1. Course Name Type Status
Completion
Date
Safety Cards:Zero Tolerance Prohibited
Behaviors and Safety Policy (YYN78105) Assignment Completed 3/24/2015
Electrical Safety Awareness - New England
(YY102789) Assignment Completed 3/19/2015
Electrical Safety Awareness (YY101476) Assignment Completed 3/12/2015
PoliceHiringProcess (YYN78348) Assignment Completed 2/27/2015
Your Performance: WinningOur Customers
Every Day (VZE78072) Tablet and Online Completed 2/25/2015
Drop WirePDR InvoicingWebsite -
Supervisor (YYM80270NL) Online Completed 2/12/2015
Driver Safety Series: Adverse Weather and
Road Conditions (VZ46637) Tablet and Online Completed 2/9/2015
Footwear Policy (YYMS006) Assignment Completed 1/21/2015
Potomac Region Backingto the Cone Policy
(YYJ82097) Assignment Completed 1/21/2015
Safety Action Plan Review (YYJS0291) Assignment Completed 1/20/2015
DrivingResults through Effective
Performance Management (VZE71780) Net Conference Completed 1/15/2015
Cell Phone Policy - New England (YY100876) Assignment Completed 1/14/2015
Footwear Policy (YYMS006) Assignment Completed 1/14/2015
Zero Toleranceat Risk Behaviors (YYJS0186) Assignment Completed 1/14/2015
Maximum WorkingHeight for Safe
Operation of Aerial Lift Equipment
(YYN73040) Assignment Completed 1/14/2015
Environmental, Health and Safety
Attestation Trainingfor Supervisors 2015
(VZE72858) Tablet and Online Completed 1/9/2015
Time ManufacturingVersaliftTel 29 Non-
Generator Powered Aerial Lift In-Service
(YY101564) Assignment Completed 12/10/2014
Safe DrillingVideo (YYN71064) Assignment Completed 11/24/2014
Nothing Beats FiOS (VZE71585) Online Completed 11/21/2014
WorkingAloft Safely - Aerial Lift (YY102057) Assignment Completed 11/17/2014
MaintainingMinimumApproach Distances
and Vehicle Decal Installation (YY102336) Assignment Completed 11/17/2014
Electrical Safety Awareness (YY101476) Assignment Completed 11/17/2014
UsingLay Up Sticks to Work Safely
(YY102059) Assignment Completed 11/5/2014
CPNI Annual Training2014-2015 (VZ70871) Tablet and Online Completed 10/29/2014
Driver Safety Series: ChangingLanes
(VZ46636) Tablet and Online Completed 10/29/2014
Emotional Intelligence: Webinar (VZ45424) Net Conference Completed 10/16/2014
Leading High Performing Teams (VZ38980) Classroom Completed 10/3/2014

2. Critical Skills:OutsidePlantErgonomics -
Preventing Strains and Sprains (YYN68081) Assignment Completed 9/22/2014
Leading in Tough Times 2 Leading Through
Actions (Includes Simulation):Online Course
(SKL43373) Online Completed 9/12/2014
Creating a Strong Leadership Team (Second
Edition): OnlineCourse(SKL43878) Online Completed 9/12/2014
Management Essentials:DevelopingYour
Direct Reports: OnlineCourse(SKL41657) Online Completed 9/10/2014
Elements of a CohesiveTeam: OnlineCourse
(SKL41272) Online Completed 9/10/2014
Being an Effective Team Member: Online
Course (SKL41244) Online Completed 9/2/2014
Service Elite Foundation for Consumer/Mass
Business (VZE39255) Classroom Completed 8/6/2014
