. HRMS SELF-SERVICE, PAYROLL, BENEFITS& ORG MGMT Benefits Health & Welfare Admin COBRA/HIPAA Admin Premium Reconciliation Benefits Reporting Carrier Interfaces Affordable Care Act Services Total Rewards Statements Life Events & Enrolments Wellness Communities Benefits Communications
- 23. HRMS SELF-SERVICE, PAYROLL, BENEFITS& ORG MGMT Organization Mgmt “With cfactor we have been able to streamline and create efficiencies in our day-to-day operations” Hierarchy Mgmt Organization Chart Modelling Job & Position Req / Mgmt Organization Unit Mgmt Contingent Mgmt Vacancy Mgmt
- 24. TALENT MANAGEMENT PROFILES, PERFORM,COMP, SUCCESSION, LEARNING, ENGAGEMENT Talent Profiles Public Profiles (LinkedIn Sync) Experience, Skills & Credentials Peer Recognition & Work Contributions Personal & Employment Info
- 25. TALENT MANAGEMENT PROFILES, PERFORM,COMP, SUCCESSION, LEARNING, ENGAGEMENT Performance Performance Mgmt (Ratings, Goals, Competencies) Review Period Mgmt & Metrics Performance & Coaching Notes Work Contributions & Peer Endorsements/Thanks 8,500 colleague thanks given in 1 year
- 26. TALENT MANAGEMENT PROFILES, PERFORM,COMP, SUCCESSION, LEARNING, ENGAGEMENT Compensation Planning Worksheets (Multiple Pay Types, Currencies) Comp Letters & Communications Automated Approval Process Total Comp Analysis (Budget, Type, Role) manage comp review process for 12.4 K employees at locations across Europe & North America
- 27. TALENT MANAGEMENT PROFILES, PERFORM,COMP, SUCCESSION, LEARNING, ENGAGEMENT Succession 9-Box Assessments Assessment Period Mgmt Talent Cards & Miners Readiness of Key Talent manage 9-Box assessments for 100+ global locations
- 28. TALENT MANAGEMENT PROFILES, PERFORM,COMP, SUCCESSION, LEARNING, ENGAGEMENT Learning & Dev Development Plans Skills & Credentials Mgmt Learning Course Mgmt Learning Communities & Personal Networks 100 safety certification types managed 13 average certifications per employee per year
- 29. TALENT MANAGEMENT PROFILES, PERFORM,COMP, SUCCESSION, LEARNING, ENGAGEMENT Engagement Engagement Survey Reporting Program & Social Media Communications Leadership Effectiveness Scoring Action Plan & Site Visit Mgmt reporting & action plans spanning 81 regions 1,326locations
- 30. SOCIAL INTRANET CONTENT, SOCIALMEDIA, REAL-TIME CONSULT, ANALYTICS Content Mgmt Rich Media, Videos, Web Content, Billboards, Documents Multilingual Multiple Authoring Methods Auditing & Acknowledgements 107 page views / active employee / month Version Control, Approvals & Effective Dating 15.6 M page views per year
- 31. Social Media Blogs, Forums,Wikis, Media Albums, Polls, Events, Shared Files, Ideas Mgmt Role, Program, Special Interest Work Communities Personal Profiles, Social Networks & Activity Streams Search, Comments, Tagging, Ratings, Locate Colleague 1,000 amount of content shared each month 8 X increase in 3 months SOCIAL INTRANET CONTENT, SOCIAL MEDIA, REAL-TIME CONSULT, ANALYTICS
- 32. Real-Time Consult Instant Message& Buzz Role, Program, Special Interest Chat Rooms Message Center & Publishing Team Consult SOCIAL INTRANET CONTENT, SOCIAL MEDIA, REAL-TIME CONSULT, ANALYTICS
- 33. Analytics Utilization Hub Media Type,Contributors & Community Activity Metrics Activity Trends & Common Navigation Paths Analysis 3.1 M page views over 12 months 21 different resorts & businesses SOCIAL INTRANET CONTENT, SOCIAL MEDIA, REAL-TIME CONSULT, ANALYTICS
- 34. WORKFORCE INSIGHT DASHBOARDS, TALENTVISUALIZATION & MINING, EXPLORERS Metrics & Dashboards Dynamic Interactive Dashboards Sort & View by Multiple Dimensions (Business Unit, Role, Location, Job, Function) KPI’s Spanning Workforce Mgmt, Talent, Performance, Comp “Real-time, instantaneous, on the spot dashboards for managers -now that's something that really makes a difference.”