Conducting Safety Meetings and Work
Observations - Management Safety
(VZ48450) Tablet and Online Completed 7/14/2014
Driver Safety Series: Slow Down and Live
(VZ46635) Tablet and Online Completed 7/7/2014
FiOS Quantum TV - All Employee Course
(VZE47974) Online Completed 6/16/2014
Driver Safety Series: Safe Intersection
Techniques (VZ46634) Tablet and Online Completed 5/12/2014
Driver Safety Series: Do Not Be a Tailgater
(VZ46633) Online Completed 3/31/2014
Personal ProtectiveEquipment (YY103013) Assignment Completed 3/28/2014
Electrical Safety Awareness (YY101476) Assignment Completed 3/27/2014
Time Reporting 2014 (VZE47935) Online Completed 3/25/2014
Hazard Recognition Checklist(YYJS0271) Assignment Completed 2/28/2014
Hazard Recognition Checklist(YYJS0271) Assignment Completed 2/28/2014
Zero Toleranceat Risk Behaviors (YYJS0186) Assignment Completed 2/3/2014
Footwear Policy (YYMS006) Assignment Completed 1/31/2014
Cell Phone Policy - New England (YY100876) Assignment Completed 1/31/2014
New England - Verizon Vehicle Backing
Policy (YYJS0324) Assignment Completed 1/30/2014
Environmental, Health and Safety
Attestation Trainingfor Supervisors 2014
(VZE47538) Online Completed 1/21/2014
Safety Action Plan Review (YYJS0291) Assignment Completed 1/20/2014
Safety Management Program(YYJS0016) Assignment Completed 1/20/2014
Driver Safety Series: Sharingthe Road
(VZ46083) Online Completed 11/14/2013
FirstAid Refresher (TT10219A) Online Completed 10/30/2013
Critical SkillsReview: Aerial Safety - Ladders
(YYJS0122) Assignment Completed 10/14/2013

3. Books24x7 (SKL43906) Online Completed 10/10/2013
Personal ProtectiveEquipment (YYJ8848NL) Online Completed 10/10/2013
Communicating Chemical Hazards with GHS
(VZ44719) Online Completed 10/9/2013
Electrical Safety Awareness - Your Life
Depends Upon It! (VZE45111) Online Completed 9/12/2013
Driver Safety Series: Do Not Ignore the Signs
(VZ45516) Online Completed 7/24/2013
Driver Safety Series: Backingand Parking
(VZ45199) Online Completed 7/24/2013
BuildingShareholder Value(VZ40156) Tablet and Online Completed 7/10/2013
Keys for SafeguardingPrivacy and
Confidential Information:OnlineCourse
(VZ45355) Tablet and Online Completed 6/24/2013
UsingLay Up Sticks to Work Safely
(YY102059) Assignment Completed 5/3/2013
SMP PPE Trackingfor Supervisors (VZ44514) Online Completed 4/24/2013
Electrical Safety Awareness (YY101476) Assignment Completed 4/15/2013
Driver Safety Series: How to Avoid
Becoming a Distracted Driver (VZ44398) Online Completed 4/3/2013
Drivers VehicleInspection Report
(YY102055) Assignment Completed 3/21/2013
WorkingAloft Safely - Aerial Lift (YY102057) Assignment Completed 3/21/2013
WorkingAloft Safely - Extension Ladder at
Mid-Span (YY102058) Assignment Completed 3/21/2013
SITE EMERGENCY ACTION PLAN (SEAP)
TRAINING FOR IMT-EFM (TIELT5031) Online Completed 3/4/2013
Safety Action Plan Review (YYJS0291) Assignment Completed 2/6/2013
Understanding CPNI and PII - CMB - General
Management (VZE44041) Online Completed 1/29/2013
Environmental, Health and Safety
Attestation Trainingfor Supervisors 2013
(VZE41011) Online Completed 1/24/2013
Customer Loyalty Revolution ILT -
Installation and Maintenance (YY101556) Assignment Completed 11/9/2012
Electrical Safety Awareness (YY101476) Assignment Completed 10/22/2012
Supervisor Responsibilitiesunder the
Americans with Disabilities Act(ADA) 2012
(VZE39909) Net Conference Completed 10/17/2012
Customer Loyalty: Be The Reason
(VZE39985) Online Completed 9/28/2012
Personal ProtectiveEquipment (YYJ8848NL) Online Completed 9/12/2012
Supervisor On Road Observation (VZ39395) Online Completed 8/27/2012
Environmental, Health and Safety
Attestation Training for Supervisors
(VZE39273) Online Completed 8/15/2012
Broadband Education (VZE38963) Online Completed 6/13/2012

4. Code of Conduct: Integrity in Action: Online
Course (VZ39238) Online Completed 6/5/2012
Critical SkillsReview: Aerial Safety - Ladders
(YYJS0122) Assignment Completed 4/27/2012
Supply Chain SRM Desktop Shipping
(VZE36662) Online Completed 4/25/2012
2012 Field Time Reporting Guidelines for
East Managers (VZE37175) Online Completed 3/21/2012
SupervisingOvertime-EligibleAssociates
(VZE37652) Online Completed 2/6/2012
Electrical Safety Awareness OSP Aerial Work
Video and Safety Lesson Plan (YYJS0167) Assignment Completed 1/3/2012
Anti-Corruption Laws (VZE36433) Online Completed 12/28/2011
Keys for SafeguardingPrivacy and
Confidential Information (VZE35638) Online Completed 11/10/2011
FiOS TV Interactive Media Guide and Flex
View (VZE35324) Online Completed 11/10/2011
Administration of Major CableFailures
(TT22039) Classroom Completed 6/29/2011
FiOS and Core Bundle All Employee Training
(VZE35370) Online Completed 6/20/2011
FiOS and Core Bundle All Employee Training
(VZE35370) Online Completed 6/13/2011
Supervisor Responsibilitiesunder the
Americans with Disabilities Act(ADA)
(VZE34862) Net Conference Completed 5/12/2011
A Total Solution for Business Customers
(YYM56075NL) Online Completed 2/16/2011
Safety Action Plan Review (YYJS0291) Assignment Completed 1/10/2011
Property Damage Reporting (YYJ82289NL) Online Completed 12/14/2010
Fios PlatformIssueReporting (YYJ63300NL) Online Completed 11/4/2010
East CoastArea (ECA) Service Champion
Website (YYJ3RT00018) Assignment Completed 11/3/2010
Privacy and CPI-303 (VZBEmp17628) Online Completed 11/2/2010
UnderstandingFCC CPNI Rules: Managers
(CW01333NL) Online Completed 11/2/2010
FiOS Anywhere (VZBEmp25628) Online Completed 10/28/2010
Privacy and CPI-303 (VZBEmp17628) Online Completed 10/14/2010
Big News for Business (VZBEmp25164) Online Completed 9/21/2010
Tech Power Coach - Performance
Management System (YYJ40681NL) Online Completed 7/16/2010
Your Code of Conduct - Management
(VZBEmp24133) Online Completed 7/12/2010
Self-Service Overview (VZBEmp24327) Online Completed 6/19/2010
Consumer/Small Business Promo Zone 2
(YYJ50343NL) Online Completed 4/26/2010

5. Copper Technical Update - March 2010