- 35. WORKFORCE INSIGHT DASHBOARDS, TALENTVISUALIZATION & MINING, EXPLORERS Visualization & Mining Talent Charts – View Org Chart Across Multiple Talent Dimensions On-Demand Talent Mining (Social, Contributions, Demographic & HR data) Talent Cards – Multi-Dimensional Employee Perspective 144 K talent chart views per year
- 36. WORKFORCE INSIGHT DASHBOARDS, TALENTVISUALIZATION & MINING, EXPLORERS Explorers Job/Position & Department/Org Explorers Comp/Turnover Trending Demographic, Employment & Talent Explorers 707 K Report views per year Headcount/Staffing Trending
- 37. HR SERVICE DELIVERY KNOWLEDGE-BASE,ASKHR, NEXT GENERATION SELF-SERVICE 1/3 of employee HR requests via Live Chat 92% employee sat/very sat Real-Time Decision Support Embedded SME Live Chat Publish to Knowledge-Base Role-Based Hubs Expert & Knowledge Infused Self-Service Case Mgmt Integrations Knowledge-Base Tile Navigation & Search Ratings, Tagging, Comments Social Media & Multimedia AskHR Next Gen Self-Service
- 38. www.cfactorworks.com QUESTIONS? THANK YOU FORYOUR INTEREST Follow Us cfactor’s Vibe HCM delivers a personalized, interactive HRMS, talent management and employee collaboration suite. Employees love it's intuitive design and social capabilities. Unlike typical HR systems, Vibe HCM is a vibrant hub of employee-focused processes, communications, connections and collaboration –driving efficiency while fostering engagement. As its name implies, Vibe HCM delivers personalized, highly branded experiences tailored to our customer’s culture, unique story. More than 750 firms “got the Vibe” in their workplaces. To learn more, visit www.cfactorworks.com. cfactor Works Inc.
Editor's Notes
- #3 7 in 10 American workers are “not engaged” or “actively disengaged” in their work meaning they are emotionally disconnected from their workplaces and less likely to be productive / not reaching their full potential. Gallup estimates that active disengagement cost the US $450B - $550B / year The Opportunity: Organizations that have figured it out have more than 5X the ratio of engaged to actively disengaged employees. Gallup – Been on research done with more than 25 M employees over the years NTD: [Employee engagement is a multi-dimensional issue. HR Tech can be one component that plays a significant role in moving the needle]
- #4 Work Units in the top 25% of employee engagement scores compared to those in the bottom 25% reported: i) higher profitability, ii) higher profitability, iii) higher customer ratings, iv) less turnover and v) less absenteeism Strong correlations between engagement and the nine outcomes studied are highly consistent across different organizations from diverse industries and regions of the world. customer ratings Profitability Productivity turnover (for high- and low-turnover organizations) safety incidents shrinkage (theft) Absenteeism patient safety incidences quality (defects)
- #12 FOUNDATIONAL EXCELLENCE Vibe HCM is strategically deployed to be the activity hub for all employees – that is why we focus so much on system unification. At a foundational level the system needs to be seen as the go-to place, the place to find experts, colleagues, the latest communications, easy-to-use work processes, analytics, etc. – a value add, 1-stop shop. Once you have employees going there, deliver personalized, high-value productivity tools such as: a dynamic knowledge-base and being able to ask a question and get an answer in real-time thru live chat AskHR. This drives employee satisfaction and repeat visits – It starts to answer the “what’s in it for me” question as the system embodies service delivery excellence that is significantly better than the status quo....(92% sat/very sat) in DeVry’s case) ENGAGING BROADCAST COMMUNICATIONS PLATFORM Once you get them there – you have the opportunity to engage their hearts and minds in all manner of communications related to the company and their specific location/role What is their sense of connection to the team and org? Gallup - Emotional Engagement ties directly to an employee’s level of discretionary effort. Only 41% of employees felt that they know what their company stands for. Our customers leverage Vibe to dynamically communicate to all employees using social and rich media to engage the company in a conversation about all things strategic / operational / etc. (i.e. Shaw – CEO led dialogue sessions with entire company around topics like: Customer Service, Technology Direction, Strengthening Operations. PERSONAL RECOGNITION / PERSONAL CONNECTIONS Another key component of employee engagement is giving people a say in important decisions, sense of connection to their peers, etc...The Social Media / Role-Based Work Communities, Thank A Colleague, in Vibe HCM support this visibility TALENT ACQUISITION & ONBOARDING Finding the right talent and effectively onboarding them into the culture were report as 2 key determinants of engagement by Gallup TALENT MGMT / EMPLOYEE DEV Providing internal growth/development opps – with talent mining/talent profiles/employee dev. plans/merit-based rewards programs EMPLOYEE WELLNESS / WELL BEING Gallup – Correlation shown between physical health and engagement levels. VibeHCM gives visibility to benefits programs/Total Rewards Statements. Setup employee wellness communities (Live Well, FlexWork, etc.) BUILT-IN ENGAGEMENT SURVEY REPORTING / ACTION PLANNING Vibe HCM has built-in engagement survey reporting and action planning – Helping companies demonstrate commitment to following through / communicating results stemming from engagement surveying – both at corporate and local levels...