(YYJ50340NL) Online Completed 4/15/2010
Net Promoter Score - NPS (ME12129NL) Online Completed 1/28/2010
vForce for DRC/FRC personnel and I&M
Supervisors (TT10871) Classroom Completed 1/26/2010
2010 Promo Zone 1 All Employee Initiative
(YYM92150NL) Online Completed 1/22/2010
OutsidePlantSafety Rodeo - Northeast
(TT10350NE) Classroom Completed 1/18/2010
Defensive Driving1 of 3 - Responsibilities
and Decisions (TT02222ANL) Online Completed 12/10/2009
UnderstandingFCC CPNI Rules:Managers
(CW01333NL) Online Completed 10/15/2009
Promo Zone 5 for FiOS / HSI and Promo
Zone 4 for Small Business (YYM692066NL) Online Completed 9/22/2009
Customer - FacingAssociateBusiness Attire
Program for Managers
Legacy VZ
Departmental Completed 9/1/2009
Critical SkillsReview: Preventing Back
Injuries (YYJS0126) Assignment Completed 8/8/2009
FiOS June Enhancements and PZ4 Offers
(YYJ63147NL) Online Completed 6/26/2009
Promo Zone 4 Core/HSI Offers
(YYM39016NL) Online Completed 6/26/2009
Electrical Safety Awareness OSP Aerial Work
Video and Safety Lesson Plan (YYJS0167) Assignment Completed 6/11/2009
Overview of the Process for Accommodating
ADA Requests (VZBEmp23452) Online Completed 5/19/2009
Administration of Major CableFailures
(TT22039) Classroom Completed 5/12/2009
Time Reporting Guidelines For Field
Managers (YYM50077) Assignment Completed 4/24/2009
Time Reporting Guidelines For Field
Managers (YYM50077NL) Online Completed 4/9/2009
Driver Vehicle Inspection Report
(YYM80218) Assignment Completed 1/15/2009
Electrical Safety - Equipment and
Procedures Video (YYJS0215) Assignment Completed 9/25/2008
Child Pornography Reporting Requirement
for Associates
Legacy VZ
Departmental Completed 7/9/2008
Electrical Safety Awareness OSP Aerial Work
Video and Safety Lesson Plan (YYJS0167) Assignment Completed 6/11/2008
ManagingSafety Performance - OSP
Managers VZT Legacy Completed 6/2/2008
RECORDS MANAGEMENT TRAINING
(HRETHRM01) Online Completed 5/3/2008
About You - HR Portal Legacy VZ Completed 2/13/2008

6. Departmental
Zero Toleranceat Risk Behaviors (YYJS0186) Assignment Completed 2/7/2008
Telecom Net Promoter Score Roll-Out VZT Legacy Completed 1/8/2008
Management Code of Conduct
(YYJ91098NL) Online Completed 12/11/2007
ANTI-PORNOGRAPHY TRAINING
(HRETHAP01) Online Completed 12/4/2007
Appreciativeand Corrective Feedback
(YYJS0166) Assignment Completed 10/31/2007
Accountability for DrivingResults (Oz
Principle) - Interactive VZT Legacy Completed 10/18/2007
Electrical Safety Awareness OSP Aerial Work
Video and Safety Lesson Plan (YYJS0167) Assignment Completed 9/21/2007
Compliance- Privacy
Legacy VZ
Departmental Completed 6/12/2007
ManagingOSP Safety and Incident
Investigation VZT Legacy Completed 4/18/2007
Hazard Communications and Access to
Exposure and Medical Records Awareness
(YYJS0020) Assignment Completed 4/10/2007
Verizon Telecom Regional Operations 2007
Business Direction:Six Key Imperativ
Legacy VZ
Departmental Completed 2/13/2007
4 Disciplines of Execution
Legacy VZ
Departmental Completed 12/27/2006
SECURITY TOP 10 TRAINING (HRETHTOP10) Online Completed 10/27/2006
Aerial Lift Safety - Safety Lesson Plan
(YYJS0021) Assignment Completed 7/19/2006
OutsideElectrical Safety Awareness Safety
Lesson Plan (YYJS0041) Assignment Completed 7/19/2006
Management Code of Conduct
(YYJ91098NL) Online Completed 5/11/2006
PERFORMANCE COACHING VZT Legacy Completed 5/9/2006
Accountability VZT Legacy Completed 3/22/2006
Labor Relations- BuildingSuccessful Cases
Legacy VZ
Departmental Completed 1/19/2006
Domino Impact of Competition
Legacy VZ
Departmental Completed 11/23/2005
Defensive Driving1 of 3 - Responsibilities
and Decisions (TT02222ANL) Online Completed 11/17/2005
DOT Lesson Plan - Driver Fatigue and
Wellness (YYJS0089) Assignment Completed 10/25/2005
Compliance- Records Management
Legacy VZ
Departmental Completed 8/23/2005
RESILIENCE FOR THE NETWORK SERVICES
GROUP VZT Legacy Completed 3/31/2005
Emergency Preparedness Supervisor for
National Operations (TT10215NL) Online Completed 3/30/2005

7. POPI - Progress on Performance Inventory
Legacy VZ
Departmental Completed 3/21/2005
AMTS Assessment (ME30130NL) Online Completed 11/8/2004
EFFECTIVE SUPERVISION VZT Legacy Completed 10/28/2004
IncidentInvestigation VZT Legacy Completed 10/13/2004
ManagingSafety Performance - OSP
Managers VZT Legacy Completed 10/12/2004
DAY ONE SUPERVISOR CALL / ATTENDANCE
MANAGEMENT TRAINING VZT Legacy Completed 8/19/2004
Heat Related Disorders Safety Lesson Plan
(YYJS0062) Assignment Completed 6/29/2004
Attend to Win - MA and RI VZT Legacy Completed 6/11/2004
OutsideElectrical Safety Awareness Safety
Lesson Plan (YYJS0041) Assignment Completed 5/25/2004
FUNCTIONAL EXCELLENCE: MANAGING
PRIORITIES FOR NATIONAL OPERATIONS -
WEST VZT Legacy Completed 4/29/2004
FMLA (ATTENDANCE) - BA NORTH VZT Legacy Completed 4/29/2004
NEW MANAGER ORIENTATION FOR
NETWORK SERVICES GROUP VZT Legacy Completed 4/14/2004
Personal ProtectiveEquipment Safety
Lesson Plan (YYJS0014) Assignment Completed 4/8/2004
Manhole Safety Lesson Plan (YYMS025) Assignment Completed 3/11/2004
CONNECTING THROUGH INTEGRITY-CODE
OF BUS. CONDUCT TRG-ASSOC/HOURLY
EMP
Legacy VZ
Departmental Completed 5/28/2003
Practical UnderstandingFor HDSL & PG Flex VZT Legacy Completed 5/13/2003
Hazard Communications and Access to
Exposure and Medical Records Awareness
(YYJS0020) Assignment Completed 5/8/2003
SAFE USE AND HANDLING OF CREOSOTE
POLES
Legacy VZ
Departmental Completed 3/27/2003
WEBIFAS CONVERSION TRAINING (NEW
YORK) VZT Legacy Completed 1/14/2003
IntelligentSubscriber Carrier (ISC) 303 Turn-
Up and Provisioning VZT Legacy Completed 10/22/2002
FirstAid / CPR / AED (TT08300) Assignment Completed 7/26/2002
SLC (Subscriber Loop Carrier) Series 5
Maintenance VZT Legacy Completed 5/31/2002
1.5 CIRCUITS TURN-UP & TROUBLE
SHOOTING VZT Legacy Completed 3/27/2002
HDSL2 PROVISIONING & MAINTENANCE
Legacy VZ
Departmental Completed 7/26/2001
SAFE USE AND HANDLING OF CREOSOTE
POLES
Legacy VZ
Departmental Completed 6/13/2001
PERFORMANCE EXCELLENCE COACHING VZT Legacy Completed 8/3/2000
PERFORMANCE EXCELLENCE REMEDIATION VZT Legacy Completed 7/26/2000

8. Customer Contact Skills for Outside
Technicians VZT Legacy Completed 7/25/2000
PERFORMANCE EXCELLENCE SKILLS REVIEW VZT Legacy Completed 7/24/2000
PERFORMANCE KNOWLEDGE REVIEW VZT Legacy Completed 7/24/2000
Verizon Defensive Driving(TTDSC001) Assignment Completed 5/1/2000
LITESPAN 2000 INSTALL, TURN-UP, AND
ACCEPTANCE VZT Legacy Completed 4/28/2000
Telsta - A-28C/A-28D VZT Legacy Completed 2/24/2000
VERSALIFT - TEL-28/TEL-29/TEL-34 VZT Legacy Completed 2/24/2000
IFAS/LDA FOR MANAGERS VZT Legacy Completed 2/3/2000
FirstAid / CPR / AED (TT08300) Assignment Completed 9/16/1999
Intermediate SpliceII - New England VZT Legacy Completed 5/21/1999
SAFETY AWARENESS TRAINING VZT Legacy Completed 1/13/1999
CODE OF BUSINESS CONDUCT VZT Legacy Completed 10/29/1998
CARE FOR TECHNICIANS VZT Legacy Completed 2/12/1998
SLC (Subscriber Loop Carrier) 96
Maintenance - New England VZT Legacy Completed 12/12/1997
ONE PERSON AERIAL LIFT CERTIFICATION VZT Legacy Completed 10/17/1997
TELECOMMUNICATIONS ACT TRAINING VZT Legacy Completed 7/23/1996
CODE OF BUS. CON. REVIEW VZT Legacy Completed 4/23/1996
DEFENSIVE DRIVING - NEW ENGLAND VZT Legacy Completed 1/16/1996
CMC 386 OVERVIEW VZT Legacy Completed 11/8/1995
ASBESTOS AWARENESS FOR OUTSIDE FLD
TECHS VZT Legacy Completed 4/21/1995
U.S. D.O.T. HAZMAT TRAINING - DRIVERS VZT Legacy Completed 4/13/1995
ONE PERSON AERIAL LIFT CERTIFICATION VZT Legacy Completed 10/30/1994
ENVIRONMENTAL AWARENESS VZT Legacy Completed 3/29/1994
CableFaultLocating - NENY VZT Legacy Completed 3/4/1994
ENVIRONMENTAL AWARENESS VZT Legacy Completed 1/18/1994
VEH MTD AERIAL BUCKET DEV VZT Legacy Completed 10/28/1993
OPT/SST SAFETY TRAINING VZT Legacy Completed 5/10/1993
HAZARDOUS WASTE MANAGEMENT VZT Legacy Completed 4/29/1993
WFADO CRAFT ACCESS INSTALLATION VZT Legacy Completed 1/27/1993
QUALITY - TECHNICIANS VZT Legacy Completed 12/3/1992
CAS MAINTENANCE/INSTALLATION
TRAINING VZT Legacy Completed 7/8/1992
FUND OF ELECT/TRANS FOR CUST SERVICES VZT Legacy Completed 11/27/1991
HAZARDOUS WASTE MANAGEMENT VZT Legacy Completed 5/29/1991
CABLE SPLICING PHASE I VZT Legacy Completed 11/9/1990
Work Area Preparation VZT Legacy Completed 11/2/1990
BASIC REPAIR VZT Legacy Completed 10/31/1990
INSTALLATION SKILLS AND KNOWLEDGE
(NT04060) Assignment Completed 10/26/1990

9. BASIC ELECTRICITY VZT Legacy Completed 10/19/1990
FirstAid / CPR / AED (TT08300) Assignment Completed 10/18/1990
Defensive DrivingCourse(NSC) VZT Legacy Completed 10/17/1990
CUSTOMER CONTACT HANDLING-OUTSIDE VZT Legacy Completed 10/16/1990
SERVICE EXCELLENCE WORKSHOP VZT Legacy Completed 10/15/1990
SAFE POLE CLIMBING (NT04560) Assignment Completed 10/5/1990
EXTENSION LADDERS VZT Legacy Completed 10/5/1990
HAZARDOUS WASTE MANAGEMENT VZT Legacy Completed 5/8/1990
TOLL ASSISTANCE CUTOVER TRAINING VZT Legacy Completed 11/18/1987